Name: Le Pommier
Address: Lane E, Route de la Hougue de Pommier, Castel, Castel, Castel, GY5 7FQ, United Kingdom
Rating: 8

Smoke-free property

Heating

Ticket assistance

Garden

Terrace

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Room service

Interconnecting rooms available

Family room

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Iron and board

Laundry

Dry-cleaning

Shoe shine

Luggage storage

Telephone

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Snack bar

Packed Lunches

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Spanish

English

French

Portuguese

Polish

Languages Spoken

Tour assistance

Tourist services

Library

Bike rental

Picnic area

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Seasonal outdoor swimming pool

Pool and beach

Event facilities

Fax and copy machine

Business

Cycling

Sports

Family/Kid Friendly

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Guernsey Airport

Alderney Airport

Jersey Airport

Le Pommier

Castel

Guernsey is one of our favourite locations for taking a break and it’s usually September when the Air Show displays in St Peter Port. Over the years we have tried various hotels throughout the island, all have been superb. This year 2023 we decided on trying another and the Le Pommier was without doubt one of the best we have stayed in, so beautifully decorated, and couldn’t  fault anything. The room was lovely and well equipped for our four night stay. There was also a mention in the guest book,  in the room, that if guests didn’t require their room to be made up every day [for the environment]  we would receive a glass of Prosecco each, which we thought was a lovely gesture, and did several times - Evening meals, were delicious, and very filling - The lovely selection of  buffet breakfast also delicious followed by a full English breakfast Menu, which was  outstanding and were served by friendly professional  staff. Equally staff around the Hotel were amazing and always stopped to chat. Reception staff were very helpful, with bus and general enquiries. 
The hotel is situated close to the beaches and we often walked down to view the sunset. Local buses are great and there are stops close to the hotel. We also enjoyed the swimming pool, however with so many places to visit on the island we unfortunately only used it once. Would definitely recommend this hotel and it will be our future hotel when we return to the island next.

Wonderful probably one of the best hotels on the island

Probably the best hotel we have ever stayed at! The whole hotel appeared recently tastefully decorated and was spotlessly clean. The staff were brilliant and could not have been more attentive. After the first breakfast I mentioned in passing I missed having toast an marmalde as I am a celiac. Result was that day they bought a toaster dedicated for use with gluten free bread. Can't find anything bad to say, will be returning.

Excellent Stay

On arrival at reception, I was told that the swimming pool was not available due to a private function. I was really perplexed that a hotel advertising a pool, the presence of which being a key decision-making factor in booking a hotel in a heatwave, was not available to guests at all. This was a terrible start to my holiday. I was boiling hot and sticky from travelling and all I had focused on on the way there was the thought of swimming in the pool. Given that one of the main services and attractions of this hotel was not available. I think we should have been offered a reduction or a meal voucher. 

Then, I  was advised that breakfast was at 7:30 am weekdays, which was of no use to me as I had to leave at 7:30 am. There was no offer of an earlier room service, so I was paying for breakfast, which I couldn’t actually eat. 

I was also advised that there was no dinner on Sunday. I semi-jokingly said “so, I’ll just get a takeaway in shall I?”. The receptionist laughed nervously, perhaps.

I was then told that the kitchen was closed and I won’t be able to have any lunch. I was starving and by this point, I felt like crying. Luckily, a kindly member of staff saw my plight and intervened. I was able to have lunch and it was delicious.

Turning to the room, on the plus side, it’s been recently decorated in neutral colours, although the cutting in of the white against the beige wouldn’t pass muster in a basic painting and decorating course. The room is fresh and clean. Best of all there is air-conditioning, which is needed because I can’t open the bedroom window. Well, I can, but my room is overlooking the bins where the staff go out to smoke in the evenings and also stand there chatting and swearing. The glass bin is also right under my window which meant being woken up by bins being emptied. 

On the downside, there is no room service and no telephone to call reception but as most people have mobile phones, I don’t suppose that is an issue. One thing I think most people, especially women,  really did need is a hairdryer. One was provided on asking but of course, I only realised there wasn’t one as I got out of the shower. 

The room really is super clean. The corridors, not so much. There are stains in the stripey carpet that could do with a good scrub and professional carpet clean, and there was visible dirt that needed to be hoovered that remained day in and day out so those carpets were not being cleaned in a daily basis. 

That said, the one redeeming feature that would make me consider going back to this hotel was the awesome staff. I felt that they were undervalued by management and constrained by rules laid down by management. They desperately wanted to do more, to help more, and to meet client needs, but appeared nervous about doing the wrong thing (according to management) which would be the right thing for the client eg provide a picnic breakfast if leaving for a trip before 07:30.

Fantastic staff.

Beautiful hotel, and a great base for exploring Guernsey and the surrounding islands. 

The rooms are spacious, the bed is soft and very comfortable, however there is no elevator and as the buildings are old, there is a bit of a walk if you have one of the rooms at the end. 

Surrounded by a lovely garden, with a nice pool, and excellent restaurant this is a lovely place to spend time, but also a great base to discover the rest of the Bailiwick. Buses stop very close to the hotel, but be aware that taxis can be difficult to get on Guernsey, so book in advance!   

The breakfast menu is extensive and great, the lunch and dinner options are also very good. And when we happened to be really hungry and the restaurant was closed between lunch and dinner, sandwiches appeared as if by magic. This was one of the many instances where the staff of the hotel went the extra mile, and after only a few days, they feel like old friends.


A lovely place for a holiday!

This is one of the best hotels we've stayed in. It has recently been taken over by new management and the love and care they have clearly put in to this hotel is incredible. 
The rooms we had were spacious, tranquil and the perfect escape. All the staff were friendly and happy to help with anything we needed.
One of the  highlights of this beautiful hotel is the food! The restaurant is very stylish. We had breakfast, dinner and a sunday roast during our stay and every meal was delicious! 

Best hotel in Guernsey!

From the minute you stepped through the door you were welcomed and looked after. The food was exceeded and service exceptional. The chef came out of the kitchen to ensure all was well. Absolutely wonderful and highly recommended. We will be back - thank you. 

Highly recommended service and food excellent 

Le Pommier as it is now known really delivered on a delicious valentines meal. Their staff are wonderfully polite and welcoming. The chef knows what he is doing, can’t wait to have dinner there again. The new decor and layout really is a breath of fresh air.

Fabulous valentines dinner

We visited Le Pommier for lunch a few days ago, a spur of the moment thing, to try their Tennerfest menu. We hadn't booked, but they were able to fit us in, as restaurant not over busy. My wife uses a wheelchair, and from the moment we arrived the staff couldn't do enough to help- including helping us from our car into the restaurant with the wheelchair, and back out again after the meal. We very much appreciated this, and the warm welcome set the tone for our visit and importantly created an excellent first impression.
This was our first visit since their refurbishment, and it was very nicely done, comfortable seating and tables spaced nicely apart.
The food was very good indeed, well developed flavours and beautifully presented, we thoroughly enjoyed the meal, and will certainly return in future. The attentiveness and helpful attitude of all the staff we met made the visit.

Tennerfest lunch

Sadly, we didn't get to have our family break at Le Pommier! Our booking for 2 double rooms for 5 nights was accepted and we received confirmation. Several days later other family members reserved rooms at the same hotel so that we could be together as we had a family event in Guernsey. All of our bookings were accepted and confirmed but, after the last was made, we received a message to say that our booking had been cancelled! When we phoned the Pommier, we were told that they had no rooms but had neglected to cancel on Booking.com! However, despite cancelling all of our rooms, they continued to show vacant rooms for the dates we had booked, on both the booking.com site and their own website!

We will never use this hotel now as we feel that we could not trust them to honour reservations even once confirmed! As we could find no other suitable accomodation on the island, we had to cancel our stay in Sark as well.
To say that we are disappointed is 
to underestimate just how this has left us feeling. 
Book at Le Pommier at your peril!


Can you trust this hotel to honour your booking?

A lovely hotel just 15 minutes drive from St Peter Port and easy to access the rest of this small island. (Plenty of parking spaces available)

All staff members were friendly, welcoming and helpful throughout the hotel ensuring the stay was enjoyable.  Our bedroom (45) was spacious, modern, a large comfortable bed (with lovely linens), a superb powerful shower and loads of storage space.  

We dined just the once for dinner ...... the food was fabulous.  We would have happily eaten in the restaurant other evenings but preferred to explore what the island had to offer.  Breakfast was also lovely with hot, cold, pastries, etc  - something for all tastes and needs.

The pool area was looking a little tired but then the best of summer had passed and so it wasn't really being used.

The only (very small) issue leading to four stars rather then five ..... the bedroom door continually banged if the window was open due to any through draft and so had to be propped close during the night with a chair (there is an air conditioning unit but we never managed to get it to work without a lot of noise)

But overall, a fabulous place to stay and explore.

Le Pommier

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Paid on the spot

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