Name: Jewel Bay Resort
Address: 2852 Grant Road, Sorrento, Sorrento, Sorrento, V0E 2W0, Canada
Rating: 4

Air conditioning

Smoke-free property

Heating

Express check-in/check-out

Garden

Private check-in/check-out

Outdoor furniture

No elevators

Electric car charging

General

Non-smoking rooms

Rooms

Accessibility features

Accessibility

Free Wi-Fi

Internet

English

French

Languages Spoken

Barbecue grill(s)

Hiking

Picnic area

Fishing

Barbeque

Recreation

Free parking

Parking

Water sport facilities

Private beach

Next to the beach

Pool and beach

Cycling

Snorkelling

Sports

Children's playground

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Jewel Bay Resort

Sorrento

We had a two bedroom cabin for one night, it was clean and the staff was very friendly! The cabins are updated and modern. The kitchen was such a great convenience, the shower works well and they provided clean towels. You just have to bring your own beach towels. Best place to stay with friends!

Cutest cabins right on the water!

Our experience at Jewel Bay was terrible! The manager was difficult, rude and unprofessional.

We had booked a seasonal rv site months ago and put down a deposit to hold our spot. We confirmed with the manager that we could bring our large dog with us. She said she would make an exception for him and we were welcome to bring him.

We arrived with our trailer and set up. The manager came over in the morning with her child and dog to talk to us. Her dog barked non stop and lunged at our dog. Our dog was on a leash. Her dog was not. Our dog did not bark or react at all.

We were setting up our awning a bit later on and our dog barked at it. The sound scares him. He stopped immediately. He was on a leash or a lead the whole time we were at the resort. He was never left unattended.

The manager came back over to tell us we had to leave. She said our dog barked too much and we were not respecting the rules. Our friends stopped by for 5 minutes and their dog stood on the grass. The manager said we were disrespectful by letting the dog stand on the grass. We had no idea other dogs were not allowed because we were never given a list of the rules.

We left right after the manager told us to leave. We will never, ever go back.

Buyer Beware! We will never, ever go back.

Looks like paradise in the pics but far from that. Old cabin with broken stairs, broken patio chairs, spiders everywhere (probably from the open holes everywhere including the beer box used to tie in the air conditioner exhaust.  No smoke detectors, towel racks or rack of any kind, duct tape on the front screen door, no tv, etc.   I can’t believe this place is allowed to be open.  Beach was ok as water was low but not worth the price.  Playground was similar to the one from “Con Air” if you know the movie.  A pic is worth a thousand words and I took plenty.  This is what $275 an night got us.  We did get a discount as there were no locks on the door.  Reminded me of an old hunting cabin in the Bush.  I wasn’t expecting much but this was next level.  Spend your hard earned money elsewhere. 

I was duped!

dilapidated  flop-house cabins’. No blinds bathroom. Expensive for old furniture, stinky stained mattress , Bedding/towels stained! Clientele mostly drunks and druggies. More like ‘flop-house’ Families should avoid!!!! Health  risk Cuz septic system too small for people packed in like sardines, so leaches Up into grassy sitting area where people walk and kids play. . Water quality lake: muddy water,  bay very shallow...not safe swimming.. Manager goes from happy to angry ...She Doesn’t know anything about ‘hospitality or management”!  Loud party's, underage drinking, drugs, disgusting resort! Don’t bother!

Drunks, drugs, crazy  tourists, flea-bag cabins....AVOID!

This was a waste of time, got there to find premium price for a dirty, very old and haggard looking cabin, $200 a night, really!!  Come on.  We didn't even stay, owner did refund us our money no problem.

Run away

Third summer in a row  at jewel bay.  Water is looking fantastic.  And cabins new look are amazing.  Nothing but happy people again this year enjoying the resort and lake.    There's been some complaints but jewel bay. And everyone I read  these people still stayed and enjoyed there time  . It's not a Hilton it's camping at the Shuswap lake in a cabin or your camper  having fun on the beach or boating or camp fire at night.    We love jewel bay and the staff does there very best.   2017 is going to be awesome.   ( no vacancie for negative people  try someplace else   We are here for a great time and summer )

Water is up and can't wait for another excellent summer.  Cabins are looking great

The manager was very accommodating, as the property is currently undergoing a huge renovation and there was some noise during the day. Michelle assured us that the noise level would be finished prior to the upcoming summer season.  The new beach cabins look amazing so far.  We stayed in a two bedroom cabin and the view of the lake was fantastic!  We could sit on our deck and watch the sunset, which was incredible.  We would highly recommend this Resort to families because we were traveling with a baby and Michelle provided a baby swing and playpen for us at no extra charge.

Amazing LAKE Views!

I had to rate a 1 because we didn't actually stay. Our group of 5 arrived for a 2 day stay and the deluxe cabin was pretty run down and not what we were comfortable with. Michelle, the owner was very gracious and allowed us to walk away without charging us. She has a new unit waiting to replace this one so asked us to give them another chance next summer. We'll definately check out this spot next year if we head this way. The location is really nice right on the beach so a new unit will be just what is needed.

Looking forward to what's in store for next summer

When we arrived we found a home that should be and will be torn down due to poor health conditions.  There was a large mound of mouse droppings on the mattress on one bed.  The walls were full of holes that were filled with some sort of mouse repellant.  The floor in another bedroom was not safe to walk on due to some sort of flooding, there was plywood on the floor to  protect you from falling thru.  The windows and doors were held together with black electricians tape.  The living room had a dead mouse and several dead flies.  The smell of black mold was aweful...there were mouse droppings in the fridge.  The outside furniture was in terrible condition, you could not sit on any of the furniture due to breakage and rusty nails.   The Manager of the property was very defensive and told us that the price of the home was reduced due to its poor condition.  We were travelling with children and found it was a serious safety issue for any of us to stay in this home.  She did move us to another cabin which was also held together with black electrician tape.  This resort should be shut down due to safety and health concerns.

Jewel Bay Resort

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