Name: Casa Lahar
Address: costera sur 45 bacalar, Q.R., Mexico, Bacalar, Bacalar, Bacalar, 77930, Mexico
Rating: 8

Smoke-free property

Garden

Terrace

General

Non-smoking rooms

Family room

Shower

Rooms

Common kitchen

Restaurant

Packed Lunches

Meals

Internet access

Internet

Spanish

English

Languages Spoken

Bike rental

Recreation

Parking

Water park

Private beach

Next to the beach

Pool and beach

Snorkelling

Sports

Family/Kid Friendly

Kids

Location

At the hotel

Room amenities

Chetumal Airport

Sarteneja Airport

Casa Lahar

Bacalar

It was rude, rather non-existent, customer service by the foreign girl (apparently Spanish) who had no experience in hotel/customer service. Since we arrived, she showed no interest, it seemed that she had bothered with our presence. She asked her questions and answered me something else, interrupted me, did not let me talk. It was rude, she told us: estos are the prices and if you like them, but booking on the other side. How do you say that to a customer?! If you notice that she has no experience in hotel/customer service and got a passport job while she is illegal in the country. We decided that the owner's mistake was to leave her business in her hands. We decided that the hostel is in very good condition and, however, her prices are worth the competition.

Please note, precarious installations.

Hostel by the lagoon. 45 minutes walk from the center of Bacalar. If you can, try to deal with the young man from the reception who is discreet and very professional. Which is not the case with the Spanish woman who is completely out of bookings, she keeps asking you at any time of the day if someone has arrived, if such a departure, how many people are left in the room.... and who allows herself to openly criticize customers who don't speak Spanish with the housekeeper who, she doesn't even bother to be hypocritical and openly, openly, dismissive of you!! This must have been the most restful place of my trip, I finally cut it short. It will remain open to the only bad memory of my trip to Mexico.

On the edge of the lagoon but far from the centre

The staff is very friendly and attentive to any concerns, direct access to the beautiful lagoon is undoubtedly the best option for staying in the beautiful village of Bacalar, do not forget to order a massage directly to your room which will help you to continue 100% of your journey.

An excellent place to order a massage in your room.

This place is practically not a hostel anymore. The room was miserable, and most of the services they list were unavailable. My understanding is that the place has financially suffered from Covid-19 and undergone major administrative changes. They now use the room next to the gate/by the street as the reception area, which is also the place where the volunteers/staff are housed and the sheets/towels are stored. This is also the room where hostel customers are housed. So, anyone who comes to check in or ask for something pops into this small and heavily congested room and looks for someone to answer them, if they can find someone. I had a 3-day booking and arrived late (3: 00 am) due to the strange hours of the ADO bus (the only one running on my route). I had emailed them in advance about this late check-in and been told to knock on the window to get them check me in. One of the volunteers checked me in after confirming my reservation on his phone, and I paid him for my stay in cash, as requested. The room did not have an AC, only fans, some of which were broken. I only slept a few hours that day and had to sleep in one of the hammocks outside for the rest 2 days because the room was unbearably too hot. The bathroom was dirty and stank, and the room always smelled like the bathroom. I just used the toilet in the bathroom and used the showers outside. Sİnce there was no centralized reception/check-in system, each time one of the volunteers saw me the first time, I had to explain them who and when checked me in, as if I was some outsider trying to justify my presence. There is no centralized record-keeping or cross-communication among the staff. My booking also included breakfast,but the volunteer who checked me in told me there would be no breakfast. I let it go and went for the kitchen to prepare something for breakfast myself, but I was literally blocked by this woman the moment I stepped into the living space/kitchen area in the adjacent place. She said the place was unavailable because a group of people reserved it as a whole and they had just finished cleaning. I asked whether there was another kitchen I could use and she said "there is a toaster upstairs," which didn't even make sense since she wasn't letting me go inside anyway. I again let it go and walked all the way to the downtown to eat. I spent most of my days enjoying the lagoon and sightseeing etc. and used the garden area when I was in the hostel, including sleeping in the hammock during the night time. I briefly used the kayak equipment in the garden, making up for the lack of breakfast. On my last day, I packed my belongings and placed them by the wall in the room and went for a swim. After I came back, I had a shower in one of the showers in the garden and passed time in the garden area until it was time for my departure bus, which was scheduled for 6:15 pm. Just before leaving, I went into the living space/kitchen area to charge my phone and eat some snacks I had. The previous group had already left, and I assumed the people around were other hostel customers using one of the rooms upstairs. I saw that the hostel rules were listed on the counters in the kitchen and living room and read them very carefully. They clearly listed the living room, kitchen, and the balcony upstairs as the common areas and went ahead with mentioning the rules of using them. I just went to the balcony briefly to look at the view and take  a photo before I left the hostel. Unlike our room, the entire place was impecabbly clean and neat. I was just about to leave for my bus, trying to take home positive feelings and ignoring all the inconvenience when one of the volunteers and the same woman who had blocked me the other day came to me to scold that I was not supposed to go in there because it was rented as a house to another group (Spanish-speaking), who apparently asked the woman who the hell I was and what I was doing there. While I was trying to be positive and let go all the nuances, these people were just seeing me as a pest!!! I was quite embarassed to think that the group who rented the entire place thought I was an outsider while I thought I was just using the common areas, as I am entitled to since this is supposedly a hostel, and the living room/kitchen/balcony area were supposed to be common areas, which was clearly identified in the hostel rules listed. I had to tell the woman and the volunteer by her about all the inconveniences they have made me go through in the past three days, including no breakfast, miserable room conditions, sleeping in the hammock at nights, showering in the garden and now being treated like a pest because they suddenly decide to rent the entire place as a whole and throw hostel customers to that miserable room/hostel storage area/reception/staff-housing place by the road, with no keys or lockers. Suddenly I was shamed for being a negative person and yelled at for going into other customers' area when I thought I was just using the common areas. She kept saying that the check out is at 12:30. What is to check out? There was no key to hand back, I did not even sleep in the room for the last 2 days, and I had already packed my belongings. I just did not put my baggage outside the room because it is by the road and any bypassers can take it away. In other words, I did check out the room. Isn't it normal to pass time in common areas until your departure? Checking out does not mean leaving the premises. You can spend time in a hotel lobby, restaurant, bar whatever. She obviously remembers the check-out time but how about the breakfast that was supposedly included in the price? How about the common places that a hostel is supposed to have? She says the price was just for the bed. That is not what is listed at Hostels.com, and a hostel is never "just a bed." If you decide to run the place differently than before, then why are you accepting hostel customers through Hostels.com and listing services that are not available anymore? They simply trap you, eagerly take your money, do not stand by their promises, and treat you like a pest, and when you finally complain, they shame you for being negative. Avoid this place; it is only a ghost of a hostel. After this bad experience, I started to make each of my bookings during the rest of my trip for only one night and extended daily if I liked the place.

Ghost of a hostel

We recommended the hostel, we stayed in the private rooms good room and most importantly the service of all very friendly, at night they had live music and asadito, excellent! price ratio quality 100% recommended.

Very good environment.

Loved everything here. The energy of this place & the sunrise just in front of Casa Lahar! The location is perfect, away from the city centre yet walking distance nearby. The beautifull & magical lagoon just in front. Friendly staff that spoke good english and always ready when needed. Thank you Dani, Legna and everyone else for this great experience. Definitely coming back to this place when I'm in Bacalar. And love to recommend Casa Lahar.

The Beauty of a Magical stay in Bacalar

So I stayed with my family at casa lahar I reserved an individual cabin for 4. We arrived and they allowed us to check in before 3 because the room was ready Wich made it easier for us because we were only there for one night. So we got to do the tour they offer you around the lagoon. Later we went into town to catch some dinner then the next day we had a continental breakfast included with our reservation in the hostel. Everything was nice and clean and most important we had our own bathroom, although the cabin didn't have air conditioning there was a fan for everybed so we were okay. I do recommend casa lahar it's a very chill experience and you have the lagoon a few steps away.

Nice experience

The place has direct access to the lagoon and a spectacular view is very quiet very clean and very accessible the personal very attentive and friendly. 😍

Hermosa Laguna Bacalar is located in Bacalar.

I would definitely recommend checking this place out! I had a very nice ambiance to it. There are private rooms available with a shared bathroom (bathroom was very clean) the option to tent also. Amir is the tour guide for that casa....amazing personality and great energy! I will be back...and I’ll remember to bring the keys with me this time! Hahaha much love 

Bacalar 

Completely pet friendly, if what you want is to relax and forget about everything, I recommend it if you come with your pet, if you want to have fun the 2 Me stayed in the one room near the lake,10 in cleaning and service Breakfast at a super price, for everything you give and what to say about the guys who welcome you to the lobby.

Casa Lahar

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