Name: Florblanca
Address: 4 kms north Frank's place, Manzanillo, Manzanillo, Manzanillo, 131-5361, Costa Rica
Rating: 9

Air conditioning

Smoke-free property

Ticket assistance

Garden

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Minibar

Shower

Rooms

Accessibility features

Accessibility

Concierge services

Telephone

Services and amenities

Restaurant

Poolside bar

Meals

Free Wi-Fi

Free internet

In-room internet

Internet

Tour assistance

Tourist services

Sun Deck

Recreation

Parking

Swimming pool

Outdoor pool

Beach facilities

Pool facilities

Pool and beach

Event facilities

Business

Beauty and wellness

Location

At the resort

Room amenities

Tambor Airport

Chacarita Airport

Florblanca

Manzanillo

Absolutely the most amazing and wonderful place Missy & I have ever traipsed to!!  From out initial arrival greeting - thanks 'Efra the Great' - complete with warm towel to sooth faces  & rinse hands, plus a cool coconut with a straw in it to drink right from it, to two wonderful ladies who ended up serving us most of our meals there - "Angel Emily" and ''Sarah Princesse'' as we grew to call them - to the 100% coolest and best villa ever! - thanks Mr. Rusty Sir!!!!!!!

A most awsome place!!!

We have now stayed in three separate villas at florblanca and they were all perfect for us, but the real reason to stay here is the staff. The people who work at Florblanca are just special. From the reservations manager who coordinated our rooms and so many other details (car rentals, atv rentals…) to the concierges to the servers, everyone we encountered was pleasant and helpful. The resort is located ON the beach, which is absolutely where you want to stay in Santa Teresa. There are lots of beautiful, expensive Airbnbs in the hills-we stayed in one our second week, but I HIGHLY recommend staying on the beach, especially if you surf. It’s just better. Look no further if you want a comfortable air conditioned room with wifi in Santa Teresa.

Perfection

Solid, not spectacular, overall. Charging 5-star price ($750/nt) for 3/4 star, dated room. Exterior living room and bathroom — open to nature without AC — means you stay in the cooled bedroom and that raccoons come nightly to check your mini-fridge. Christmas dinner at Nectar was a highlight. Staff was very pleasant and responsive.

Solid . . . but not worth $750-$1000/nt

We spent a few weeks in Santa Teresa and had to change hotels 3 times so got a good feel for what would be considered the high end hotel market. Flor Blanca was beyond disappointing and so incredibly overpriced. 
The rooms are a cool concept and having the outdoor living space was nice. The bathroom being outside seems appealing for the setting but not when you have to go in the middle of the night and there are bugs, bats and possibly raccoons everywhere, it is slightly terrifying. 
The linens are cheap and they only provide 2 pillows per room which are not comfortable. The concierge service is not visible and they are so incredibly slow to respond. We ended up booking 95% of our dinners, trips, etc on our own because of their delays which is not what you are paying for at this price point. 
The restaurant is fair. As a gluten free, pescatarian I had 1-2 choices on the menu. Items they had listed as gluten free were not available. On Valentine’s Day, they did not even have a catch of the day or other seafood alternatives. They did not share this until we had sat down and then were left scrambling to find somewhere to eat. In a town where seafood is plentiful and the primary item on menus this is unheard of.  Our friends, who were staying off site, arrived before we did for dinner and the server questioned our reservation, was rude and unwelcoming and made them sit and wait for our arrival before seating us in a completely empty restaurant. We know why it was empty! 
Guests are also not welcome to join you at the pool or the beach, even when no one is there and if they have lunch or dinner, since they are not staying at the hotel. They are so rude about this policy and will remind you via text if they see anyone on site. This was quite the opposite of other high end hotels we stayed at in Santa Teresa which were so welcoming. 
Parking is a nightmare. It’s so incredibly tight and overfilled, often leading you to park on the street- especially when outsiders come for yoga. Stefanos’ yoga class is the only thing worth visiting this hotel for. 
We could not get out of here fast enough. This hotel is grossly overpriced and the staff is rude which is the most disappointing part in a land of incredible, hospitable people. Save your money!

Grossly overpriced and terrible service

This is a complaint about KENDALL and is being reported to the MINISTRY OF HEALTH and the health inspector here in Costa Rica. Kendall who is the bartender who works all day always has his FACE MASK loosely hanging under his nose and does not comply with the COVID regulations!

This morning, after the yoga class, at least 20 people gathered in front of Kendall's station at the restaurant and he did not do his 'DUTY of asking them to wear a mask. We have been going to Florblanca DAILY and not once has Kendall asked us to wear a mask while walking in, or talking to him at the bartender station. ISNT HE VIOLATING THE LAWS OF MEDICAL SAFETY BY NOT 'doing his job' properly?

We used to go here DAILY for breakfast, lunch and sometimes even dinner. Today, FOR THE FIRST TIME, we were not feeling well and were feeling light-headed so went to sit on the swing for just 5 minutes. 

Kendall came to us and said it was against the rule and that only high-paying-hotel guests can use the swing. We told Kendall that we would leave in 15 minutes and he shook his head (meaning NO) in a direspectful way and walked away rudely!

I had even told Kendall that my husband was feeling light headed and asked for honey to 'give him an immune boost', and Kendall knows us very well - we go there almost daily! We felt sitting in nature on the swing would make my husband feel better so we ordered 2 fruit juices and went to the swing. 

When Kendall rudely walked away, we immediately left the swing and went to pay for our juices and found Kendall complaining to all the kitchen staff about us. Is this how you treat your REGULAR DAILY CUSTOMERS who are so good to you for sitting on the swing for 2 minutes when they are feeling sick or feeling light headed?

Kendall - you said YOU HAVE TO DO YOUR JOB. Then why is your mask hanging under your nose all day? You are supposed to COVER YOUR NOSE with the mask. 

Kendall - Why do you wear SLIPPERS/ FLIP FLOPS when you serve us at the restaurant? 

Kendall - How come you FORGET to charge us for a smoothie sometimes? Do you do it purposely so that we tip you more? Is that you doing your job? 

Today you complained about us to all the kitchen staff? We thought you were a friend, but you are just a ROBOT with no heart and no brains! We were going to give you $100 for your beautiful little girl on our last day here (which is in 5 days), but your behavior has really hurt us. We told you it was the first time we were ever sitting on the swing in our 1 month here, and that we would leave in 15 minutes - did we not? 

And LOUISE - you kept rudely saying to us that 'you have to follow rules in our hotel' - is that how you follow rules by ALLOWING PEOPLE TO GATHER at the restaurant all hugging and kissing and talking after yoga without masks? How come you have NEVER asked us to wear a mask while entering the restaurant, or going to the washroom? You serve us every day with Kendall, and why are you NOT DOING YOUR JOB THEN?

Both your names have been reported to the Ministry of Health. 

Never coming back to Florblanca. All the best. You have left a very deep hurt in our hearts; we honestly thought you were our friends. 

Allison and Judy - you guys are amazing, you always follow rules and are so sweet to us, so respectful, so polite, always checking on us, excellent customer service. Allison - thanks for everything, sending you our love and best wishes.

Judy - thank you my friend for recommending such nice dishes such as the grilled mahi mahi with veggies. You are amazing. We won't see you again after Kendall's very rude behavior to us, but we send you our love and best wishes.

Horrible Staff, Horrible Service throughout this Property!

Horrible Spa experience. Went there 2 days ago and walked out within 5 minutes of the massage starting. It is now Monday Feb 8th and the Manager has not even contacted us despite being notified of this incident. Their Masseuses are not confident and lack in technique and training. Staff are rude and have ZERO customer service skills.

Horrible service at restaurant. Double standards by staff - they follow rules for somethings and do not follow rules for other things.

HORRIBLE SERVICE, management does not care whatsoever

While spending a month in Costa Rica ( Pinilla ) we decided to venture down to Santa Teresa for four days. Clay @walkonwateradventures recommended we stay here and thank goodness we listened. We arrived the day they opened after being shut down due to Covid. We were greeting immediately when we pulled into the parking. The staff was very safe and cautious but also so gracious. We checked in and were taken to our villa. AMAZING is all I can say. The pictures we saw online were beautiful however being in the villa was 100x better. The entire staff was truly amazing. We dined in at the resort numerous times from breakfast , lunch , sushi, dinner. I will say our meals each time were amazing.  The beaches were so beautiful along with the sunsets. I was able to get in a private Pilates class which was awesome. The instructor truly knew what she was doing and really made me sore :)  The nature surrounding us was incredible. I would highly recommend if you travel to Santa Teresa that you stay at FlorBlanca. 

Breathtaking!

We paid upfront for a vacation that was supposed to happen June 2020-I called to cancel well outside of the 60 day requirement for full refund-we booked the whole trip on credit card that was charged instantly but apparently they are not able to instantly refund-it has been over two months of excuses and we have not seen a dime-so disappointing

BEWARE!

This is my happy place. We had the best experience at Florblanca. The staff is extremely friendly and professional. They went above and beyond in every facet of our stay. Adrian, Allison, and Oscar were especially wonderful. Our open-air villa was beautifully appointed and the air conditioned bedroom was perfect for sleeping. The food was seriously the best. Healthy and delicious options for breakfast, lunch and dinner. We didn’t want to leave. The beach is clean with spectacular sunset views. Serenity and bliss live here. 

Beyond my dreams 

It's an incredibly beautiful hotel. I think it's a five-star hotel. It's built into nature. The interior is very beautiful. We had a small villa with an open shower - beautiful. Yoga class was extremely good. Food - all made by myself. The best meal in a hotel I can remember. It's incredible. If I had a hotel, I'd let the chef fly in. Massage: an old woman massage me and Regina too. We've never been massaged like this. She had magic hands. Yoga: even the yoga teacher was a class for herself. Spa: Japanese design - super beautiful every night they prepared water with cucumbers through the dishes. Everything is made on eco and filled.

Florblanca

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