Name: Casey's Bed and Breakfast
Address: 608 Wood Street Whitehorse,Wood Street, Whitehorse, Whitehorse, Whitehorse, Y1A 2G3, Canada
Rating: 8

Smoke-free property

Heating

Garden

Terrace

Outdoor furniture

General

Non-smoking rooms

Room service

Rooms

Laundry

Luggage storage

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Common kitchen

Snack bar

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Free bicycle rental

Library

Barbecue grill(s)

Hiking

Picnic area

Fishing

Sun Deck

Recreation

Parking

Water park

Spa tub

Beach/pool towels

Pool and beach

Cycling

Sports

Skiing

Winter sports

Pets allowed

Pets

Location

At the hotel

Whitehorse Airport

Casey's Bed and Breakfast

Whitehorse

We had an amazing few nights at Casey’s B&B. Everything was perfect! Carol went out of her way to make us comfortable. It’s the perfect location and you can walk to just about anywhere in a few minutes. Thank you Carol, for going above and beyond. Will definitely stay here again!

Best B&B ever!

We thoroughly enjoyed our 6 night stay! The suite is very cosy and comfortable and had everything we needed. Carole was a fabulous host who went out of her way to help us. The location is fabulous! Main street is just a short walk away. We would definitely stay there again and will recommended it to others.

Cute and Cosy!

I am not one to typically write a review, especially a bad one, but I felt it was necessary. I hope our situation does not happen to other guests. 

We were coming in after a long day driving from Tok, AK. We had delays due to -40’ weather, but we still managed to arrive around 9:00pm to Casey’s Bed and Breakfast. We were all tired, hungry and looking forward to our stay at Carol’s place. My husband and I were traveling with another couple and our two dogs. We planned and booked this trip in November. We did quite a bit of research to accommodate all 4 of us, 2 dogs and two large vehicles, one with a trailer. 

Upon arrival, I called Carol since our “keypad entry” on the AirBnB website and app reservation did not have any specific information for getting inside. She answered and said “oh, you’re here already? I’ll come outside.”

Our friends who had the reservation booked under their name went to the front door and were greeted by Carol. I will say they reported she seemed very nice, but were in shock when she told them that she decided it would be “better for her and worked out best” to let another guest stay for 2 weeks and therefore cancelled our reservation. We had ZERO communication about this until we were literally outside her front door. She then started talking more and saying that she had booked 2 hotel rooms at the Best Western Gold Rush Inn for us and they had her credit card. 

We were then pointed in the direction of our hotel. Yes, it was close. But, it was not what we booked or agreed to pay for (we were still charged for the AirBnB booking). The hotel is not one I would recommend or have chosen myself. My biggest complaint is that the hallways smelled of smoke. Other than the obvious health risks to anyone, my husband has asthma and our friend is pregnant, so this was less than ideal. Had this been a reservation I made and had the option to change, I would have demanded a smoke free floor or even changed hotels. At this point, it is now almost 10:00pm so we were all ready to pass out, try to get a decent night of sleep and get up early the next day. 

Our friend has yet to hear anything else from Carol. She submitted a complaint to AirBnB just this morning so I don’t have updates as far as how this will be handled further. 

The fact that this happened and no one was notified of the “more convenient and better option” (for Carol) prior to us arriving is extremely unprofessional and inconsiderate. Had we be given notice, we could have been given a full refund like we should have in the first place and found a hotel of our choosing. 

I would not recommended Casey’s Bed and Breakfast for these reasons.

Disappointing and Unprofessional

Enjoyed the best sleep of our Yukon trip at Casey's B&B.  Cool, dark basement suite--very welcome during warm, bright late-spring weather!  Suite was like a mini-apartment with full kitchen, living room, and two bedrooms.  Fridge stocked with breakfast fixings (bacon, eggs, and bread, butter, and jam for toast) and abundant coffee and tea supplies.  Cookies and fruit available, too.  TV and phone in living room, and many books of local interest.  In-suite laundry facilities (for small charge.)  Hostess Carol was attentive but not intrusive.  Hot tub in private area of back yard.  Easy walking distance to most attractions in Whitehorse.  Not upscale but very comfortable.

Homey and comfortable

Stayed here for one night on a road trip with a girlfriend and her dog.  The room was clean and had everything we needed complete with fixings for breakfast the next day.  The best part was the hot tub in the backyard oasis.  The host Carol was flexible and accommodating.  We enjoyed our stay!

Cute place with charm

Great location right downtown. The place is extremely clean and has everything you need. We enjoyed the vast choice of things to eat for breakfast. It is all in the kitchen and you choice, make and eat whatever you like.

Comfortable Place to Stay

We had planned to stay at this B and B for several weeks during the winter, but that didn't happen. Arriving here on a cold, late October night after a tiring late flight from BC, we were not pleased with how things went, right from the get-go.

To begin with, the host Carol seemed to dislike my husband immediately. She was rude to him, calling him the wrong name and barely acknowledging his presence. Very strange as my husband is a kind, gentle man with excellent manners. From that point, things went from bad to worse.

We were booked into a suite in the lower level of the house, where the owner also lives. We were travelling with our housecat and had asked to have the suite cat-proofed (at least a bit) to avoid having to check the potential cat hazards at 1 in the morning. But the knicknacks, fake flowers, cords dangling on blinds, etc...were there to deal with.

 At this point, I was just exhausted but I wanted to insure our cat's safety so spent the first hour putting away things that shouldn't have been left out to begin with. The owner has a real penchant for all kinds of knicknacks and kitschy items. Rather unusual in a b and b nowadays and definitely not appreciated when I explained the safety of our cat being a priority in numerous emails before arriving.

Next, the heat, or should I say, lack of it. We have a travel clock/thermometer and at one point during the night I checked it and it was at 62 F!!!! That was on a quick run to the bathroom, leaving the covers of the bed reluctantly to go to the bathroom. No heat from upstairs seemed to be on all!!! Again, not appreciated or expected. Obviously, the space heater/fireplace option was not workable for overnight heat so we hunkered down under the covers and brought our cat in with us, so he wouldn't get too cold either.

The windows had screens on backwards and there was no fan in the bathroom so when fresh air was wanted, it meant having to take out a screen to open them. Again, very strange and not expected. 

The owner had a couple of dogs that barked at the smallest noise and I do mean BARK!! On and on and on...even when just going up the stairs to the outside. I felt for these dogs, I love most pets but these seemed to have serious behaviour issues. I can understand a dog barking a bit, when someone goes by but this was  not what happened here. I was actually scared of the dogs, they growled and as stated previously barked on and on. For such little animals, it was surprising and rather disturbing too. 

After the first cold, uncomfortable night, we had already had enough. I had to scramble to find other accommodations that ended up costing us more and all the hassle of having to pack up and move. But we did it as we didn't feel at all comfortable at this location and certainly wouldn't have wanted to leave our cat unattended there for any long period, when we would be out.

 I requested a refund or at least partial refund for all the disappointment and inconvenience but none was forthcoming. We ended up staying at one of the local hotels that was fine but we certainly didn't need the hassle and wasted time and money that staying at this b and b cost us. 

Definitely not recommended.

A Bad Experience in Whitehorse

The right accommodation for a stay in Whitehorse. A clean room with a full fridge for a self-made good and rich breakfast. A nice, friendly and very helpful hostess with a smile and good tips for the day. Highly recommended.

Casey's Bed and Breakfast

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