Name: Hôtel Restaurant des Remparts
Address: 16 Place Floquet, 64220 Saint-Jean-Pied-de-Port, France, Saint-Jean-Pied-de-Port, Saint-Jean-Pied-de-Port, Saint-Jean-Pied-de-Port, 64220, France
Rating: 7

Family room

Rooms

Internet access

Internet

Spanish

English

French

Languages Spoken

Free Parking on Premises

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Petit Train Touristique de Saint Jean Pied de Port

Biarritz - Anglet - Bayonne Airport

San Sebastian Airport

Pamplona Cathedral

Plaza de Toros

Pamplona City Hall

Navarre Museum

Plaza del Castillo

Parque de la Taconera

Auditorio Baluarte

Ciudadela

Park Antoniouti

Yamaguchi Park

Pamplona Airport

Zurriola Beach

Good Shepherd Cathedral of San Sebastian

San Vicente Church

Concha Beach

San Sebastian City Hall

Plaza de La Constitucion

San Telmo Museum

Naval Museum

Monte Urgull

Donostia-San Sebastian Aquarium

Palacio de Miramar

El Peine de los Vientos

Hôtel Restaurant des Remparts

Saint-Jean-Pied-de-Port

The rundown hotel with a surly host made the start of the Camino Frances walk less than spectacular.  We had a bath with no hot water and smell of sewage all night.  No top sheet was on the well worn bedding and there was no air conditioning.  The rudeness of the reception was the topper of a bad experience.

Smell of sewage and no hot water with a rude host.

I booked 3xTwin rooms and paid 100€ deposit on 9th February and received a receipt a few days later confirming the booking. We were five motorcyclists hoping to enjoy the roads of the Pyrenees.

On arrival and parking our motorcycles at the back of the hotel we were immediately told from a window that we couldn’t park there – charming, but OK, we moved them. The manager then came out and told us that the hotel was full and he only had two rooms for us. One was three-bedded (a double bed and a single – we’re five males requiring single beds!)  the other was a garret room without full facilities. 
WHAT! We had travelled nearly 600 kms and were looking forward to our two-night stay.  
The manager shrugged his shoulders and told us that WE had a problem, we advised politely him that NO, he had a problem! We showed him the printed details of our confirmed booking and deposit receipt. After we threatened to call the tourist police he eventually but reluctantly arranged for a room in accommodation a short drive away. 

I cannot emphasise how disappointed we were with this hotel and the manager’s attitude. His egregious avarice showed no regard for his confirmed guests.    Incidentally, the photo of the hotel disguises the busy main road at the front carrying heavy traffic to/from Pamplona.

Never again

Paying a deposit 6 months in advance still won't guarantee a room!!

Welcome to the very unpleasant manager. Don't talk to us in French. Room on the edge of the cleanliness. Minimalist meal. The manager is unorganizing. Hotel closed at 8:00. We get the impression that the manager doesn't want to invest especially with all the tourists staying in St. Jean Pied de Port. We were happy to leave this place. This is not the first time we have encountered these problems in this city.

A step to forget on the road to Compostelle.

I was worried after reading mixed reviews but the hotel was quite ok.
The host was - well  fine. He was friendly enough but ‘different’ and some people would take it as poor but he was helpful and quite friendly.
Carried bags up stairs for us all.
Rooms are basic with no a/c but comfortable enough. 
Breakfast was average but if you wanted hit or cold milk etc he would get it for you.
The only concern was the flies around the food.
We had a family tragedy while there with our daughter’s husband dying back home in Australia so we had to cut our Camino walk off on first day. Our host was helpful in dealing with the situation and our daughter’s frail mental state.
He showed care and sympathy and did what he could to assist us
All in all a quite pleasant stay.
Narrow stairs up to rooms.

Quite Acceptable Facilities and Host

It's a shame... the hotel has been in a deplorable state... in its juice for several decades now!!! The hygiene there is more than a limit... The bathroom condition is worthy of a bad movie!!! The shower only works partially, the joints are black, the carpet in the shower has not been cleaned since...??? Besides, the room is not made every day? And we are not informed about it!!! Access to the hotel takes place after 8pm by the court of beauty!!!!

FURIOUS

The stay - or should I say non-stay - was a total disaster. I made a reservation in late February for two nights for two rooms. We are walking the Camino with another couple and knew St Jean would be super busy. I had full documentation of our reservation via email printed out. When we arrived to check in, we were told “the hotel has changed ownership and we are booked solid, no room is available.” We were never informed. When we asked the new owner/manager if he at least he had any suggestions of where we might find a room on short notice, he shrugged and basically said, “that’s your problem.” We had to scramble and eventually found rooms for each night, but we had to go as far as Burguete, Spain, a 45 minute drive away to get lodging. We are 65 and have never encountered such a rude proprietor in 40+ years of active travel. A complete jerk. I have never had to write a review like this before! I spoke with him twice so he had more than one chance to at least acknowledge our predicament. Awful.

Big problem with new owner

The rooms are clean, the bedding is good, a small fan is missing in case of high heat, because the room is not air conditioned, breakfast is good with fruit, snacks, wine etc. Located close to the centre of the village, good quality price ratio.

It's a good place.

What a wonderful place to call home for five days as I start my Camino. The owners are friendly and welcoming.  They were always around and always ready to help in any way they can.  The hotel is just off the main road right in the centre of town and steps to everything you need to start your Camino.  I would not hesitate to stay here again if I’m am back In SJPDP.

Centrally located, super friendly owners

A very good welcome, a good meal without reproach. I highly recommend it, it's a pity that the location doesn't make it more important.

What a surprise.

This is a family hotel with a nice staff and a situation close to the old town and on a departmental highway. For my part, with a room overlooking this very busy road, with a very medium-sized bed, with a very small television and with a very easy-to-read/correct rooftop room, I think that the rate requested even in high season for Saint Jean Pied de Port is not good... The hotel I had booked in Pernan, downtown, offers a room with a bed below the price of the hotel and a kitchen equipped with a small rooftop before I realized that this was not a very nice room, and I don't think it's a very convenient room, so it's not worth a lot of time for me to be in the same room.

Hôtel Restaurant des Remparts

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