Name: Moon Water Lodge
Address: 265 Trans-Canada Hwy, Malahat, BC V0R 2L0, Canada, Gowlland Tod Provincial Park, Gowlland Tod Provincial Park, Gowlland Tod Provincial Park, V0R 2L0, Canada
Rating: 8

Air conditioning

Smoke-free property

Heating

Gift shop

Private check-in/check-out

Dryer

Patio

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

General

Bridal suite

Allergy-free rooms

Non-smoking rooms

Soundproof rooms

Room service

Fridge

Family room

Indoor Fireplace

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Bathrobe

Linens

Toiletries

Rooms

Concierge services

Telephone

Iron

Services and amenities

Coffee/tea for guests

Restaurant

Vending machine

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Victoria International Airport

Victoria Inner Harbour Airport

Friday Harbor Airport

William R. Fairchild International Airport

Moon Water Lodge

Gowlland Tod Provincial Park

Beautiful view and nice bright room. The fireplace warmed well. The room was quiet clean. 
Minuses: free wifi - was not working. 
We stayed in the ‘honeymoon suite’ -both hair dryers didn’t work. 
A wish to improve the service in the rooms and wifi.

Great view and great place

Friendly helpful staff beautiful views big room murphy bed was cool comforable beds well stocked clean room convenient location close to victoria will be back when the restaurant is open provably my new go to on vancouver island lots of parking f

Relaxing

We booked 2 rooms here as we came over to the island for my step mom's 80th birthday party just down the road.  

The first room was warm but a bit unclean, but nothing atrocious. The cleaner's need to be better at doing wall cleaning and corner cleaning.

 Upon entering our room it was freezing cold, we called for service they said they would come, we left to head to the party. Came back still freezing cold in the room, decided not to call again as it was later and didn't want to have the inconvenience of waiting for them.  Froze all night, having to double up the duvet, to finally get warm.  

They had left a space heater in the room, which also wouldn't stay on for more than 5 seconds,  until early in the morning when my partner hit it and it finally stayed on and started to work, which I told the attendant about. 

When I went into the bathroom in the morning I noticed that someone had left the bathroom window slightly open, which didn't help us keep the bathroom warm with the heater on.  

Sunday morning I called when we checked out and No answer or Voicemail to leave a message about what happened, called again later and finally someone picked up, I told my story and asked for a call back from the Owner.  No call back and no follow up by them that day.  

I emailed on the Monday to follow up about this.  They got back and basically said it was my fault for not phoning in the night time and they would give me a 20% discount on my next stay.  I asked for the discount to be applied right away.  No answer back.

So I emailed again on tuesday and they answered back, accusing us of turning OFF the propane to the fireplace and breaking the space heater even though it was working when we left the room in the morning (we left it going), without even talking to us.  I am amazed that this kind of Customer Service exists.  

This had been the 3rd time we stayed there and will NEVER stay there again.  Rooms are Overpriced and outdated, noise from the highway can be heard from every room, and I have tried 3 of them. 

 Yes the views are amazing but this kind of Customer service and lack of follow through has left a Very bad impression for me.  I don't make a fuss normally and NEVER leave reviews but I'm disgusted by the treatment I have received.

Customer Service Nightmare

Love this place !
million dollar view from the in room hotub !
no one can peek in and the beds are great.

Small Hotel overlooking the inlet, right on the side of the Malahat Hwy.
We have stayed here multiple times and will again.
Its like a best kept secret !

Nice Place

Moldy coffee pot, pubic hair left in the tub, no wifi in the room as advertised and the worst part was we have them many chances to rectify it and no effort whatsoever. Then we were told we would get a refund which has never come.

No pride in their property

Firstly, the view is stunning. This is what makes this place great. The room was also large and the bed was very comfortable. It was also perfectly located near the friends we were visiting.  It’s not especially clean though and there is a fair amount of routine maintenance that seems to have been put off for a bit too long. The room also smells like an ashtray and the latch on the sliding glass door is completely missing. The cigarette smell did make me reminisce about my grandmother though, which was kinda nice?  Back to the stunning view, our view has the beauty in the background and a trash dumpster in the foreground. It wasn’t the kind of view that you want to wake up in the morning and sip your coffee too. Also, when the morning sun comes up, you can’t see through the windows because they’re so dirty that the sun just makes the dirty glare visible. It’s not the worst place I’ve stayed but for the cost I expected much more. 

Diamond in the rough

The view is spectacular! It was peaceful and quiet. The bed was saggy and the feather pillows were flat, so we did not sleep well. We did enjoy the fireplace. There was a kitchenette with some dishes, and silverware which had food stuck to them. There was a toaster, a microwave and a small oven and mini fridge. It is very no frills otherwise. One tiny hand soap in the bathroom and one tiny shampoo and conditioner. The staff is was not on site so if you need anything you need to give them a call. We didn’t call them for anything so I cannot say how service was. If you want a nice view, you will get it!! 

Gorgeous views but uncomfortable bed

The view was exceptional and the staff couldn't have been kinder, BUT
we were disappointed in the dirty deck, windows, and moldy shower.  What a shame to have such a beautiful view with filthy windows.  The room was fine, although being 78 and 82 the stairs down to the rooms were a bit awkward.   Perhaps we should have asked about stairs when booking.
Lovely people, great view, but we wouldn't stay there again.

Disappointing

What a fantastic place to stay!  WELL WORTH THE PRICE, which was comparable to other choices in the area. You get a STUNNING view of the water and beautiful forested hills with an AMAZING tub overlooking the bay window. Room was HUGE and they even accept dogs (for a small pet fee)!

10/10 would stay again!!

DREAMY!

Run down TOURIST TRAP! FALSE ADVERTISING. The rooms, the grounds and the property are so rundown. We booked a 'KING PLUS STUDIO', the description on their site reads: This room has a full kitchen. Approx 400 sq ft of BRAND NEW living space! Carpets are heavily stained throughout. As I am putting items in the fridge, beside the stove, I snag by pants on something sharp. It turns out its a huge screw coming out of the stove where there is supposed to be a handle to open the oven. However, the handle is broken off and what's left is all jagged on both sides. I go over to turn on the bedside lamp and one lamp is burnt out and both of them are half broken and wobbling. There is nothing ‘brand new’ about it. The furnishings are all heavily worn, soiled and look second hand. My husband leaves his $10,000 professional camera equipment in the room because I said to him that we don’t need to take that back to Sooke just to lug it down to the room when we get back. We had come from our friend’s place in Sooke and we were transitioning to our other friends in Duncan but needed a one night stay in between. We decided to leave our personal belongings safe in Sooke, go for the day to the Malahat Skywalk, (which by the way was awesome and totally worth seeing – we loved it) then drive back to collect out things that late afternoon as we didn't feel comfortable loading up our car and leaving our valuables inside for the day at the Malahat Skywalk parking lot. We met a local woman at the Skywalk as we were leaving and I asked her if we should have lunch at the restaurant where we were staying – she said ‘NO’ it used to be good but it has been terrible for many years now. That should have been my next ‘clue’. She recommended we go into Mill Bay Marina and have lunch at Bridgemans Bistro – again a great recommendation!! After lunch we noticed in Mill Bay there was a Thrifty's, this is where we had stopped to buy the food we put in the room. We go to Sooke, pick up our stuff, and return around 7:15pm. We start to unload the car and we go to open the room and the keyless entry code is not working. I walk over to the Restaurant, equally as run down as the room, which is too bad because the views are beautiful and it could be an amazing space! Lori (the owner who I met earlier that day) comes over and I tell her that our code is not working. She says ‘oh that is so strange as I know we just replaced the batteries today for that lock’. There we are there, with all our stuff from the car in the corridor. I now notice there is broken glass all down the outdoor corridor. There is a ‘planter box’ that runs behind where we are standing and there is an empty liquor bottle. Then we walk to the end of the outdoor corridor where there is a broken set of wooden stairs and an old bar fridge tossed out there?? Why would you leave these items on site for your guests to see? They asked if we left the sliding glass door unlocked and we said ‘no’ as we have our valuables in the unit. We can’t believe they don’t have the keys for this unit. They have owned this place for 9 years and don’t have a full set of keys for every unit!! Long story short, they can't get in, they put us in another room. It’s now 9:30pm, and they say they will put is in another unit, an ‘upgrade’. We get into the next unit. Worse than the first!! Heavily stained carpets too, scratched and broken table, more broken lamps but at least they both turned on. Dirty towels, MOLDY fridge, and to top it off there is some stuck on chunky food on the bathroom floor!!! The sliding glass door lock is completely missing so you can’t even secure your belongings in this unit it you leave for the day!!! They said in the morning they will drill the lock but an hour later they come to let us know they drilled it and we got our food and my husband's camera. When I tried to address this with the owner she was rude, argumentative, and condescending. She finally agreed to refund $248, however, she only actually refunded me $230. To date of this review still now there is no detailed explanation.

Moon Water Lodge

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