Name: Heritage Inn Hotel & Convention Centre Cranbrook
Address: 803 Cranbrook Street North, Cranbrook, Cranbrook, Cranbrook, V1C 3S2, Canada
Rating: 7

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Heating

Express check-out

No elevators

General

Non-smoking rooms

Room service

Family room

Cable TV

Shower/Bathtub

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Vending machine

Packed Lunches

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Parking

Free Parking on Premises

Swimming pool

Spa tub

Beach/pool towels

Pool and beach

Event facilities

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Family/Kid Friendly

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Canadian Rockies International Airport

Heritage Inn Hotel & Convention Centre Cranbrook

Cranbrook

The staff here are exemplary. They were helpful, cheerful and competent.  The hotel is in good shape and the room was clean and comfortable.  The buffet breakfast was hot, varied and delicious.  I would highly recommend this hotel for travellers.

Travellers Rest

A sign at the desk read “back in 5 minutes”. So I went back to my car to wait. Went back inside and there was still nobody there. How does one get a room here? Nevermind, I walked out for the last time and drove down the road and stayed at the Prestige instead. I’m glad there was nobody at the Heritage to serve me because I found a much better hotel.

Nobody at the front desk

We travel on a motorcycle and by the end of the day we're exhausted, hot and cranky.  The sign out front said pool and hot tub so we stopped.  It was half the price of the Best Western down the street so we were skeptical.  The guy at the front desk was super friendly and helpful.  The room and bath were VERY CLEAN.  The hot tub was hot but the jets could use some TLC.  The bed is a beautyrest mattress and felt better than home.  Breakfast was delicious... and I don't usually participate in breakfast.....BUT they had fancy scrambled eggs, tator tots, sausage, and pancakes.  There was cold cereal, hard boiled eggs and yogurt too.  They certainly set the bar high for wherever we end up tonight!!

WOULD STAY HERE AGAIN!!

Stayed here on July 15h 2022. The person at the counter was very rude and didn’t appear to care about the customer. There was a constant stream of people in the parking lot holding signs asking for money and I’m pretty sure there was a guy in a big white van selling good from the back of the van. The amenities were ok but everything else, including the service, was very disappointing. Don’t recommend.

Sub par

On a bus tour from Saskatchewan to Seattle. 2 buses with 80+ people. The staff provided over the top service for our group. All the staff from owners, managers, housekeeping and waitresses were there to make sure our every need was met. A lot of larger hotels could take a page from their book on how to treat their guests. We would fully recommend this hotel over all others in the area.

Best Service EVER!!

Older hotel. Very clean. The staff and owners bent over backwards for us. There wasn’t an elevator, but the staff helped with luggage. 
We will definitely stay there again, because pets are welcome too.

Bus Tour Stop both ways

Checked into this hotel without a reservation.  The smell is old.  We didn’t have a shower curtain so I had to go ask at the desk.  Her reply was, “you’re lucky I have one here in the back room”.  REALLY?
The bed was horrible.  Sat on the edge and rolled back toward the centre.  The lighting in the bathroom is horrible.  Fine for brushing your teeth but if you wear makeup it’s impossible to do that in the bathroom.  
The chair at the small table in the room was so filthy, I wouldn’t even sit on it.
The lounge was closed - staff shortage.  There is a Legion attached to the building, but it was also closed.  
Breakfast was provided from a select menu.  I chose an omelette, which came with raw onions, cheese (almost non existent) and sparse ham.  When I asked for a glass of milk, they didn’t have any.
We will never waste money at this location again.

Not worth it

Our bus tour passed thru Cranbrook on our way to & from Seattle for the Blue Jays ball games. This may not be the newest hotel on the block but the management & staff were fantastic getting bombarded with 2 buses. They flew around collecting our bags & had them to our Rooms pretty much by the time we had our room keys. They had coffee & water 24/7 in the lobby which was nice. 
Breakfasts were hot & delish 😁
The owners came in as well & made sure things were good for us all. the dining staff were working their tails off to make sure we were all fed. 
Above & beyond service & I’ve never had hotel staff come out & shake your hand & Thk you for coming.

Jay’s bus tour

I stayed at the Heritage Inn June 18 and 19, 2022.  The hotel was adequate and clean. Good value for the price I paid. But I want to thank the older lady who was working when I checked in on Saturday evening.  THANK You for your help. I had messed up in making my reservation and she went the “extra mile” to try and remedy the problem for me.  Thank you for you extra effort in customer service!
( I hope your manager reads this and appreciates the effort you put into your work).

Heritage Inn Sam Steele Days

Terrible service, quoted one price 3 x and then was charged double the price after speaking to the front desk I was told that there was no proof of the quote. Parking lot wasn't plowed, we got stuck 4 times, no room service, room was dirty to begin with, no supervisor they had quit the previous week. The staff and stay ruined an already saddened Christmas. BEWARE

Heritage Inn Hotel & Convention Centre Cranbrook

Main amenities of the hotel

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Available rooms

Location

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Paid on the spot

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