Name: Hotel Marina Puerto Dorado
Address: Av. Lazaro Cardenas # 101, Manzanillo, Manzanillo, Manzanillo, 28218, Mexico
Rating: 5

24-hour reception

Smoking areas

Currency exchange

General

Room service

Rooms

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Services and amenities

Restaurant

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Hiking

Sun Deck

Recreation

Free parking

Parking nearby

Parking

Pool facilities

Pool and beach

Event facilities

Business

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Manzanillo Airport

Hotel Marina Puerto Dorado

Manzanillo

The rooms are old but cleanliness was maintained properly. The food they serve is very pleasant. With the all-in package, surely you will enjoy the food they serve and the drinks at the bar. You will also enjoy the beachside which is literally just in front of the accomodations.

Week stay

He visited this hotel several times with my family, because it is at the foot of the beach, food and drinks are included, and Manzanillo is relatively close to where I live. This time, we decided to spend the weekend at this hotel, but unfortunately we had a terrible experience. Everything was going well, the attention of most of the staff is friendly and accessible. But before having the dinner of the year, one of my companions noticed that money had been stolen from his wallet. The only person from the family who entered the room was the maid of honor, so she made a report on the incident, but due to the preparations of the dinner of the year, the matter was not taken into account.

Poor experience.

I highly recommend this hotel if accompanied by your children, in the sense that the pools are very warm and the snacks are very tasty and the food is very good and the beach is very clean and quiet even though the sea of Manzanillo is very strong there because of the rocks it seems that there is no open sea, don't spend much in other hotels and I recommend that, hello!!

A very good family option.

Nothing they offer claims to reality. Old and ugly facilities, bad smell in bathrooms and facilities. All that included is limited to a buffet in breakfast, food and dinner but very poor in variety. The snacks are always the same and what to say about the bar the cheapest and most current and is located on the beach and one has to be going for their drinks and in minimal vases when you get to your table or room. All the time we stay the mirror of the super dirty bathroom and the sheets that were changed with the juice of my children on the first day ever in the 5 totals that are there. BUSQUEN OTHER OPTIONS FOR FOR FURTH THE SAVEN!!!

No apartten in this hotel!!!!

The good: The staff were very friendly, the rooms were very spacious, the beach was very quiet, the pool was pretty bad: no variety of food and the 6 people we were with hurt us all, half an hour later to serve you a drink at the bar, the rooms need maintenance because there are doors that are falling and there are walls that are square, the restaurant and bar schedules didn't make me fit because they close very early, I think there are hotels that for the same price offer you something better.

Well, but it can get better.

At the time of making the transfer, she told me that the fare was bad and that it was 3000 pesos more per night.Though she insisted that she confirmed the fare and although she was fully aware of her mistake, she did not respect the fare so I had to look for another hotel.For a lower price I got the golden beach view which is also much better qualified as a trip advisor.Poor service and zero customer service.

Don't respect the rate.

The poor, sloppy and dirty facilities, looking like a very old hotel, the dirty pool, the bad taste of food and the very bad service, the messengers not paying attention, everyone gossiping in a corner and people getting up for their things, there were few guests so they wouldn't get good attention, but still very bad... they need to invest a lot in service and quality because in all respects it was a bad experience, and it's a hotel with excellent location and a lot of potential located on a good beach.

It was not what we expected, nor will we go back there.

Several years ago, my family stayed at this resort twice and our experience was fantastic. Based on our previous experiences, we decided to stay there again.  What a disappointment.  

First, our reservations. These were lost, and then we were told we couldn't check in on our preferred date.  This caused us to rearrange (at significant cost and trouble) our incoming relative's reservations in Guadalajara.

Once we got to Marina Puerto Dorado, we were informed they had to have proof that the rooms had been paid for,  even though they had account, deposit and correct routing numbers on the reservation forms.  After convincing them that we had indeed paid, Then we were shown the "suite"

The room was old...they were old the first time we were here and we expected that.  What had changed though, was the kitchenette which had been billed as complete now lacked a refrigerator but did have a  non-functioning rangetop. Add to that, that someone from maintenance had to light the boiler before one could take a shower and that will give  perspective clients a snap shot of the hotel's rustic charm.
  
The hotel gave us a refrigerator after we complained, though it was dirty, and had no shelves and a roach living in it. 

The restaurant and bar were almsot self serve in every respect.  The margaritas, beer and sodas were served in six ounce plastic cups, and were ndifferently mixed or poured.  The magarita I tried was probably made with sub-well quality tequila. One customer questioned whether this was a Mexican tequila, or was it from China.  The restaurant was self service.  We had to ask for napkins, beg for salt and pepper, hunt for clean plates, utrnsils and cups.  The food was insipid, at best.

The management is in denial about most of these issues.  We had horrible neighbors who decided to stay out the whole night on the patio next to our room, playing banda music loudly, launching fireworks,etc.  We did complain to the manager around 1 in the morning, but, he did nothing after telling us he would handle the issue.  The neighbor's party lasted until past 3.  

This hotel has slipped a long way in the last 6 years.  What was a grand old family place is now an inhospitable, dingy, dirty, dangerous and obsolete mess.  We recommend the Best Western up the road.  

To the manager who told us they were trying to improve, I would simply say that "trying" is meaningless. "Doing" is everything in the hospitality industry.

If I could have given this place negative stars, I would have.

What does it say about your hotel when guests want to leave within 24 hours of arriving?

Situated is a non commercial, very quiet area far from bars and restaurants, hotel and rooms look very very old, poor maintained, very noisy AC units, beach not the best for swimming, nice ocean view, good service and excellent food.

Very old, poor maintained, ugly beach, good service and food.

Easy access to pool and beach from first level room. Food was excellent.But rooms were dingy and very old. Bathrooms had rusted hinges and toilet was dirty. Tiles were cracked and water damage throughout bathroom. No kitchen in our two room "suite".  The sheets didn't look clean. I ended up sleeping on my own towel. Traveler beware it is not close to shopping or center. 25 min taxi ride to local 'soriana' (equivalent to Target). Located near a port, huge barges pass through beach area. Traveler you have been warned. It is very OLD.

Hotel Marina Puerto Dorado

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