Name: Queen Margarette Hotel - Downtown
Address: M.L Tagarao Street, Lucena, Lucena, Lucena, 4301, Philippines
Rating: 5

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Security guard

General

Laundry

Safe-deposit box

Concierge services

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Area shuttle

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking nearby

Parking

Massage

Beauty and wellness

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Queen Margarette Hotel - Downtown

Lucena

I'm very disappointed in the service! A room for 4 people with just 4 towels and no more. Not even for the hands or a bath mat. We had to call to get more. We left the day and went back to the room at 11:00, the room wasn't done, the bed wasn't changed and especially the towels stayed on the floor to be changed but they're still there. Amazing but true!!!! We still had to call to get clean towels. Very medium quality.

Disappointed

Booked hotel for 6 nights. On the second day, the toilet was clogged and I asked front desk to send someone to fix it. We didn’t plan to sleep there that night and we came back the following day with water outside the bathroom and toilet still not fixed. I had to demand to be transferred to another room which they did after I made a big deal about it. Hotel refused to make any other accommodation for their inefficiency.

Horrible experience

An overnight stop on way home from our trip to Quezon Province.
Nice Hotel and good location..
The Hotel has basement parking a very good asset.
Room was ok  but although on 5th floor it was noisy due to passing traffic below.
Aircon was also very noisy.
The restaurant serves mainly Chinese Cuisine so we had dinner elsewhere. 
Breakfast was buffet style and very limited choice (8.30 am) when we were there. 
The Staff we encountered were efficient and friendly.
Overall our visit was ok and the +'s  more than offset the - 's

Central Location

Friendly staff but room has cockroach & so much little ants - Rm 310 & 314
Other guests are so noisy around 12am & even try to open your door
I have never stayed in a place where so many insects even after being sprayed can be found everywhere
It was quite horrible

Booked by a friend for Nov & Dec 2019

We stayed at the hotel from August 24 to 27, 2019.

With the exception of one receptionist, all hotel staff terribly need to learn about customer service.

1st night, we stayed at Room 401. It was old and needs few renovation and cleaning.
Our 2nd and 3rd night was at Room 301. The good receptionist informed us that it is a very good room because it is newly renovated.

First two days’ buffet breakfast was plain. I even saw a small cockroach inside the pineapple juice pitcher.

Third day breakfast is ala carte. All restaurant staff NEEEDS TO BE TAUGHT WHAT AT LEAST GOOD CUSTOMER SERVICE MEAN. Reason being, they do not pause to talk with me to answer about my inquiry about the juice. There was loud music playing that gave an ambiance of a cheap hotel. 

I know for a fact that this is not a four or five star rated hotel. But still, all staff must act like they are working in a hotel and not just regular fastfood place. 

Great 301 Room but terrible costumer service

We were travelling to the Lucena Provinces and we found Queen Margrette Hotel. No 5 star hotels here. So we had to find what was considered the better ones available.

We originally chose the one outside of town, but the check in desk staff was not very friendly so decided to choose the one downtown of which the staff were super great!

A decent hotel with some food offering i.e. a Chinese Resturant. It's fairly basic like a Travelodge in the UK. Decor is also decent and not as old as the one outside of town.

Rooms were okay. Basic but our AC was quite noisy and bathroom had some sewer smells coming through. One of our other rooms had no windows......

It's right smack back down in the middle of town!

There is a Mall called SM Mall nearby.

Overall for somewhere to call 'base' it was acceptable.

RE: Queen Margette Hotel Downtown

Our family booked this hotel for us Queen Margarette Downtown because its close to them. We stayed in room 423, my husband and I and our 7 month old daughter.
Firstly, the room had no window - it felt like a coffin. It was horrible. The bathroom shower water pressure was the worst I have ever come across in my travels. It was so bad, I had to wait until we transferred to our hotel in Makati to wash my hair. It would have basically been impossible.
This hotel overcharges for everything. There is 3 of us in the room and only 2 towels provided. They charged us for the extra towel we needed to bathe my daughter and the hand towels that weren’t supplied at check in.
They said we could use the pool facilities at the sister hotel Queen Margarette Domoit. However, we had to pay to use the pool, the tables and chairs next to the pool and towels again for the pool. It was ridiculous. There was also no shuttle service between hotels. 
Overall, I found this lacked the basic facilities that a hotel requires and the customer service was hopeless.

Wouldn’t recommend

If you guys want to check in at this hotel let me just tell you my experience because to be honest this hotel I think has the slowest service and the most annoying service I think. I dont blame them because i dont know if this hotel has stars or what. Its just annoying that I called for something at the front office and what they tell me is that the staff or what im requesting is on the way but really it took them like 30 mins for like my request to be done. Like im always calling them checking in on my request but what they always say is their staff is on the way it's just so annoying that what their staff is so slow service when it comes to their guest. And also during night time while talking to their guest i notice that the staff is playing on his mobile phone. I mean the room and everything is okay but the service on the FNB is so damn annoying. So I hope this review will be read by the management. 

Slow Service

I havw stayed in the original, old Queen Margareth Hotel before. So after 3 years, i had to go back to lucena, I was glad to hear that there is a new one in the heart of the city.
As usual I called for a reservation and I opted for a Junior Suite... Lo and behold when I got there I fi d out that Junior Suite os right smack in the middle of the hotel. Good? Nope. The room was a long rectangle. When you open the door you come face to face with an open closet and the door to the bath room. Oh and the room had no windows whatsoever. It is like being cooped up in a closed box. No cell signal, no internet. I had to transfer to another room. Smaller, a bit better. But unlike other hotels, no free water, no ref but the window os a definite plus.

Thought it would be better

The location and value for money is fine but what a mess of a hotel. Old reception on the 4th floor, breakfast on the 2nd floor and building work to office conversion on the 3rd. That only leaves the 5th floor where we stayed. The room was of good size but the street noise went on 24/7. I don't know if there is a maintenance department but we counted 12 faults with our room to include door chain lock missing, plate in door flame missing a screw so latching the door closed was a problem. The bathroom sink was hanging off the wall, shower head calcified, no plunger knob to change the flow from shower to faucet, toilet roll holder hanging at 30deg from the horizontal, big gap in the floorboards from bathroom to hallway. All this plus bedroom faults. Breakfast was always cold and despite a previous revue, the heaters under the food were not used the whole week we stayed. The table cloths in the breakfast room were never changed so the coffee are was black with ants running through it. Staff were pleasant and security were always there to greet us and open the door.

Queen Margarette Hotel - Downtown

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