Name: Chester Lodge Ltd
Address: 7 Beachfield Rd, Sandown PO36 8NA, UK, Sandown, Sandown, Sandown, PO36 8NA, United Kingdom
Rating: 7

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Room service

Family room

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Services and amenities

Coffee/tea for guests

Diet menu (on request)

Packed Lunches

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Bike rental

Recreation

Parking

Beach/pool towels

Next to the beach

Pool and beach

Family/Kid Friendly

Kids' TV Networks

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Glory Art Glass

Los Altos Public Park

Lake Beach

Welcome Beach

Southampton Airport

Bournemouth Airport

Chester Lodge Ltd

Sandown

Very poor customer service, were unable to travel to the UK due to bad weather conditions. Tried to change the booking for one day but the weather was still not good to fly in to UK. Tried to explain the situation several times and very early but they declined to give a refund or even a discount.

So they took my full money for no efforts!

I can not recommend at all!

Terrible Service

Booked this hotel last minute for my husband, 2 daughters and grandchild for 4 nights.  Clean, comfortable and lovely breakfast.  The owner and staff were very friendly especially to my young granddaughter.  They also let my eldest daughter join us for the last night.  A bit old fashioned and basic but that was one of the things we loved.  It was like the B&Bs I stayed in on the island when I was a child, when I brought my own children and when I brought my older grandchildren.  It is perfectly located for the town and beach and the price was extremely reasonable.  We had a thoroughly enjoyable stay 

Short Family Break

We were looking for a cheap break for the Summer holidays.  We just wanted a family room that was clean, comfortable and that provided a good breakfast to set us up for the day. Our expectations of a clean room and decent breakfast are, in my opinion the absolute basics of a three star establishment.  Unfortunately Chester Lodge fell way below this.  

From the reviews I had read we knew the room was going to be small and dated. Which was fine for us, we would not be spending that much time in there.  But it was not just outdated, things in the room that have been fixed have been done really badly, including the sliding bathroom door which not only looks awful but doesn't even have a lock. The TV also didn't work, it's just a really cheap, nasty, shoddy room all round really.  But again, we weren't spending too much time there apart from to sleep so we just plodded on.  The room was incredibly stuffy, however we had to keep the windows shut because of the very loud neighbours and other guests.  In the evening the owner and his family would cook some rather fowl smelling food which also permeated into our room so had to keep the windows closed to limit this as much as possible.  His family were also very loud, kids running through the halls late at night which I feel he really should have addressed this as it was his family.

The mattresses on the double and the bunk beds were unbelievably uncomfortable.  Not one of us slept the entire night because of the shocking state of them. We've all come away with back pain!  I dont think it's too much to ask to have a decent mattress to sleep on.

Breakfast is shocking aswell!!  Very cheap and nasty food that is cooked badly!  For a place that provides such good local produce I think this is just lack of care and effort on the owners part. You're allowed to attend breakfast  from 8.30-9.00, my son got very upset one morning and we were 3mins late to breakfast.  The owner (who 'cooks') was visibly and audibly annoyed by this despite the breakfast already being cooked and just kept warm.  I felt so sorry for the blonde lady with the glasses that worked there and we saw every morning at breakfast that had to put up with his half hearted attempt at running a B&B and his terrible attitude.  We got the impression that he wanted breakfast done and dusted as quickly as possible so he could sit and have his own coffee in the dining room.  Not to be friendly and meet the guests and see how the breakfast was.  Literally just to enjoy his coffee!!  I think in a place as poor as this he should really be making up for that in customer service.  Again, just laziness and lack of care on his part.  The blonde lady with glasses however was the only one to make an effort to be friendly and to make sure we were seen to and that everything was okay.  

I was also not impressed by the housekeeping element.  For a 3 star i expect the room to be cleaned very briefly on a daily basis, beds to be made and new towels provided. We stayed a week at Chester Lodge and our room was not cleaned once, our beds were never made and the sheets were changed once.  We were usually out of the room by 9.30 and on the fourth day we were there slightly later, approx 10 30.  A woman came to the room and said she was there to clean but if we weren't out of the room in the next 5mins it wouldn't be cleaned as she had to go home! I wouldn't mind if we had been there late every day but this was the first time she had even come to our room. We left within the 5mins she demanded and when we came back the sheets had been changed but that was it.  She hadn't cleaned or anything else!! I don't expect the room to be deep cleaned daily, but just a wipe down in the bathroom and surfaces and a quick hoover would be satisfactory and would take about 10mins.  Again, just a basic thing that I would expect from a place granted a 3star rating.  The nice blonde lady said that she would change our towels and coffee mugs if we left them outside the room which we did in the end.  The owner should have told us that this was how they work there but again he obviously doesn't care about how his guests are treated so we weren't informed.  Is it really that hard to go into a room and change towels anyway?!! Just a basic in my opinion.  If you do decide to stay in this hovel of a place make sure you bring your own towels though, the ones provided are truly awful.

I've stayed in so many 3star family run B&B's which have been lovely and we've been completed satisfied.  Clean and a good breakfast and you can see that the owners truly care about your stay, you're always greeted with a smile and they always make sure that the service they provide is good.  The owner here just wants as many people in as possible, to make as much money as possible and spend as little as he can regardless of quality or guest satisfaction.  A truly appalling stay, this place is no more than a hostel and a bad one at that.

If you have booked to stay here already, I urge you to find somewhere else ASAP!  


Absolutely shocking

Absolutely crap staff were horrible food is cheap and minging even gave me the end of the bread the shower is broke and the light is aswell the server is stuck up and need a punch dont waste Yr money 


Rubbish hotel

Very friendly owner. Breakfast was very well cooked and served with a smile. I think the lady who served breakfast was called Sue. She was very friendly and helpful. The hotel is full of character and the rooms were nice.
Only negative was that a lounge and bar are advertised on their website but wasn't open all week, not even for the Jubilee. We were looking forward to spending time in the evening together in the lounge and were therefore disappointed.  Other guests were too.

Carpark not big enough when attached hairdressers is open.

.

Short bread at Chester Lodge

This place is just brilliant.

We arrived early at 9am and were allowed to leave our bags in a secure room while we went out for the day, even though our room was available at 11am, We were greater by very friendly and helpful staff.

When we arrived back again early afternoon to check in to our room, we were greeted by Brian who is a very nice man, very helpful very informative and helpful.

The hotel is spotlessly clean, as was our room, its an old hotel, with old features but very very good.

All of the staff are extremely helpful and polite and great with our kids.

In the morning breakfast again exceeded our expectations- plentiful, good quality and nice and hot.

All round amazing hotel for all types of guest.

We have 4 days left of our holiday and I'm already looking to book again soon.

Thank you Brian and your team 👍

Amazing 

My husband, daughter and I stayed at Chester Lodge for 4 nights. The host was very friendly, helpful and welcoming and the free parking out the front was a bonus. The room we stayed in was clean, but very dated and cramped. The whole establishment could do with some modernising. We paid for breakfast, which was OK, but you had literally a half hour window in which you were expected to be seated and order, which didn’t work if you wanted to be up and out earlier. I feel our stay was very overpriced for what we got, though it wasn’t a terrible experience.

Friendly host, clean room, but very overpriced

Booked the Chester Lodge for an event being held at Randown Airport this BHW...
Rooms were clean, plenty of tea/coffee/milk/biscuits, big TV, plenty towels...

All good so far but then i must mention Bryan - what a fantastic host!!!

He greeted us warmly upon arrival, explained everything about the hotel as we checked in and instantly put us at total ease.

We had four nights of comfortable, sound sleep and when requesting room refresh (considering ongoing C-19 concerns) a full set of new towels and all the other bits were left outside our door without fail, as promised.

It's not the Hilton and it doesn't charge like the Hilton - it's a family run business trying it's best to survive in extremely difficult times - AND IT IS CERTAINLY VALUE FOR MONEY!

I have nothing but positive memories of our stay here and i most definitely would return.

Bryan, thank you for looking after us! Hopefully see you again soon!

All the best

Ben

Does exactly what it says on the tin...

The hotel is filthy in the public rooms downstairs and has an over powering musky and damp smell throughout. Floors and carpets filthy and threadbear, hotel  in desperate need of redecorating some areas hasn’t seen paint in years. As for our room unfortunately no improvements there same as downstairs. I would not recommend this place to my worst enemy.

Filthy hotel

Lovely family run b & b, clean rooms, welcoming, nothing was too much trouble. Just a short stroll from the main high street, pier & see front. Value for money breakfast. Great stay. We return again & recommend. 

Chester Lodge Ltd

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