Name: Black Rock Beach Resort
Address: 15 Valley Bungalows, Looe, LOOE, United Kingdom, Looe, Looe, Looe, PL13 1PE, United Kingdom
Rating: 7

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Restaurant

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the resort

Millendreath Beach

Plaidy Beach

Second Beach

Looe Beach

Old Guildhall Museum and Gaol

Hannafore Beach

Plymouth Airport

Newquay Cornwall Airport

Black Rock Beach Resort

Looe

Avoid staying at the apartments at Millendreath Beach at all costs!! Valley Resorts instruct Premier Parking. Having paid £20 for the week (which doesnt actually cover you for a week) We took 55 minutes to unload bikes, kids and shopping on the top road in the pouring rain. This resulted in a £100 fine!! The whole set up down there is an utter joke. Stay well clear!!!!!

Stay well clear!

Booked to spend the weekend over new years.

Good points
Nice view
Sensibley priced
Bed was reasonably comfortable 

Bad points
Constant smell of sewage within the apartment
Poorly maintained
Could of been cleaner
Family of 4 with only 3 knives!!
No WiFi & tv didn't work
Outside decking large but very slippery & poorly maintained
Broken gate
Steps up to the apartment are unsafe with zero lighting which they need to make clearer on the description (47 steps upto apartment 10)
Car park poorly lite with massive potholes everywhere & lot of 'activity' at night
Described as a resort but more of a shanty town 

We made the most of it but wouldn't return, of all the hoseasons holidays we have gone on this is the lowest standard. 

Not what it seems - apartment 10

We’ve been holidaying in Cornwall multiple times a year for 15 years. 
This was The worst holiday accommodation we’ve ever had. 

No basic kitchen accessories, not enough cutlery, no oven mitt, broken glass, everything was dirty and needed washing before use. we eventually had to go purchase our own cleaning products to clean. The unit. 
The shower was broken.
The towel rail was so dangerously hot (with no warning signs) my daughter burnt her arm whilst using the bathroom and the swim wear and other clothes that were popped on there to dry actually melted it was so hot. 
The tv didn’t work. There was no wifi for the first couple of days. We were aware that there is no phone service in the area but that makes the need for wifi all the more necessary. Making contact with management all the more difficult. 

There was an intense damp smell throughout the unit so strong the windows and doors had to be open from waking up until going to bed.

All of this was topped off by the leak, We had dirty water leaking from under the kitchen counter for 3 days. The children had to wear shoes on at all times.
maintenance arrived decided they couldn’t find the problem, so left us a mop and bucket. When I chased them up all our messages were ignored. 
There was an empty unit next door but we weren’t moved. 
We had to clean up constantly, the floor and kick boards around the edge of the kitchen were all lifting. It was clearly an on going problem which they had no intention of fixing. 
 After days of being fobbed off, our emails and requests being ignored we took the decision to leave.
They responded once we were already home, after multiple further emails they told us to contact Hoseasons  who we booked through. 
Their process was equally as painful (after so much time and chasing) we received a partial refund. 
Never again. Avoid at all costs! 

Worst accommodation ever!  

Don't bother !! What a bizarre place. Upon arrival, seeing dilapidated chalets that have seen better days. An unkempt site with gardens / borders not attended to. Over flowing bins around the site. (Then once you actually get into the bin cupboard what a state) 
Parking area pitch black at night. People aren't told to take their cars back to carpark within 30 mins of unloading. We told several people. It doesn't state this on the main parking board. Absolute rip off. How are they able to get away with this. Only positive is the view & the little beach. Will book as a family elsewhere next time. 

Peculiar place. Nice view is all its got going for it. 

Very bad doesn't look at all like the pictures we stayed in Sea Shore apartment number 27 
No WiFi at all when called to say no WiFi I was emailed passwords for all apartments around us which also no WiFi 
No phone signal
To get a signal had to go to car park 
Very steep walk from the car park where you had to leave your car always 
Very bad at night no lights at all very dark and dangerous 
Bathroom window didn't close 
We stay as we paid a lot of money
The sea was dirty and not good at all 
Very bad experience
Never again go here 

Bad experience never again

First time here Beach is great all day ,rock pooling swimming paddle boarding ect great fun ,
Food expensive in the only cafe there make sure you get your shopping in . Staying in a bungalow near the beach great bungalow, some are bungalow near the car park are dilapidated and need knocking down but didn't affect our stay will be coming again definitely 😀 

Millendreath beach resort 

Great location and Chalet we rented via Hoeseasons was clean and well presented.
However, a number of issues during our stay were frustrating hence the downgraded score.
The chalet was lacking some basic equipment, no oven gloves or spatula provided and just enough cutlery and plates for each person. So constantly washing up all the time. 
You get a broom but no dust pan and brush to pick up any mess. 

Concerning was the brown tinge to the hot water from the taps!

Wifi was not working and no phone signal on site either. 

Nice chalet but lacking those small touches. 

Spent a week here in cabin no 60 end of July , after reading previous reviews was not really looking forward to stay - however on arrival pleasantly surprised.
Great location 2 mins walk from beach ,apartment was perfect for our requirements , clean  and well positioned.

Would highly recommend -

Great stay - even though it was wet week

So we stayed in one of the apartments and they were quite nice to be honest not mucky or anything but there was a lack of pots and pans and cutlery. The bedrooms were quite small
But the living room and kitchen were decently sized. 
The disappointing thing was that we had no internet or even phone service so it was hard to keep up with work emails and calls etc, the only place we had with some tiny sort of signal was the beach and to be going there every morning and night just to check the essentials was crap! Wi Fi was advertised on the sites a lad even when we got there but obviously didn’t work!
The shower drain was all blocked too so kept having to shove a coat hanger down there so not pretty as you can imagine.
Overall wouldn’t come again

Very disappointed

Lets start with the good, the view was fantastic and initially we were so impressed but it stops there. When you look a little deeper you see dirt and broken fittings. Many of which have been mentioned before such as seats with loose bolts and dangerous. On day one we spotted a dead seagull on a terrace below us right in our direct view. We asked for this to be attended to many times, three weeks later when we left early, it was still there.
However a more serious issue was we had a cleaner arrive to change the bedding after the first week, my wallet was inside a bedside cabinet draw, he changed the bedding in one room then the next. We were in the place the whole time eating our lunch. 10 minutes after he left, my wallet was found in the other bedroom on a shelf now empty of the cash. We immediately informed the management who apparently asked the cleaner about it and they were happy with his answer of he knew nothing. We tried to speak to the managers one of the few times any staff can be found on site and they did not want to know.

There is a total lack of management on this site or even staff. Read the past reviews and nothing is changing. There are many easy fixes here that are not being addressed.

We booked through Hoseasons and despite emailing twice, have yet to receive a response from them too.

I have had many holidays through Hoseasons and this is the first I have ever had to say anything bad.

Black Rock Beach Resort

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