Name: The Falcon Painswick
Address: New Street, Stroud, Stroud, Stroud, GL6 6UN, United Kingdom
Rating: 8

Smoke-free property

Reception desk

General

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Conference Hall

Business

Pets allowed

Pets

Location

At the hotel

St Marys Painswick

Painswick Rococo Garden

Gloucestershire Airport

Raf Brize Norton

Bristol Airport

The Falcon Painswick

Stroud

The food here is so good! We love coming, the pub feels so homely and welcoming. If you are visiting Painswick it is definitely worth going to! Quick service and high quality meals at reasonable prices! Plus a lovely, central location. Their Sunday roasts are superb

Lovely pub

Every single element of the different dishes we sampled was cooked perfectly. The service was friendly, professional and swift. The restaurant is under relatively new management and they should be congratulated. Highly recommended, competitively priced, unpretentious and a delicious selection of dishes. Our experience contrasted dramatically with the poor offering and unfriendly atmosphere at the nearby bistro which should be avoided at all costs.

Delicious food and professional, friendly service.

Very friendly staff and great food in the centre of Painswick. Our host at our B&B was a bit doubtful about the pub but it was excellent 
I had the tagine which was very tasty and my friend had the liver which was done to perfection. Desserts were equally good. The service was efficient as well

Great food in friendly pub

We had two excellent nights at this very comfortable and well run traditional pub in lovely village. The rooms are very comfortable and the staff extremely helpful and friendly. We had first class food in the very pleasant restaurant. A really very good venue for a super walking weekend. Thank you all at The Falcon.

Really great venue in a lovely village.

We booked this hotel as the reviews looked good. We were on a 2 night walking holiday and there is good access to the Cotswold Way from the hotel. The location was good as Painswick is very pretty and just opposite the church. The facilities were okay. We didn't get to eat there so cannot comment on the food. As soon as we arrived and checked in at 6pm we had to shout to be heard above the live music. He was a very good singer but not appropriate in such a small space. I couldn't hear a word anyone was saying as I inquired about breakfast etc as the singer was in reception. A very strange checking in process. 

The one night we were there was horrendous. At 9pm we heard lots of commotion in the room next to us; screaming, shouting, abusive language, slamming doors, things being banged around and a dog whining and howling. This was continuous so my sister went down to reception and informed the staff member on duty about the noise. He said to let them know if it got any worse and said that one of the men had special needs.

The noise and abusive language continued as the  men roamed around the hotel. At 11pm I heard them outside our room so I asked politely if they could please keep the noise down. They said they would. They didn't. By midnight we'd had enough. We didn't feel safe and couldn't sleep. After going downstairs and not being able to find anyone to help us we called all 4 emergency contacts in the information book. No one answered. I called repeatedly and finally got hold of someone called Danielle. I explained what was going on and she said I'll contact the staff member onsite and ask him to assist you. I called back and she said she hadn't been able to wake him. I said that we were worried due to the level of aggression we could hear and the fact we couldn't get any sleep. She said she didn't know what to do and to contact the police if we felt unsafe. I suggested that we move rooms. She told us to go downstairs, go into the kitchen and get a key for room 10 which was in separate accommodation. 

We packed up our entire room and did this. On the way downstairs we encountered one of the men standing outside the unlocked side door. He shouted repeatedly at us 'where are you going!' And proceeded to follow us. We stood in our pyjamas by the bins in the dark carpark waiting for him to leave so we could go and let ourselves into our new room. Once he had gone, we went to room 10 and unlocked the door to find a person fast asleep in one of the beds. We closed the door before we woke them up. We sat in our pjs with all of our belongings in the hallway. We felt unable to go outside in the rain as the men were freely roaming around the unlocked hotel and bar, presumably with access to all of the keys, the kitchen, the bar and rooms if they so wished. We called Danielle again (she did very well considering it was all left to her). She drove to the hotel and said that all of the rooms were occupied and that room 10 was empty on the system. She admitted that no staff member was actually onsite. When we questioned the fact that the side door to the hotel was left open all night and that the keys were accessible to any member of the public, she nodded her head in agreement that it wasn't secure or safe. She said that she would speak to the men and ask them to be quiet and that we would have to go back to our original room as there was nowhere else to go. She went on her own to speak to the men. 

We went back to the room, unpacked all of our belongings and went back to bed. The men were finally quiet. 

In the morning we packed up, went downstairs and asked to speak to the manager. She said that she was fast asleep after a double shift so hadn't been able to answer the phone when I had called. We explained what had happened and how we had informed a member of staff at 9pm about the noise disturbance and aggression from the men. She said that they had seemed fine when they had checked in and that one of them was terminally ill. I explained that this was irrelevant and that we had had a horrendous experience, no sleep and it had ruined our one day of hiking. We also expressed our concern about the lack of security at the hotel and how anyone could access the property at any time.

She agreed and said they needed to put the keys in a key safe. She also said that a staff member had been onsite all night then contradicted herself and said that they don't have night porters. Very confusing. She apologised, gave us a full refund, a bottle of fizz and offered us a free night of accomodation that night. We said thank you but we didn't want to stay any longer. Well done to Danielle who did the best that she could in very difficult circumstances. 

We appreciate the full apology and refund from the manager and I understand they can't be held accountable for the actions of their customers, but the lack of security and emergency protocol raises some serious concerns. I would not recommend staying here until they address these issues. Unfortunately it spoilt our holiday. We went to The Ragged Cot last night, I would strongly recommend going there instead. They lock up at night, it is independently owned and not part of a chain, and facilities are cheaper and far superior to The Falcon.

An unfortunate series of events

Came with family on eve of a wedding, which was held elsewhere. Our room was extremely nice, with large TV, fantastic bed and bedding. Water pressure was poor. Overall, our family had a bit of a mare here. We had several toddlers and had asked in advance  for high chairs, cots etc. Between them there was one cot and one high chair. One child, three, was upset because she had to sleep with her parents as she had no bed, the staff member involved didn’t have a solution and didn’t appear to care. Ten of us had dinner early to cater for the children, and we ordered for them first. It took nearly an hour to serve them, let alone us. There seemed only one member of staff on duty at first for us and other diners and he seemed clueless. Two of us had the chicken and ham pie, obviously home made, just broccoli with it, £18, but it was tasty. However, everyone was so tense because of the awful service and delays that it was not an enjoyable meal. Breakfast was quite nice, with plenty of options, including cooked. Checking out was chaos. Computer didn’t work, they tried to charge some people twice. Staff were surly and not happy. 

Hopeless

OK so beautiful location .. but pub now strictly eating and not welcoming for walkers /locals as focused on food .. no atmosphere... room was comfortable and stylish but not practical...could have watched TV in bed if had been on swing arm and not flat to side! 

Not the best ...

Ordered red wine, unavailable. Next alternative significantly dearer. Eventually arrived, water took longer. Food order took so long we had to ask what had happened. Fish and salad came as fish and chips so returned, the pea and mint ravioli (£18) was small and pasta undercooked. First time 4 friends have walked out of a restaurant without eating. We have been going to the Falcon for more than 30 years but never again.

Awful experience

A really beautiful evening with the family.  Utterly delicious food,  and incredibly nice staff.   Had a lovely evening - definitely recommend.  All five of us thoroughly enjoyed the meal. The chocolate mousse was ridiculously good...

Perfect Sunday Evening

The Falcon Inn is perfect for visiting the outstanding Painswick area.  

We stopped for three nights and ended up having dinner on all three nights. The food was super, the specials boards a delight and very good value for money. What was surprising and very interesting was the English wines, they didnt disappoint.
Breakfast was hearty and fresh cooked, yorkshire tea served as well.
The room was not massive with a shower cubicle but all new and very clean. This is an old building so comes with the old world feel so dont expect air con etc but hey its the Cotswolds and enjoy the history.
We would recommend the Falcon for a short break and definelty to dine there

The Falcon Painswick

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