Name: Château du Grand Jardin
Address: 1 Chemin de l'Amiral de Villeneuve, 04210 Valensole, France, Valensole, Valensole, Valensole, 04210, France
Rating: 8

Family room

Rooms

Free Wi-Fi

Internet

Free parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Les Jardins du Clos de Villeneuve

Paul Cezanne's Studio

Eglise de la Madeleine

Place des Precheurs

Saint-Sauveur Cathedral

Place d'Hotel de Ville

Place des Quatre-Dauphins

Les Allees Provencales

Grand Theater of Provence

Pavillon Noir

Paul Cezanne University

Vasarely Foundation

Château du Grand Jardin

Valensole

TRAVELERS BEWARE: I booked a room at the Chateau Du Garden in Valensole, France through Booking.com on May 19th 2022, paying upfront almost $764 or $725.47 euros for three nights for my two cousins (F19, F26) and my little sister (F, 12). I messaged Jacques to inquire if it would be possible to accommodate a fourth person into our stay. Jacques, the owner and manager, responded the next day agreeing to the request and assuring me that all would be taken care of. 

Upon arrival, Jacques showed us the room, where the twin bed seemed smaller than the photos he had posted online. When I told him there were four people total as we agreed upon, he raised his voice and started angrily stating that our request, that I had inquired about months ago before arriving in France “was not possible.” He said that we would need an extra bed and that we would have to pay an extra $150 euros for the accommodation and breakfast for an extra person, though there was nothing of the sort stated when I made the request and he agreed to the accommodation. 

I started crying because it had been an incredibly long day of traveling, late at night, and I had made these requests months ago, where he stated everything would be “all in order.” He continued to tell me that it was my fault and that he never agreed to this, even after I showed him the messages between us. 

I have concluded that he does not know English very well, or he either forgot he agreed to this accommodation request or wanted to make more money from the situation. Regardless, as an owner and manager he should not have treated us this way. If it was handled differently, I would have stayed and figured out a plan with him, however, I was being yelled at with hungry kids in the car at 9:30PM at night without a place to sleep for all four of us, I was left no choice but to book another accommodation.

 As four young women ALONE in a foreign country where we did not speak the language, this behavior and lack of care from him was particularly disturbing. I did not want to stay in that house with that man, nor did I want my young girls staying there given his outburst. 

I booked another place that night after we got out of the Chateau, but I was exceptionally rattled, scared, and felt belittled afterwards even when he called Booking.com to say he would give us everything we had agreed upon months prior without additional costs. 

I have never been treated like this in my life, I hope no other woman stays in the Chateau with that man, who has no business being a host or manager of any kind given his temperament and treatment of paying guests. 

I am expecting a full refund ($764), for we did not stay more than an hour at his place given his unstable and frightening behavior.

Travelers Beware! NOT WORTH IT! AGGRESSIVE HOST

We had spent two beautiful nights outdoors in a quiet place, spacious and very comfortable rooms, hospitable and warm hotels, exceptional setting, ideal geographical location to visit the surroundings.

Site exceptional in its refinement and payment

We went there for a snack since the place also claims to be a tea room. And it was unfortunate, the card offers a homemade hot chocolate that is nothing more than a nesquick milk! The cake I picked was a pear cake with mold traces! Despite all this the owner of the place will argue that it was fresh in the morning and the traces (green and white mold characteristic) were sugar...! I will also not extend to the reception made by the owner of the place that we would just get stuck (a more vulgar would be more appropriate) by coming to a snack with our daughter.

It's a shame.

We stayed for two nights in the elegantly furnished and tastefully decorated suite Eugénie. It comprises a night room with a beautiful balcony bed and vintage curtains, and a very warm small living room, as well as a bathroom. The room, very clean, is bright and oriented towards a very beautiful French garden. A quiet and peaceful environment, ideal for a complete displacement. The rooms have been welcoming and very arranged as far as our arrival and departure times are concerned. The small lunch is of high quality, offering many sweet home products. An ideal location to explore the village and the region without a doubt. We will return to the hotel!

What an amazing establishment!

Welcome. We're in another dimension. A castle decorated with paintings, chandeliers, balconies, etc. The garden is very nice. The room is very large and comfortable. The bed is very clean. The water room in the tower with all the comforts. A very large lunch with homemade pastries. It's a pity that the parking lot is a little small. It's hard to get out if other cars have arrived afterwards. I recommend if you want to see something other than an anonymous hotel.

Very good address

We were delighted to spend two nights at the castle. The place is simply magnificent, quiet, decorated with contemporary furniture and trinkets. This historic monument has been tastefully renovated and has allowed to preserve the soul of the place. The patrons are very friendly, we absolutely do not regret our choice. Breakfast is sufficient, served in a very pleasantly decorated room and in a chatelier atmosphere, regarding our room, we had reserved the Eugenia suite with the typical decor closely linked to the history of these walks. Beautiful address that we warmly recommend, and little eye-catching from the people's side, we do not want to return to the castle if we were to return to our mansion.

Very, very nice address, landscaped and refined place ideal for a stopover to visit the surroundings

Chateau du Grand Jardin is a charming property painstakingly restored by the lovely owners, Mr & Mrs Glory.  We had a very large suite on the third floor (Suite Louise) which had a lsizeable terrace overlooking the village of Valensole - we felt immersed in authentic 17th century charm.  The public rooms have tremendous style and class - the breakfast room in particular is a rustic delight - stone walls, original paintings and antique furnishings, Christofle cutlery and classical music playing in the background - a great way to start a day touring the lavender fields.  Breakfast is light - French style with pastries, fruits and coffee but is more than sufficient.  The Chateau is very well located - less than 5 minutes walk to the town of Valensole for dinner/lunch and extremely well situated  for touring the lavender fields.  It also has very secure parking. Apparently they have live classical music from time to time - we missed that opportunity but it would be a great thing to do if you can make it.  Would definitely visit again.

Wonderful immersion in Provence in a charming chateau

The owner, besides being unpleasant, is dishonest. They asked us to pay for the room as soon as we arrived (3 nights) and in cash! Including for the stay fee.

Nice location and nice establishment but unfortunate reception

Awful!
The place first of all from the outside doesn’t look at nice as in the pictures. The back of the building is wore down and looks like an old factory. But the worst experience was the host. I have never experienced such a stressful welcome by an extremely rude man who was apparently irritated because we showed up before the 16:30 check in time. First time ever I had this awful experience! We did not want to stay as we were feeling so badly treated by this person. I do not recommend at all to book this place. Besides Valensole is not the prettiest town in this beautiful Provence. But it is right in the middle of the lavender fields...

Extremely rude hosts and place not as advertised

We stayed in this magical place full of history. We stayed here several years ago and it was with great pleasure that we were able to return this year. The castle is beautiful, the room is perfect, decorated in accordance with the building, absolute calm. The warm welcome always from Madame and Monsieur the owners of this jewel. This accommodation allows you to enjoy the village without the need for the car. After a day where we were able to get drunk with lavender, sage and ice cream we were able to relax in the garden. Really a nice time.

Château du Grand Jardin

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment