Name: Sharrow Bay
Address: Ullswater, Penrith CA10 2LZ, UK, Ullswater, Ullswater, Ullswater, CA10 2LZ, United Kingdom
Rating: 8

Smoke-free property

Heating

Gift shop

Garden

Terrace

Private check-in/check-out

All Spaces Non-Smoking (public and private)

Outdoor furniture

Adults Only

General

Bridal suite

Non-smoking rooms

Room service

DVD Player

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Concierge services

Telephone

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Packed Lunches

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

English

Polish

Languages Spoken

Bike rental

Hiking

Fishing

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Event facilities

Business

Massage

Beauty and wellness

Pets allowed

Pets

Location

At the hotel

Room amenities

Sharrow Bay

Ullswater

So sad to see this hotel in this very poor situation. I can only hope that someone takes it on and restores it to the wonderful state that Francis Coulson had struggled to take it to after a lifelong love affair with the House, starting off with a few pots and pans, and taking to the dizzy heights of being one of the finest Country house Hotels in the world.  Francis and his lifelong partner Brian are buried in the grounds and will be turning in their graves sadly.

Brian and Francis

To continue the fact that our deposits are down the toilet.
Looking at the filing for the LIQ02 Notice to Companies House on 22 September 2020 it states that the liabilities included £185,339.38 of Consumer Credit Deposits - 494 deposits in total.
Now we have an indication of how many of us were taken to the cleaners.

No news about all the deposits we had made to the hotel

this was a gift from friends for my wife and myself 50th wedding anniversary, it looks that we have lost this as we should of had it in April.
very disappointed in  the outcome and hope the owners are not allowed to ever open another business 
JRG

afternoon tea

As with a lot of people I too lost my deposit of £333. My booking was made in March for April stay and postponed due to COVID. I asked for a refund and was sent a cheque that bounced (In May). I then asked for a card refund and was told the Hotel would open on 1st June (Later also told  August and then September.)
I called the hotel several times and each time was told they would be opening as soon as it's safe to and I, therefore, kept the booking(as it was a birthday treat for my 93-year-old Mother-in-law)
When I called to rebook (they never called me on any occasion over the 6 months )
They tried to charge me an extra £200 (which thankfully I didn't pay....even though it would appear at that time they knew they were in trouble !?)
I rebooked for October and then happened to read in the papers they had gone into administration (something they knew about as early as June!) Not the way to act in any circumstances....I Will wait to see if the management buys it back.
Feel cheated

Check if new management are in place if this Hotel reopens

The revenue what Sharrow Bay made during the past years was simply used to cover the business owner's other venue (Ston Easton Park in Somerset) and to pay the top management's lavish lifestyle at both hotels. Sadly, Ston Easton Park is also in bankruptcy. Those who were hoping to get some money back, just keep dreaming whilst the business owner and the general management is enjoying a glass of fizz.

Incompetent, useless, criminal top management

One of the many people cheated by this hotel. My wife & I have stayed each year for a number of years. Made a booking for our usual suite and paid deposit of £540 on 8th July 2020 for 3 nights 9th Sept. Received E.mail 26th Aug awaiting CIBILS Loan and not now opening until 1st October.Offered refund as per the booking conditions or credit note for 18months! Requested immediate refund. 27th August E.mail advised that in the absence of the release of loan monies no funds available to pay refund and claim should be made through my bankers. I now learn that hotel is to enter liquidation and that liquidators were approached on 3rd July, 5 DAYS BEFORE ACCEPTING MY BOOKING AND TAKING MY DEPOSIT! There is an estimated deficiency of £2.3million. I always felt that there were laws concerning trading when insolvent? Why has a deposit, held in trust to secure a booking, been used for goodness knows what? Why was an offer of a refund made, in the absence of funds, and withdrawn the following day. There was clearly no ability to honour the offer which was entirely within the booking terms. I have absolutely no sympathy with a business trading with these ethics.

CHEATED & DISCUSTED

I feel so sorry for all the lovely staff that once again this beautiful hotel is going into liquidation. Watch it rise again from the ashes by the same guy that had bought and has gone into  liquidation twice.  Andrew Davis and the Von Essen group, one and the same.  Shame on you.

Such a shame

We have stayed and eaten at Sharrow Bay many times over the years and booked to go in April this year with friends which of course we couldn’t do as it was closed due to COVID. We have been trying to get our £640 back ever since and as you can see from correspondence below from Sharrow Bay it’s just a series of broken promises. 

3rd April 2020 - Sharrow Bay Hotel Limited fully intends to honour its debt to you, however we appreciate your patience at this difficult financial time while we try to navigate a path forward together with our accountants, to finalise a successful financial resolution.
 
10th June 2020  - We do apologize that we’ve been unable to process your refund at present. We can confirm that all of our outstanding guest refunds will be honoured.
 
31st August 2020 - Unfortunately our funding (CIBIls loan) has been delayed which has meant that we have had to put our re-opening back.  This has also had the knock on effect on delaying our ability to process refunds, as soon as this arrives we will be able to process you refund.
 
23rd September 2020 - As detailed in the enclosed letter, the company has ceased to trade and will be entering into creditors voluntary liquidation on 2 October 2020. As a result the company cannot refund the amount you have paid for goods/services.

Appalling way to deal with loyal customers

Sharrow Bay has gone into liquidation. I received an email today from the liquidators. Disappointing as only confirmed with hotel a few weeks back that booking for 4 October was still good. Had originally booked back in December last year. Liquidator has advised to claim via credit card company. The hotel owes 100s of thousands of pounds to various creditors.

Sharrow Bay in liquidation

Booked this hotel back in February for a wedding reception we were due to attend in September, Unfortunately due to the covid situation the wedding was cancelled so we had to cancel. We had every intention of re-booking later once we had confirmation of the new date. However, like lots more unhappy people on this site we have not received our deposit of £470.00 back.  
The Lakes is currently overflowing with customers wanting to book rooms to stay and had they taken bookings now  some of the money could have been re-couped to repay those who have put their trust in them Very disappointing

Sharrow Bay

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