Name: Comfort Inn & Suites
Address: 1351 Shoppers Row, Campbell River, Campbell River, Campbell River, V9W 2C9, Canada
Rating: 9

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

General

Fridge

Indoor Fireplace

Smoke Detector

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Bathtub

Shower

Linens

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Breakfast/lunch to go

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Parking

Swimming pool

Indoor Pool

Beach/pool towels

Heated swimming pool

Pool and beach

Business center

Business

Fitness facilities

Sports

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Campbell River Airport

Comox Airport

Comfort Inn & Suites

Campbell River

Had to travel to Campbell River for business.  Booked my room online through the choicehotels website.  When i was booking, all I saw was 1 King Bed, I clicked on the pictures on the booking page, which showed two pictures of the bed and one of the tv/desk.  Okay, I thought, I king bed sounds good to me. I checked in, all seemed fine.  Got up to my room, put my stuff down and began working (making phone calls).  27minutes later, I was going to use the washroom and discover that the shower is wide open into the bathroom.  This is a room for folks in wheelchairs.  I immediately phone down to the front desk and advise the front desk person that I'm in a wheelchair room and feel I should leave that available for someone who needs it, and request a room change.  I was advised that because I was in the room for 28 minutes, they could not move me or re-rent the room I was in to anyone else.  There were other rooms available as confirmed by the front end staff, however I would be required to book the new and pay for both rooms. I felt this was ludacris and went down to speak to the manager.  The manager, who is new to her role, sided with her front end staff member.  So not overly impressed, I go back up to my room.  I was going to go put my bags up and find a set of dried up contact lenses beside the bed on the floor.  While the staff did come up and and pick up the contact lenses, I don't believe their cleaning staff are working too diligently.  There was also some hair in the bathroom on the side of the sink and floor.  I found it comical that when I was getting the laptop setup on wifi, there is a blurb on the room key holder...WE'LL TAKE CARE OF YOU (the rest of the blurb is in the picture).  They will take care of you, unless you have a problem I guess.  I don't often stay in Choice Hotels and normally stick to Best Western or Marriot's due to their level of professionalism and willingness to work with their clientele.  After a very long travel day, this experience just really frustrated me.

Doubt I would stay again

My spouse and I stayed here for 3 nights where we treated ourselves to staying in one of the suites.   Though described as a midrange hotel, this is a newer property with a modern style and rooms and common areas in very good condition.   The oceanview suite had a nice patio, the room was very quite.   The pool, hot tub and gym area were all in good condition and we took advantage of them for couple of the days.  Breakfast was the typical Comfort Inn self serve style, but really had the various choices you would want.  Coffee was also available all day.   Excellent parking with large wide spaces, access to the community both front and back of the property, where we felt safe all the time despite there being a small amount of homelessness in the area which so many communities are experiencing.  Also within walking distance are various tour companies, the ferry to Quadra and Cortes Islands, the circular walking path around the community, various good restaurants, cafes and pubs, shops and a liquor store just across and slightly down the street.

If you have a car, it’s a short drive to various grocery, cafe, restaurants and other shops.  For recreation, check out the nearby Elk Falls and the walking paths to experience some beautiful nature hikes while not being overly remote.  There are a couple car parks along the highway.

Lastly, hotel staff were all welcoming and courteous.  All in all, an excellent stay!

Well appointed Comfort Inn right in heart of Campbell River

A very nice Comfort Inn.  Seemed new.  Nice public spaces.  Clean and quiet room.  Good location.  Decent breakfast.  Parking lot was very tight with a full hotel.  Would stay again if in area - and would certainly recommend.  

Great Stay!

We only stayed one night as we were going on an early excursion out of Campbell River and this hotel was very close to the meeting point. We found the room very spacious with lots of natural light and the bathroom was clean and very nice too!  We arrived a little earlier than check-in and our room was available so that was a bonus. We also asked if we could have a late check out as the excursion finished at 12pm and they were happy to accommodate us. Also we had to meet early in the morning so we would miss our included breakfast so we were offered a “take away” breakfast that we could pick up early in the morning. I’m always worried about noise during the night but my fears were unfounded and we had a good night’s sleep with no noisy interruptions from rude guests going to rooms late at night. The whole experience was very nice and we would definitely stay here again. 

Would recommend this hotel!

I have high expectations when it comes to hotel stays and I was not disappointed. Easy to find, easy access to parking and plentiful, pleasant front desk personnel, warm welcoming lobby with amenities like lemon water and a machine that makes coffee drinks and hot chocolate, super clean room, large and spacious, cozy bedding and soft linens, great personal care items like shampoo and conditioner and lotion that smelled great. Super easy access on foot to so many great shops and restaurants.

Loved My Stay. Will be back!

Nice and comfortable.  Our room overlooked the ocean. The sunrises were majestic. The all the staff were super friendly and accommodating.  There was an heated indoor pool, however we didn't stay long enough to enjoy that aspect.  The fireplace was nice and toasty.  The daily morning breakfast was fresh, the usual continental breakfast offerings, waffle mixture in the small cups, variety of breads and danishes, coffee and tea, of course the orange and apple juice in the machine.   Overall satisfaction.

Nice place in the heart of Campbell River for a wedding

We stayed here three nights in September. We had a really nice suite with an extra bedroom, a really big livingroom, a very nice bathroom and a balcony. The view from the balcony was lovely as it was facing the sea and we enjoyed sitting outside in the evening and watching the ferry arrive. Breakfast was included in the room rate and was excellent. The location is really perfect - restaurants and the pier where all the boat trips leave are within easy walking distance. We can highly recommend this hotel.

very good location, nice hotel

The rooms are a good size with everything you need for a comfortable stay. The location is perfect….just a few minutes’ walk to the marina, the ferries or into town for the restaurants and shops. Staff are helpful and the breakfast had a good selection. Would stay here again.

Great location

We stayed at this hotel for two nights on our round trip on Vancouver Island. The rooms are nice and spacious and also very clean. The breakfast could be a bit fancier respectively it would be welcome if less plastic dishes and cutlery would be used. So far so good.

However, I also had a bad experience. I left some clothes at the reception to be washed, including a pair of Levi's jeans. When I then wanted to try on these jeans again after washing, they were so tightly gagged that I could no longer wear them. For this reason, I then wanted to contact the hotel by email, but this proved to be very difficult, as there is no email address on the website. Finally I got an answer from Jasper Broer, the general manager of the hotel. First he apologized for the incident and asked me what I considered a reasonable amount of compensation.
When I answered that I cannot wear the pants now and that such a pair of jeans costs about CAD 220.- to CAD 270.- in my country (Switzerland), he was shocked about the high prices. So I then asked what he or the hotel would be willing to pay as compensation. This is now 4 days ago, since then I have not received an answer.

Conclusion:
Basically good hotel with two/three possibilities for improvement. However, the after-sale service is not recommended. Would consequently seek out another hotel for my next stay.

Average hotel / Poor management

Very comfortable stay in a great location for the Marina which is a short 5-10 minute walk away. We booked a suite which was spotlessly clean and spacious with a lovely balcony overlooking the sea.
Nice buffet breakfast also with a good selection

Comfort Inn & Suites

Main amenities of the hotel

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Paid on the spot

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