Name: Hotel Harriet
Address: Kasityolaiskatu 11, Turku, Turku, Turku, 20100, Finland
Rating: 4

Television in lobby

Express check-out

No elevators

Reception desk

General

Coffee/tea for guests

Microwave oven

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Parking

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Museum of Pharmacy and Qwensel House

Waino Altonen Museum of Art

Aboa Vetus and Ars Nova

Vartiovuori Observatory

Abo Akademi

Sibelius Museum

Turku Cathedral

Veritas Stadion

Turku Castle

Port of Turku

Turku Airport

Hotel Harriet

Turku

We booked this "hotel" from Booking.com...it says  "hotel", but it was hostel...awful, old smelling blankets  and dust chains hanging on the roof  of the room. No towels at all. Avoid  this place. It was not even cheap.
There was no one on the reception. The keys were waiting on the table on the reception Hall.

Horrible surprise 

Fist of all check-in was poorly organized. When we arrived to hotel we had to call for a number shown in the door and then they gave us code for door. After that we had to choose key for our room from the counter. I think this way was not safe at all. At our visit we didin't meet staff at all.

Our room was super tiny. We had two  backpacks and even those didn't fit anywhere but we had to leave it in the middle of floor and jump over them every time we went to toilet etc.

Room temperature was very high. It was hot outside but even hotter in the room.  Corners were full of dust. And bathroom had  lots of mold in the walls.

Bed were really old and too soft, we both had backpain in the morning. Also there were no soundproof so you could here steps from next room etc.

How ever, even when there were this much negativity I would say that in this hotel you can sleep one night 👍 At The time we were on our trip, this was the cheapest hotel in Turku. 

Not the best place

I suggest reading all the previous reviews. The same issues that customers have been complaining about since 2010 are still accurate.

After one nights stay, I left this so called "hotel" feeling filthy, disgusted and completely disappointed.

Absolutely terrible. Avoid at all cost!

I have went the place having seen the advertisment at the train station. It looks shabby from the outsude but nothing particular that could tell of the real situation. I was given a single room for 59€. On the first sight it seemed clean. The weird thing was that there was a small ventillator working even before I was there. As hours went by the room became hotter and hotter. No way to open the windows. The receptionist gave me a handle to open the window. As i did so, the lower section just dropped down and fell out -it was not connected by anything. The inner part had no normal access to open it. After many manipulations the receptionist opened it but still one cant really open or close it. The upper section is only opening a tiny bit and still not letting enough air in. Both the receptionist and myself tried to call the owner who practically hung up on both of us. She refused to return the money and refused ti find a solution and did not answer the phone.
AVOID AT ALL COSTS. A formal complain to the ministry of tourism and municipality of Turku will follow.

Most disgusting place ever!

Hintaan nähden ei hyvä. Halvaksi hostelliksi ihan ok.
Huoneessa kymmenkunta pientä asiaa rempallaan, suihku lähinnä vitsi kun laivan vessassakin on tuplasti enemmän suihkutilaa. Muutenkin äänet naapurihuoneista muistutti halvoista Tallinnan risteilyistä. 
Ei käsipyyhkeitä, eikä käsisaippuaa huoneessa, vaikka globaali pandemia jyllää. Ketään ei kiinnostanut lähtiessä millainen oli yö, vaan jätettiin avain koriin, kun ketään ei respassa.

Too pricy for the quality. Dozen little things needed fixing in the room. Shower was a joke, for being way smaller that cruiser cabin toilet&shower. Also the noises from other rooms reminded me of cheap cruise. Well the cruise would have been half of the price. No handsoap or hand towel, even when global pandemic is still active. And no-one was intrested of how the night went. Just drop the key when you leave and get the *** out.

Hostelliksi halvahkon oloinen
Below mediocre for hostel

This hotel is located in a two-storey downtown building that looks like an old office building converted into a hotel. They call it a hotel, but I think it's a hostel, because there are shared bathrooms also.

To be honest, it's not absolutely terrible, but you're sure to find a hotel that's a few levels better with the rates they charge (such as the Omena Hotel or Hesehotelli). The corridors are creepy and full of stuff that doesn't belong there. 

Upon reservation, I was left under the impression that breakfast was included in the fee (96€/night, but this was because I booked only one day prior to arrival I suppose). When checking in, the young lady at the reception said that you have to pay for breakfast (15€...??) and reserve it beforehand. The sign-in procedure was also really strange. She looked up my name on a hand-written notepad with reservation names, handed me the key and pointed me to the general direction in where the room was located. Nothing else. No ID-checking, no credit card verification, nothing. Easy-peasy, but really odd.

The room (entering using a simple physical key) was a 10m2 little closet with a tiny toilet/shower. It was also very cold - even after shutting the windows and turning the heater on 11, it was chilly. No floor heating either, so the concrete floor tiles were also really cold. The small single bed was soft and I guess it was cheap Ikea throughout. I didn't...well, couldnt put the TV on because I couldn't find a remote anywhere. Signing out was, uh.... easy too. Nobody in the reception, so you would just leave the key in a pot full of other keys and leave. Absolutely no paperwork during the whole visit. Zero.
I guess you could call signing in and out "a breeze" however strange that may be.

All in all... I'll steer clear of this in the future, and so should you.

More or less waste of money

I have been traveling to a lot of different places/countries, but this is by far the worst hostel/hotel I have ever been to in my life.

My initial experience at the check-in was somewhat poor and felt very traditional in a way that she had no computer to confirm my registration at the desk/staff. It took at least 20 min for her to properly sort out the papers and find my registration paper. I was overall very unsatisfied and upset about the room I had gotten, it felt too small and narrow compared to the price of my payment. The bed was too small even for a single person, it was nearly impossible to sleep because the water from the toilet kept running and making noise even after flushing. The toilet flush was seemingly broken and didn't work properly when pushed down. The TV in the room literally had no channels, they were just blurred out channels, so you would get NO enjoyment whatsoever by just staying inside watching TV. The staff gives you the info for WiFi internet, but the connection was so poor that it was pretty much useless, it would sometimes show on the list of the device but then disappear because it was so bad. I had my own bathroom with shower and toilet, but there was not any toilet paper prepared for me when I first entered, I went to ask her for toilet paper, but she didn't understand English that well. She would just respond back in Finnish and I would not understand anything, she simply didn't wanna give me any toilet paper and implied that I should use the public bathrooms if I had to go to the toilet, and I was just baffled of her response, terrible service.

At that point, I already thought of getting a compensation for my unsatisfactory experience, I tried several times throughout the days looking for the woman at the staff, but she was most of the time unapparent at the front desk or anywhere else.
This got to my understanding that there is literally no proper management at the hostel, the whole hostel seems to be managed by 1 person, which is the woman herself "Harriet". Moreover, it is just really shady how she manages everything throughout the day/week. The dishes would be left dirty for many days, causing a lack of available spoons, forks, and knives the next days. 
It was not until the end of my stay, the last day at the checkout, I found out she was also the cleaning lady at the hostel for all the rooms and dishes in the "kitchen". I finally approached her to ask why my TV in the room was not working, and again she did not properly understand me - I had to explain to her what I was saying. As a response, she simply didn't know and said it was broken, I asked nicely why it was broken and that it is her responsibility that everything is properly prepared for the customers so that they can have a good experience. She looked somewhat weird and worrisome as if she didn't know what to do or say, I simply waited and asked if it was possible to get a bit of money back as compensation for all the things. She said it was not possible for her to handle that since she was "just" the cleaning lady at the hostel. She then tried to call a number who she claimed was "Harriet" and manager of the business, but there was no answer after she tried at least 10 times calling. I waited for about 10 min for her to do something about it, but eventually lost my patience and asked if I could talk to somebody else responsible and who could talk in English, but there was no one besides her. She then said I should call the number written at the front door by the entrance or write an email for complaint. At my approach to the exit, she quickly asked for the keys, as if she was just trying to get rid of me. I gave her the keys and tried to call the number several times. I went back upstairs to reach her and asked why there is no answer, with the same response, she didn't know ""Maybe BUSY" with her hand gestured as if she didn't know anything while acting as "just" a cleaning lady. There was no farewell wishes, nothing in the sense of  "Thanks for staying, come by next time!" no, nothing at all.

Probably the worst checkout at a hostel that I could have ever imagined. By no means go this place, it is simply a NIGHTMARE, it's the worst experience and service you can ever have. Management is poor, the facility is bad, the room was terrible, and the lady was outrageous. The whole experience felt as if someone served you a half filled cup of tea with no available milk, sugar, or spoon on the side, and there are many other complaints from customers with similar experiences.

Later on the day, I had a good friend of mine who speaks fluently Finnish to call the number, which the woman at the hostel told me to call earlier during checkout. Apparently, the call was answered by the same woman at the hostel, she was furious and mad that we were calling late (23:00), and simply put down the phone and ended the call.

The woman at the hostel was apparently "Harriet" herself after all this time I have been staying there. At this point, it pretty much confirmed everything in the end and that she is involved in managing the hotel and staff during check-in and check-out. 

I am only giving this place +2 for it's location, otherwise I wouldn't even stay there. 

TLDR: A "homemade" hostel, with no proper management or staff. None other than "Harriet" herself, a non-english speaking woman, who is rude, non-apparent, and ruma. 

Thanks for understanding

Piece of paska place with a rude staff/manager. Don't stay here.

Don’t stay here! I don’t know why I booked this place. We chose to forfeit our prepaid room and find another place. I will spare you the details. It appears from the clientele to be more of a residential hotel. No staff on premises. 

We took one look and ran!

We booked this place despite the reviews, because there was nothing else free.
Upon check-in they couldn't find our reservation (done 6 months ahead) from their pathetic little hand-written reservation notebook. All they told us was that unfortunately the hotel is full and they can't do anything. There we stood feeling homeless and demanding they fixed the problem. The receptionist tried calling the owner (Harriet herself) who didn't answer the phone and the whole situation resulted in the receptionist crying. We weren't rude, we just asked her to not let us sleep on the street  when we've made a reservation and had proof of it. 
We were attending a friend's wedding and most of the guests who stayed there had problems: some were given single rooms when having booked doubles, some had the same issue as us, their reservation having magically disappeared. 
So, when we left for the wedding we didn't know if we'd be homeless that night or not. We got a call late in the evening that they got us a room. 
One of our towels wasn't washed after the previous owner and the garbage can hasn't been emptied. 

In the morning at check out the owner was at the front desk. We thought that we can have a decent and civilized conversation about the mix up and asked for a discount for the discomfort. She basically laughed in our faces, blamed the receptionist, said that we did eventually get a room to sleep in so full price it is. 
She was awful. Her attitude was horribly unprofessional, arrogant and disgusting, a person like her should never leave the house, let alone work in hospitality. She was trying to play it cool, but she was noticeably nervous, she probably has to put up with complaints like this multiple times daily. The girl I shared a room with wasn't as diplomatic as I was and their dialogue escalated quickly into yelling at each other and Harriet threatening to call her boss (the girl works in a hotel and said she has not seen awful behavior like this at her work). I mean, who does that? 
We said we will in no way pay full price and she said that she'll bill our friend (the bride) who's contact details she presumably has. 

All in all a truly awful business owner and experience, I get the shivers every time I think of it.

Stay here if you want to pay to be insulted

With colleaques one night stay.
Not very tidy, waiting for repairs here and there. Breakfast not ok. I Will not go again.
Location very good, short walk from the market square and the river Aura.
Quite close to the railway station.

Hotel Harriet

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