Name: Stansted Guest House
Address: Parsonage Road, Takeley, Takeley, Takeley, CM22 6PT, United Kingdom
Rating: 6

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Rooms

Internet

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

Stansted Airport

Cambridge Airport

London Luton Airport

London City Airport

London Southend Airport

Tower of London

Tower Bridge

The Shard

The British Museum

Madame Tussauds

National Gallery

London Eye

Big Ben

Buckingham Palace

Hyde Park

Victoria and Albert Museum

Loftus Road Stadium

Stansted Guest House

Takeley

After booking online and selecting check in from 22.00 - 23.00 from the drop down menu(immediately after the guest house taking my payment) I received a message saying the doors would be locked at 22.30. I called to say there was a misunderstanding, as I had selected 22.00-23.00 from their drop down menu and due to a flight, i would arrive 22.30 at the very earliest, but certainly before 23.00. The owner was very rude, no customer service skills at all. I was told I couldn't stay and would not get a refund. I ended up having to make another booking for that night at the premier inn (which was 10/10 highly recommended) as I was so anxious about being on my own in January with no transport or anywhere to stay. Very unprofessional from the guesthouse, and shocking he would leave a solo female traveller stranded for the sake of 30 mins. (Which I hadv selected from their drop down menu) really awful service.

Awful

The way from the airport is a bit dangerous, there is not light and sidewalk for pedestrians.
I had to change my room because the heating didn’t work in the room, I had to pay extra because the wifi is not free.

There is not free WiFi and there was problems with the heating.

Easy to park and you get dropped off right outside the terminal. (Collected from the bus station which only another couple of hundred meters walk)
The rooms are nice and clean with tea and coffee etc and there’s now some new rooms which are really nicely done. Very comfortable and you can park right outside your room.
Fully recommendable and cheaper than the terminal hotels

The easiest way to park and stay (at Stansted)

STAY AWAY! Honestly the most unprofessional owner I have ever experienced, surprised that he managed to get away with this sort of service for so long. Made they booking using Booking.com who allowed the arrival time to be selected for 11:00. Received an email from Stansted guest house that no one was available at this time, and that I would have to cancel or not bother showing up as there would be no-one to accommodate me. What was their cancellation policy? NO REFUNDS under any circumstances. A genuine mistake on my part, as it was in the fine print, however I alerted them to this ASAP, yet were so rude on the phone. No offer to change the date or any sort of remuneration. Still charged me.

Rude and Arrogant Manager

The owner of this establishment was not only extremely rude when conversing over the phone, but entirely unhelpful. We were keen to support a family-run business but after this experience I’m afraid we will think twice in future. Not only were the hotel opening hours unclear on their listing on booking.com, they were happy enough to take 65 pounds of our hard earned money for a booking which they cancelled - not us! We made a phone call straight away to contact them to be met by and unprofessional and rude people individual who was unwilling to help us, and when we contacted booking.com for help, they were also very rude to their employees. The site seriously needs to consider this hotel being advertised on their listing as after reading the other reviews on trip advisor - it seems we dodged a bullet. 65 pounds is not a small amount to many people and we had a great amount of stress trying to find another hotel at such short notice. I seriously advice and cannot emphasise enough how disappointed and annoyed the whole experience has made us. Not only will we not be using this hotel but we will avoid using booking.com as well until they sort out the flaws present in their system. Rude, unwilling to help, and keen to take money away when it was not even our fault. The idea of customer service obviously holds no meaning to the owners of this establishment and hopefully they will become of aware of this eventually. Absolute joke.

Rude, unprofessional, AVOID AT ALL COSTS

We were scheduled to land at 9 p.m. at Stansted airport, intending to go straight to the hotel. However, our plane was delayed. I sent a message to the guesthouse informing them about it. They did not bother to reply. Once we arrived on the premises, we rang the door bell and for about five minutes nobody answered. Continuing on with the ringing and knocking, a furious man came out, shouting at us and forcing us out of the property. We could not believe our eyes and ears ... is this the customer service typical for England? 
We are at the moment considering a legal action, it is plain impossible to treat people in this way. Stay away, don't make the same mistake we have done by booking this place.

Very bad service, even worst managers

Never in my life have I suffered such a rude monster of a proprietor! STAY AWAY... I called and booked and upon driving there I called him to ask for directions. He would not tell me where they were located and after many attempts at asking he point blank refused to guide us to the place-So perturbing and very strange. Eventually we did find it and he refused to let us in as we had not yet paid- RAINING HEAVILY he would not accept my French gold card. But above everything he was the most demeaning, arrogant man you could meet and he bought about me the most hatred I have ever felt in my life. A very, very nasty rude person that does not deserve to be in contact with people. Especially tired and weary travelers. Bad, bad, bad experience. How can a business have more bad reviews than good and still be on TripAdvisor???

Nasty arrogant owner

So handy for Stansted airport . Nice accommodation . Comfy beds, clean and comfortable, hot showers . Well  worth the money for a good nights sleep before an early flight . Lovely hosts . Tea & coffee in the rooms .

Stansted guest house.Takely

I arrived Early and was prepared to wait outside.  The Male owner of the Guesthouse was very unhappy and when I asked if I could sit in the shade somewhere he said I couldn’t and he’d changed his mind about my reservation the same night and he was so Abusive I have never in my life met anybody so Rude as him , I reported him to the police as he really upset me.  This Guesthouse should be Removed from Booking.com as well as any other website offering accommodation because he needs to go on a Hospitality course as he doesn’t know how to welcome his customers!  Avoid at all costs !

Mrs Davis

575836710 Bad customer service Cobraron without using the room. Unpleasant and rude in the treatment. Confusing indications on the web about the time of entry. Ojo, very unrecommendable in every sense.

Stansted Guest House

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