Name: Chicanná Ecovillage Resort
Address: Carretera Escarcega-Chetumal, Km 144, Calakmul Biosphere Reserve, Calakmul Biosphere Reserve, Calakmul Biosphere Reserve, 24640, Mexico
Rating: 7

24-hour reception

Smoking areas

Smoke-free property

Ticket assistance

Garden

Terrace

No elevators

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Laundry

Safe-deposit box

Concierge services

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Free parking

Parking nearby

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Chicanná Ecovillage Resort

Calakmul Biosphere Reserve

Very helpful and kind hotel staff.
With the current heavy work (for the Maya train) being done in the area of Xpujil, it is quite challenging to find a suitable hotel which offers quietness during the night. Chicanna Ecovillage offers it, even if it has also been indirectly impacted by the trucks and the work. Therefore there are less animals around the hotel.
Don’t be surprised that you want be able to pay the initial price in dollars but the reference price will be in MXN pesos, converted at a very low rate in dollars…

Nice surrounding with very helpful staff

We stayed here for 2 nights during our honeymoon while visiting the Calakmul bioreserve. Would not recommend. The rooms were dirty and damp, and our bed linens were dirty, some even had what looked like blood stains on them. The bed was extremely hard and uncomfortable. The mosquito nets over the open windows which had no glass, were broken/torn. There is no AC here (which we did know before coming, but it was actually advertised on the billboard outside the resort that there was air conditioning). I got bitten by what I think was bedbugs inside the bed. The water that came out of the shower smelt like sewage. The wifi was only available at the restaurant or the reception, and even then it only worked some of the time and was not great. The pool was filthy - cloudy and the smaller pool had thousands of tadpoles and other bugs living in it so they were clearly not adequately chlorinated. This was a real shame as we were really looking forward to cooling down in the pool after hot days and we just couldn't get into this one. All the other places we stayed at in Mexico had pristine pools. The reception staff were very unfriendly and unhelpful. There was no welcome drink for us, as advertised on their website. Despite being on honeymoon, there was nothing special for us. The rooms look nothing like what the website suggests. Everything seems very old and run down/shabby. The only good thing about this hotel was the wait staff at the restaurant who were absolutely lovely, helpful and really friendly. The food at the restaurant was ok, a little pricey for what it is. The location was useful for getting to Calakmul and also a 30 min drive from the batcave which was really cool. But all in all it was a very unpleasant couple of nights and we could not wait to leave, would not recommend staying here to anyone.

2 night stay during honeymoon

Actually a tourist rip-off. 
Run-down rooms for a price too high for local standards. No internet in the rooms, only in the likewise loveless restaurant. Food was ok, but overpriced compared to the service. Guacamole on the first evening large portion the next evening only half as large. Only cash payment accepted in the restaurant, otherwise you have to go to the „lobby“ building to pay. They escort you there… seem to think that you would flee and not pay and leave all your stuff in the room behind. Almost funny.
We would never have swum in the run down pool. Very unfortunate because the fantastic excavations nearby deserve  a better accommodation option for guests.I also don‘t know what is „eco“ about this place.

Loveless place

If you are heading to Calakmul, you are not going to have a lot of options. This is one of them. The setting is nice, the pool refreshing, but the beds were the hardest I’ve ever experienced. We didn’t try the restaurant, so can’t comment on that. Regardless of where you stay, I would recommend driving into Xpujil for the pizza place, one of the best pizzas in Mexico! And, if you have scheduled the time, do drive to Calakmu, the road is paved the entire way, so even a sedan will be no problem. Lastly, I’d recommend the ruins at Becán, between Chicanná and Xpujil. They were really nice and as of today, you can venture to the tops.

Probably as good as there is in the region.

Modest hotel, very simple decorated room and a bit old-fashioned. Not very clean, towels with holes Not much hot water to see at all.

Average hotel

Unfortunately, our stay in this place was not my favourite on our tour. Leaving insects in the rooms, which, however, being immersed in the jungle are worth considering, so you adapt and you don't have too many problems. The real problem is neglect, a place that willingly has huge potential being one of the few structures in the area and near the wonderful site of Calakmul, yet it has been left to go to its destination. Bungalow stretched, spacious rooms but not valued, cleanliness not just the top. Swimming pool wanting pleasant, we also saw monkeys on the trees while we were bathing for which it could be a beautiful experience if it wasn't for the dirty water that you couldn't see on your feet. So, some buildings and restaurants can be completely abandoned without any attention.

Not high enough.

We stayed one night at the tour operator Tourisanda, the structure is bad, fatiguing and smelly, cockroaches in the rooms. Modest kitchen, no wifi except restaurant, cold water and dirty towels.

Never again!! Worst hotel in Yucatan.

There's nothing cool about this hotel. There's air conditioning, there's a swimming pool. The decor is old and soulless. There's nothing Mexican. The bedding is good, the restaurant is good but not generous in quantity. There's four apartments per building but a hot water balloon per building. So there's easily more hot water. In our room, no hot water, no bathroom. And the reception is not very responsive.

Bof.

We stopped here on the way from Palenque to Bacalar. It's situated almost in the middle between these two places. There was one other copple. So it was really quiet in the hotel. Already mentioned, the swimmingpool is small and there are only two beds, probably because there are not to many guests. The hotel could use some fresh paint and a make-over.
The restaurant though was the highlight, The food and service was excellent. The chef had done a really good job. Only for that, we would return.

Outdated junglehotel

We were quite disappointed about this place. It looks old and no investment has been done for a long time. The terrace looks almost unsafe (see pictures). At the pool there were only 2 sun beds. Other people had to lie on their towel on the floor! 
I will definitely never be back here!

Chicanná Ecovillage Resort

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment