Name: The Waterloo Hotel & Bistro
Address: 113 Alexandra Road Pill,Alexandra Road, Gwent, Gwent, Gwent, NP20 2JG, United Kingdom
Rating: 9

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Hairdryer

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Rooms

Accessibility features

Accessibility

Telephone

Iron

Services and amenities

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Newport Ship

Newport Docks

Belle Vue Park

Friars Walk Newport

Bristol Airport

Cardiff Airport

The Waterloo Hotel & Bistro

Gwent

We had a superior room and it was far from the truth, very basic. No food as no chef - but no alternatives (could work with the cafe opposite in the interim) due to not having any facilities in the room is only enough to make 1 cup of coffee each. The cafe wasn't open on the Sunday morning before we left so left very thirsty and hungry. The hotel isn't very welcoming and the TV is also very basic (not smart), especially when theirs nothing to so nearby. 

Disappointing Stay

Business trip for work and good enough.
Easy to find via google maps
Staff helpful and cooperative
Rooms were clean enough.
Basic amenities as needed for a business trip.
Stayed for one single night and hence no complaints.

Good for a business trip

Really friendly welcome,  very helpful & efficient check in. They called us a taxi to the train station & double checked the train times for us. The bistro is being re furbished,  so we ate our takeaway in the small, cosy bar and had a few drinks, chatting with the staff.  Our room was huge! Sofa, arm chair, dressing table, tea & coffee.  The bed was clean and comfortable and we slept well.  We pre ordered breakfast the day before and it was well cooked,  there was plenty of it, very enjoyable.  

Family run hotel. Expect a friendly welcome and a comfortable night's sleep. 

The staff of Waterloo were very accommodating, evening dinner was plentiful too. Wish I had tried the breakfast but had an early start. Room was clean & tidy. If you like the old tradition rather than the expensive premier inns this is for you!!

Easy accommodation

The bathroom had cracked tiles, wasn't very clean. We wouldn't have a shower because of the mould.
The paint round the windows in the bedroom was flaking. There was stains on the chair.
This hotel is advertised as hotel bistro. The restaurant was close and there was only a limited menu. The food wasn't good and over priced.
The car park gates were looked at night, so when we wanted to leave we had to phone someone. There was no one on reception when we left so we couldn't tell anyone how we felt.
We did sent an email when we got home, they didn't want to know. I wouldn't recommend this hotel to anyone.

Wouldn't stay there again

From the outside, the place looked like it was closed, however, don't let that fool you. Inside is quaint,  with fixtures and fittings of a grade 2 listed building. The room was clean and spacious. It was quiet and cool.
The staff were friendly and obliging. The owner joined us in the evening. Breakfast was amazing . A full English cooked and served to perfection. 
Location was ideal for my  sons graduation in the icc.

Great Stay

We had a fantastic nights stay at the Waterloo hotel in Newport organised by some friends. We had two rooms that were ideal for our needs,and the staff were amazing and couldn’t do enough for us! Definitely recommend if you’re staying in the area. Thanks for making it a great stay

Waterloo in Newport

The hotel was nice and pleasant.

The room was clean and a good size with tea and coffee making facilities.
 
The man at reception was nice and friendly and let us check in early as we were a little early.

The hotel bar was charming with old signs and other nicnacks.

Charming hotel

The Waterloo Hotel is located close to an industrial area and offers accommodation and services which are good value for money for business travellers. 
I have book a room for single occupancy for one night and I was very pleased to stay in Room 21, which I do recommend for solo travellers.
The hotel is under new management, a family owned and run business, hospitable, friendly and very helpful, too.

Good value for money

My partner and I stayed at the Waterloo Hotel just for the 1 night, we were met with a very warm and friendly welcome. Our room was lovely, the bed was so comfortable and the temperature of the shower was perfect. The hotel was spotless. We enjoyed a chat with the family that have taken over the hotel and they are so gratuitous, down to earth and approachable. Once they have refurbished the kitchen and restaurant, the hotel will be even more of a success. We wish the family the very best of luck and can't wait to see the hotel in full swing. From the couple in room 3.

The Waterloo Hotel & Bistro

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