Name: Hotel Turquesa Maya
Address: Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, Felipe Carrillo Puerto, Felipe Carrillo Puerto, 77210, Mexico
Rating: 7

Air conditioning

24-hour reception

Smoke-free property

Ticket assistance

Garden

No elevators

General

Room service

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Ironing

Luggage storage

Laundry

Wake-up service

Services and amenities

Breakfast

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Parking

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids' TV Networks

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Hotel Turquesa Maya

Felipe Carrillo Puerto

The hotel is very nice, excellent service in any area. Very good variety of food. Very good attention in general. The entertainers make a good atmosphere. The service of bars is excellent, they have a great variety of drinks.

Day Pass is available.

The hotel was clean and the service was good, but like most of México, the city streets had trash everywhere. This is a problem that affects the entire world as their trash enters our oceans and our seafood. The corrupt, inefficient, and stupid government officials at all levels do not have the ability to change things; it is hopeless.

Ok hotel, dirty city

There aren't many places to stay in Felipe Carillo Puerto.  This hotel is right on the edge of town - a long walk from the centre - and is OK at best.   The a/c was noisy but worked; there was no hot water in our original room but we were given another room where we could have a shower. There are no real facilities here such as a garden or anywhere comfortable to sit.

OK given little choice

This hotel is a decent place to stay - it has all the basics, plus there aren't that many good hotels in Felipe Carillo Puerto. Check-in for our group was easy. The wi-fi was slow and erratic. In my room the toilet paper holder was broken, so the toilet paper roll was on top of the toilet tank. The a/c was hard to adjust. There was a kitchen area with a sink and refrigerator. There is no elevator, but the hotel is only 3 stories high. It's an ok place to stay a few nights.

Basic, fine

The hotel has air conditioning, parking, restaurant service, TV, but there is no hot water in the waterfalls.The service is simply the right one, there is nothing outstanding about it.

Agradable 

Good literature, clean but old linings, presence of cockroaches in the area, bad breakfast and too long service, hotel isolation for one night, luckily, bad Wi-Fi, no swimming pool, pass during our tour of one of the worst hotels in the world.

Three passes

Very disappointed with the lack of professionalism and seriousness of the reception staff and even worse of the manager who tried to justify his failure to respect my reservations, simply by lying. On the one hand, that they never found my data to warn me and on the other hand, that they marked me several times and never allegedly contested it. On the other hand, they do not offer a solution to the problem in which, with all the knowledge, they obviously put you.

The lack of seriousness.

Clean but minimalist room. An old TV that doesn't work, a shower that barely lets water through, good courage to rinse. No staff to help lift suitcases.

Passable

Run away from this goddamn hotel. Neighbors like to listen to music very loud. They can't sleep. Room noise is very bad. It's so loud that you can hear it even through the porch.

It's a terrible place.

There is little choice if one wants to stay in FCP and this by all accounts is the best at a low price. An Average rating does not imply a poor offering; in fact the hotel met all the criteria to provide satisfaction but it did not sparkle or provide a luxurious atmosphere.
My room on the first floor traversed the building. One could enter from the passage ways at either end. Privacy was only possible if one kept the curtains closed on the only window as people over the street could look in too easily otherwise. But the bed was large and good and the bathroom was in functional order. There was no real decor, just bare walls painted cream many years ago. It was clean.
We ate a late supper. breakfast and lunch here. As with the hotel it was of a satisfactory standard but not superior cuisine.They adhered to one of my medical diets but replaced everything with another plate of fruit which is not the best for a diabetic. They were willing but not organised. 
Most people see the Sian Ka'an Reseve through the north entrance. This hotel is close to the south entrance along the old military road along which one could find almost every bird on the Yucatan peninsular, crocodiles and more.

Hotel Turquesa Maya

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