Name: The Mount Hotel
Address: 160-162 Orrell Road, Wigan, Wigan, Wigan, WN5 8HQ, United Kingdom
Rating: 6

24-hour reception

Smoke-free property

No elevators

General

Breakfast

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Anfield Road Stadium

Wavertree Botanic Gardens

Liverpool City Church

Liverpool Metropolitan Cathedral

World Museum Liverpool

Philharmonic Hall

Sefton Park

Liverpool John Lennon Airport

Port of Liverpool Building

Museum of Liverpool

Liverpool Wheel

Albert Dock

Old Trafford

Manchester United Museum

People's History Museum

Museum of Science and Industry

Manchester Opera House

Manchester Central

Manchester Cathedral

Royal Exchange Theatre

Exchange Square

Albert Square

Manchester Central Library

National Football Museum

Manchester Art Gallery

Arndale Centre

Manchester Palace Theatre

Piccadilly Gardens

Manchester Conference Centre

Manchester Museum

Whitworth Art Gallery

Etihad Stadium

Blackpool Airport

Manchester Airport

Hawarden Airport

The Mount Hotel

Wigan

El one of the bar staff was very welcoming happy friendly member of staff happy to help 
Food was lovely and great prices great  for. Families came here for birthday meal lots of parking spaces other staff week friendly too great offers on food and drinks

Happy staff

We had Our Wedding Reception here on the 16th March it was absolutely fantastic from start to finish I couldn't fault anything I would like to thank Ella for all her hard work put into mine and Megan's Special Day and all the hard working staff who dealt with serving us Our 3 course meal absolutely amazing team! 

the meal was brilliant the hotel room was also nice and clean! All in all 10/10 if you're thinking of getting married and having you're Reception here then please do as we had the best time!!

Wedding Reception 10/10

was here for rugby league World championship.the main biulding is very tired and needs a major refurd.  staff though where excellent, guy with curly  hair who looks like noel fitzspaterick was awesome proper helpful. food was standard pub grub  but good. stayed I  hotel which is the same, needs refurb desperately but for one night was ok

rugby weekend 

Went in last night with my sister there was four of us the food wasn't great, the service was terrible we asked when they brought are meal for knives and forks I was told by a young girl I'll show you were they are we had to go and get them ourselves I can understand that at breakfast but not evening meal the waitress who served us was not even polite won't be going back 

Evening meal out

Food tasty, clean and friendly service. Served by El very attentive and friendly. Great member to the team. Would definitely recommend the mount for a trip with the family for lunch or even just to pop in for a drink on the weekend. Nice and friendly

Great


Have visited here on a number of occasions due to having friends in the area. We do enjoy it here as its local to our friends & allows fur babies (Dog).
The room we had on this occasion was clean, tidy. Although the bathroom was very tired, mouldy broken wood panelling, mould all over the tiles and around the tap and especially the towel rail.  On this occasion we had a motorway facing room so was really noisy, dark and hot although we did use the fan that was in the room.  
There was a strange damp smell in the corridors [like damp rag] which was a little off putting when walking to your room. Friends who also stayed complained it did smell in their room 
Staff were amazing especially the lady on reception who checked us in (cant remember her name).
Staff were also friendly in the pub although breakfast was a little disappointing and no microwave to warm up croissants, although one of the staff did warm them for our son.
The free Wi-Fi didn’t work very well.
We would definitely stay again as its great value for money - although the rooms could do with a refurb as a little dated.


Always a Nice Stay – Although Needs modernising

Waited 2 hours for food then 1 and a half hour later told they didn't have what was ordered even though we paid in advanced.... We left after 2hrs waiting we was booked in for 5:15pm and left at 7:20pm... We are live local and this place is now last on list for a meal out....

Lacks a manager over 2rs waiting

Absolutely atrocious hotel. 
Mouldy ceilings, mouldy bathrooms, dirty walls, smelly and soft furnishings have mould and dirt engrained. 

I was booked to stay here for three nights Mon - Thurs (1st week in July 2023) and arrived at 8.45pm. 
I quickly popped my case and bag into my room, No.10 and dashed to order dinner before 9 pm at the pub attached.

I took my dessert back to my room and switched on the light to see lots of mould patches on various areas of the ceiling. It had been painted over to hide it but very badly indeed.

I then looked in the bathroom and found mouldy broken wood panelling and mould all over the tiles and around the tap/handrail areas. 
The shower curtain had not been cleaned and had brown stains/ dirt at the base.

I left my dessert and went out to raise my concerns about the room's condition. 
I asked the desk clerk to change my room and I went to check another room 21. It had a strange ceiling with cracks and a bad repair job for a leak- above the bed.
The bathroom was worse than the one in room 10. 

I asked for a manager to come over and see the rooms as I was not happy at all with the levels of cleanliness - dirt, grime, smells and basic things I expect from a hotel - ie a room that one can sleep in.

The pleasant desk clerk and I then looked at another six rooms along with the Pub/ Hotel Manager - Josh. 

Josh and the desk clerk came to the other rooms and he thought they were ok but they were as bad as rooms 10 and 21. They had mould all around the taps, and mouldy broken wood around the sink and bath sides. 
The floors in the bathrooms were disgusting. 
Lino flooring was worn, dirty, split and cracked. To top it all the Manager actually stood in the centre of these bathrooms and the floor actually moved with the amount of water and unsafe rotted flooring underneath. I think he shocked himself!

After visiting these rooms I explained I am there for business and need to rest and prepare for my next day's meetings. It was now gone past 10.30pm. 

The manager was not very forthcoming with any offers of support and I asked to chat with the Regional Manager to sort this out. I explained that I could not stay in the dirty, unkempt rooms as it is a major health hazard. 

Apparently, a message was left with the Regional Manager Andy but I have still not heard from him. 
Josh said he had to go to the pub to close up and left the hotel desk clerk to deal with me.

I explained that I needed a new hotel and that due to this one being unfit for its purpose the hotel chain must pay for my new hotel. Josh said it was not policy and left. 

It was now 11pm!

Thankfully the desk clerk called a few hotels after I had asked her - as the wifi reception was atrocious too so I could not check out other local hotels.

I had to drive 16 minutes away from my business location for a good, clean night's sleep in the middle of Wigan Town Centre. 

At no point did Josh come and apologise and I am absolutely dumbfounded by this hotel chain that they are so flippant and blase about their hotel standards which I cannot rate at all.

The Environmental Health and Safety Executive have been informed as well as the Greene King Head Office. 

This is an unacceptable way to deal with guests.

  



The Mount Hotel by Greene KIng, Wigan - Mouldy and reported to HSE and Wigan Council

Went in last week with my partner and was greeted by El, She was lovely and authentic and provided excellent service, our meals were good and priced quite fairly, Would go again! the beer garden looks great for a hot day too.

Pretty Good!

Stayed at the Mount for two nights while visiting family in the area.  The hotel is dated and could do with some TLC, but the main problem was the rooms were too hot, there was a fan in the room but this was covered in dust and fluff, I had to try and clean it before we could use it. The room was not cleaned properly ( we found a wine bottle under one of the beds,)the kettle was full of water which looked like it had been there a while. The free Wi-Fi didn’t work unless you stood at reception which was inconvenient.
We tried the breakfast the first morning and it wasn’t very good, the jugs with juice were near enough empty we had to ask for butter and bread so we could have toast. The cooked breakfast was not cooked well at all.
The staff where pleasant, and helpful when around.
Overall a very disappointing stay, it could have been better with some attention to detail

The Mount Hotel

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