Name: Starway Tuanjiehu
Address: 10 Beitoutiao Chaoyang District,Beitoutiao, Beijing, Beijing, Beijing, 100025, China
Rating: 7

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Starway Tuanjiehu

Beijing

This hotel was not good and really money oriented I wait my taxi driver around 30 minutes and I lost my deposit with the reason late check out and not condemn to front desk , really bad hotel and every travellers need to know about this chase and be carefull with this hotel and you need reconfirm all otherwise they will not give you back you 100yuan

Lost deposit of 30 minutes late check out

At the very start of my holiday in Beijing for August 2012 I went hunting for a hotel. I went to Starway Tuanjiehu Hotel to ask for a viewing of a guest bedroom and to enquire about booking a room for my holiday but there was an electricity cut for at least a whole section of the Starway Tuanjiehu Hotel so staff at reception said that it was not possible for me to view a guest bedroom (no corridor lights, no bedroom lights!!!) as the way that the hotel obtained its electricity- it was… all tied up with the local enterprises/ buildings of that street and workmen had been refurbishing/ constructing something in a very nearby building (it might have been the kindergarten) but accidentally damaged some kind of an electricity cable in the process - that resulted in the power cut. The reception staff told me that the power cut would probably carry on for the rest of that day and could not tell me when electricity was going to be available again. 
The hotel staff did not particularly seem to enjoy working there in their/ her not very happy mode of speaking about the hotel… so I expect the hotel staff to care about providing service to its guests less than some other hotels in town that cost the same kind of money. 
And – my god – this hotel, Starway Tuanjiehu Hotel, was a right nightmare to get to in a taxi, even though I’m totally fluent in Mandarin Chinese and I even gave the taxi driver the full Chinese address of the hotel as well as this hotel’s complete Chinese name. I was not in a hurry that day and did not give the taxi driver a hard time, but he drove to that area first then he kept on getting out of the taxi to ask the people of that local area about where the Starway Tuanjiehu Hotel was 4 – 5 times! And it was very unusual for a taxi passenger in Beijing to be so relaxed about that taxi driver doing that, as most Beijing taxi passengers would have been yelling and screaming at that taxi driver saying what’s wrong with you being so pathetic blah blah… well… … I am not from Beijing, that’s the thing!
The taxi driver had to drop me off at the point of entry of some kind of a local area and I had to walk on 2 long streets before I stepped upon the entrance of the Starway Tuanjiehu Hotel. Vehicles such as cars were banned from going straight to the door of that hotel, I was told, at most they could get to that entry point 2 long streets away from the hotel. And on the street that the hotel was on, I definitely did not see any cars, mini-vans or suchlike. This was surprising to me, I don’t get it, how about hotel guests with multiple bags for their trips, especially – any heavy items?!??? How can a hotel be situated at a spot that does not allow vehicles except things such as bicycles?! That is so strange, but that was what I got told.
If you stay at the Starway Tuanjiehu Hotel I just have no idea how you are going to get back as a hotel guest at the end of a day of sightseeing/ travelling around town/ your business conferences, considering that it’s such an absolute nightmare for a Beijing taxi driver to eventually find the hotel (not really 'found', it’s not like he drove me to the door, he basically dropped me off elsewhere and pointed fingers at where I should walk to!)

Electricity Was Not Available

We booked 2 rooms in this hotel mainly because of the location being central and near a metro station and the price being very good. Getting there with taxi was quite hard, although I showed the taxi driver the name of the hotel in Chinese and the location on the map he managed to get lost, then he called to the hotel to get direction. The hotel is located in a residential street so most of the taxi drivers wouldn't find it.
The 2 rooms we got wasn't in the same level. One of them was much better than the other so there is a chance you'll get either. Both rooms were nice and clean but a bit small. The main different was in the shower room.
The help desk didn't understand English like other places in China and had an internet computer there (no wifi in the hotel).
Our main problem with the hotel was in regard to their so called offer for airport shuttle. When we checked in they told us that there is an airport shuttle we can book but when we came the next day to book it they say that there is no airport shuttle and they can't even book us a taxi (we planned to leave at 4:30 am so we wanted to make sure we'll have a taxi). After a long discussion with the help desk (using google translate) they still didn't help us by booking a taxi just saying that we should go to the main road and catch a taxi there. It was 600 meters in the rain with 2 children and luggage to get there so keep it in mind if you choose this hotel. Other than that it's good value for your money.

Good location by the metro, nice veighborhood

Correct prices, even more interesting if booked in advance on the internet. Hotel not too badly located, a little out of the way in a quiet street, not far from a metro station. Taxis that frequently pass around the corner. Quiet outside, but unfortunately noisy inside! Insulation is zero, if you fall on a noisy neighbor, it's dead... And the Chinese are quite noisy! It's pile or face... Rooms right next to the reception to avoid absolutely, because continuous passage in the hall and the noise of reception printers... Small discharge possible, but 9 o'clock reception through very few corners, all personal bathrooms... so before the evacuation of the floors is always done, even in bad condition, the bathroom is sometimes in poor condition...

Nice but noisy inside

I got the hotel through an acquaintance. The front desk service was so good. Even though they can't speak English, they tried to communicate with me through google translate. That was so sweet. The room is clean but needs major maintenance. The bed is not comfortable. The toilet need to be fixed, cause it is old. The side lamp doesn't work. Anyways, it is not recommended for business travelers.

Average service

Pro: Location - near the Tuanjiehu MRT station, about 5 minutes walk. The Sanlitun bar area is about 15-20 minutes walk. You can also take buses to the center./ Free Internet/teabag, kettle, TV, disposable pantyhose/ Very clean and comfortable/ Larger rooms and reception (as in American hotels) Contra: One of the girls at the reception was not very friendly. Checking took a while. You make a passport. / On the first one it is very difficult to find.

Clean and comfortable

Pro: Location - Close to MRT Tuanjiehu station. about 5 min. walk.  To Sanlitun bar area about 15 min. -20 min walk. You can take buses also to center area./ Free internet / Tea bags, electric kettle, TV, desposable slippers/ Very clean and comfortable / Bigger room and desk (like US hotels)

Con: One of the receptionist girls was not very friendly.  The check in process took a while.. They make a copy of your passport. / The location very hard to find at first.  From the subway station, you take an exit at SE corner, then go straight a little bit (100m?)  take the first gate on your right. It is an enterance to the condo (or apt) complex but just go straight about 200m-300m(?) and you see the hotel on your left.  Its very close.

Note: They ask a key deposit of 100 yuan.  They will not clean your room unless you put the clean request tag on a doornob.

Starway Tuanjiehu

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