Name: Railway Hotel
Address: PRESTON STREET, Faversham, ME13 8PE, United Kingdom, Faversham, Faversham, Faversham, ME13 8PE, United Kingdom
Rating: 8

Shopping on site

Smoke-free property

Heating

Newspapers

General

Non-smoking rooms

Room service

Hairdryer

Flat-screen TV

Shower

Linens

Toiletries

Rooms

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Location

At the hotel

Room amenities

Arden Theatre

Stonebridge Pond

Shrine of St Jude

Church of St Mary of Charity

Rochester Airport

London Southend Airport

Manston Airport

Railway Hotel

Faversham

The new management are lovely and we are pleased that we gave it a revisited this year (since the new management) we stayed previously under the old management and the room was grubby, tired and needed some love and we said that we wouldn’t stay again. Then we found out that it had changed hands and thought we would risk it … so pleased  that we did. This time the room was clean and repainted and the new team really could not be more friendly and helpful. It’s hard to find places that are dog friendly and this hotel is perfect for that, our dog was very welcome in both the room and in the bar. We also ate  dinner in the hotel (from the restaurant menu but in the bar as we had the dog with us) Could not fault the food! A great variety on the menu including vegan options. We wish the new management the best of luck, they have made a difference in a short space of time and deserve success. We will stay again when we next visit !

New management have made a difference

Under new ownership and it shows! My room was spacious and comfortable.  Very surprised how quiet it was for being over the pub. Big, cozy beds and pillows. Coffee, tea and biscuits in the room. En suite bathroom. Bery clean room. The 5 stars is absolutely due to the amazing staff. Everyone was so friendly and lovely. I felt so at home. The pub had great food and a fun but relaxed atmosphere.  I visit family in Faversham once a year, and totally plan on staying here again. We'll worth the price and the location is perfect. Walk to the train station (which is not at all loud) and walk to coffee and shops.

Quaint and Friendly, Perfect Location

Lovely roast dinner and drinks today. The service is excellent. We booked last minute and on Mother’s Day but they still managed to squeeze us in and seat us in our favourite spot, by the roaring log fire. The family have worked hard to turn this pub around and should be very proud of themselves. Top notch!

Roast Dinner

Stopped in and it’s was about lunch time so we had food in the pub, had a real authenticity about the place and the atmosphere. Good selection of beers and ales on tap. 
Food menu was good for us, when it arrived it was good quality food, staff were brilliant and friendly. 
Next time we are in the area we will go back again.

Charming pub

My humans told me they were not cooking for me today. Luckily, I had booked into the pub for Sunday lunch, as I am not allowed out by myself. I had to take my mummy and daddy with me. They ordered roast beef and roast chicken for themselves and nothing for me. Well, they did ask for a bowl of cold water, which was placed onto the floor for me. I could tell they enjoyed their food by the noises they were making, and something about them telling each other it was lovely, hot and very fresh . I have trained the people who run the place, and I got a plate delivered  with roast beef and yorkshire pudding, with  mummy put into my doggy bowl along with cauliflower cheese and roast potatoes along with carrots and peas, she knows I don't eat vegetables, but today I would try them. When I finished eating, I was left licking my lips, I really enjoyed it. When more people came in, I went over to them and burped to tell them how good the food was. I will make sure I am back.

Not allowed in the restaurant, but the same food is served in the bar

The old place is under NEW MANAGEMENT thank the Lord. It had become a bit desperate under the previous incumbent. The place has been cleaned up, the bar staff are efficient and friendly. The Ale is well kept , the brass work is sparkling. There is a new Dart board on its way . The Loos are kept clean! We shall return.

New Broom !

UNDER NEW MANAGEMENT (MID August 2023), IGNORE OLDER REVIEWS.
Came in with a few friends for a drink and made to feel very welcome. Bar staff friendly and chatty and beer very good, toilets clean. Stayed for more pints than intending to.

Good pub

Myself and partner stayed for two nights here in June. It is was beyond a joke, the first morning there were no staff anywhere in the building to serve us breakfast (which was included in our booking) and on both nights there was no hot running water. (Bare this in mind because they were serving breakfast the next day - not sure how the staff were washing there hands)👎. On top of that, the shower in our room was literally duct tapped to the wall, the kettle was disgusting inside (amongst many other things). On the final day when we went to check out the member of staff on site happened to be in the middle of a domestic argument which involved a lot of shouting/swearing etc by clearly a disgruntled parter. 

I have been seeking a refund for over a month now despite being told at checkout that a full refund would be sent back (via booking.com). I have rang the hotel 20+ times, emailed, asked booking.com for help (they cant do anything as they are channel partners) and ive even asked the pub owners (Shepherd Neame) but they also cannot get in touch with the person who leases the hotel. 

SAVE YOURSELF AND GO TO PREMIER INN

AWFUL HOTEL - Save yourself and go to Premier Inn

How disappointing to stay at the Railway Inn Hotel over Christmas and receive zero customer service. I was told that we would not receive any breakfast because the chef had gone to South Africa. We were told we would get a refund and that hasn't happened.

Despite paying for breakfast no food transpired and no refund given

We stayed here last year when attending a local music festival and the service was great - staff very accommodating and had a great time. We re-booked for this year directly with the hotel and reconfirmed by e-mail in May (various mails exchanged).
Due to rail strikes we booked an extra day earlier this year.
When we mentioned the original booking we were told that the manager had no knowledge of it (though we knew the managers name from the May mail conversations).
We were forced to spend one night only and find accommodation for 11 people at short notice with no help from the management.
It was obvious from the state of the hotel rooms and breakfast that there had been a change of management - couldn't have been more different from our previous stay.
Very poor response to our requests, no apologies and frankly couldn't seem to care less about service - we dodged a bullet in not staying extra nights.
We have used this hotel for last 3-4 years but never again - unfortunately Faversham pubs and taxis also lost out on our trade due our relocation.
We will back in Faversham next year but not in this shambolic hotel!

Railway Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment