Name: Premier Inn Gravesend (A2/Singlewell)
Address: Hevercourt Road Singlewell, Gravesend, Gravesend, Gravesend, DA12 5UQ, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Heating

General

Non-smoking rooms

Rooms

Wheelchair Accessible

Accessibility

Restaurant

Meals

Wi-Fi

Internet access

Internet

Parking

Location

At the hotel

Jeskyns Community Woodland

Rochester Airport

London City Airport

London Southend Airport

Tower Bridge

Tower of London

The Shard

London Eye

Big Ben

National Gallery

The British Museum

Buckingham Palace

Madame Tussauds

Victoria and Albert Museum

Hyde Park

Loftus Road Stadium

London Gatwick Airport

Stansted Airport

London Heathrow Airport

Premier Inn Gravesend (A2/Singlewell)

Gravesend

The staff were really helpful & friendly on check in, I had a problem with my TV but it was fixed straight away. I knew the room was going to be basic but it really needed to be redecorated, there were scuff marks up the walls & the carpet looked like it had seen better days. The bathroom was functional but again really needed modernising as it looked shabby, it was clean but as it was shabby it looked grubby as everything was worn & old, however, the shower was great, good pressure. 

Great staff but the rooms need a overhaul

This is the second time I have stayed here and I should have remembered the problems we had last time. WiFi wasn't working and,  although they said it was Virgin who had the problem, I'm sure we had the same problem last time my husband and I stayed here.  Phone reception for data was also hit and miss. The TV only worked on BBC1 & 2 although this was later resolved. The room was cold and I went to bed with socks on despite having the heating on.   I felt the room was tired and a bit scruffy and the bed too soft for comfort. I think it's time for a refurbishment. Despite these issues, the reception staff were very nice and helpful. 

Nice staff,  shame about the room

reception area still covered with plastic screens makes the place feel uninviting. Rest of hotel OK although it does not have the usual restaurant so we had to go elsewhere for breaakfast. Why oh why are these ridiculous plastic screens still in place when other hpotels ditched them ages ago. They serve no purpose other than to remind us of the biggest con in history.


Dehumanising plastic screens STILL

Premier Inn Gravesend (A2/Singlewell) Hotel

Singlewell

itching and scratching all night from the bedsheets, hardly slept at all

922577812

what a horrible night.
I was itching all night at Premier Inn Gravesend A2 Singlewell. kept turning over and waking up scratching my arms and legs. Itching was from the bed-sheet as had irritating skin lying on it.
I claimed on Premier Inn Sleep Guarantee but was declined! Lady at hotel reception said I could make a claim for the issue i assume was from sheets and duvet cover. she gave me a reference number to contact customer services.

it was strange though - the claim was disallowed even though i raised it the day after the stay - but the Guarantee says you have to file the claim within 7 days. But I did - so the Premier Inn Sleep Guarantee was not valid - for me. hotel cust serv says i didnt claim quick enough about it?

i read about premier inn on the news today at the hastings hotel - had the same issues!

A disappointing and unfair experience.

itching and scratching in bedsheets and duvet cover

Ive stayed her many times. Premier Inn lives up to its name. This place is cosy, quite and comfortable. Had the best sleep ever.
Unlike the Travel lodge nearby there are no illegals residing here. Glad its not a homeless shelter either unlike some hotels in the area. Also no stink of weed either.
Staff are kind. Extra tea and coffee if needed.
Will come again. Thankyou Premier Inn Singlewell.

Lovely Stay. Look forward to next visit

The customer service is 2nd to none. The three ladies working there very friendly and welcoming. Even the cleaners were very polite and friendly saying good morning to everyone. Really wasn't expecting this. Other branches have been good but can't match the customer service. Really made me and my family feel welcome 

Great customer service

I would never ever stay here again on check in was told to stand and wait for ten minutes as the receptionist was on the phone then had noice complaints at half past 8 on a saturday night for playing music out of a phone not even on the tv because we thought that was too loud then turned the phone down and had more complaints 15 minutes later after turning it down off of our PHONE was told to turn it off completely or leave when i was there for my birthday so having a drink before we went out on a SATURDAY night

Terrible

Great value for money , staff were amazing. Will definitely use again was perfect for a weekend visiting family close amenities too. There is a pub next door we didn’t use it this time but will in future 

Great stay

I've stayed in a few hotels this year for business and leisure and I was really happy with the customer service on thus trip. All the staff I had to interact with were very helpful, kind and welcoming which I think is extremely important.

Friendly, welcoming staff, early check-in was available at no extra charge or hassle

Staff were very helpful. I had missed booked so our dates were split in two. Receptionist sorted it with no issue, put a note on our room so we kept the same room and just had to re enter car details.

Premier Inn Gravesend (A2/Singlewell)

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