Name: Geilo Gaarden
Address: Gjeilogutu 1 3580 Geilo,Gjeilogutu, Geilo, Geilo, Geilo, 3580, Norway
Rating: 8

Smoke-free property

Heating

Terrace

General

Non-smoking rooms

Soundproof rooms

Fridge

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Packed Lunches

Kettle

Meals

English

Languages Spoken

Bike rental

Hiking

Fishing

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Cycling

Sports

Family/Kid Friendly

Kids

Ski storage

Skiing

Ski school

Winter sports

Pets allowed

Pets

Location

At the hotel

Room amenities

Geilo Gaarden

Geilo

Booked at Booking.com. Appartment 3. Pictures on website not equal with quality Appartment. After late arrival, reception in other hotel to catch the key at 22:30 p.m. Searching where the Appartment was. Took us almost an hour late in the evening. Apartment 3 is old, TV unclear if it works, no information in the room. No WiFi. Paying 180 EUR for one night, is shameful for this apartment 3. After a nice day, this was a big disappointment.

Old Appartment nr 3 - not what expected

I made a 60€ non-refundable booking, The I realised they'll charge 500Nok or about 50€ cleaning fee per stay. So in this case an economical one night room became expensive.
Being frustrated I went elsewhere. Now some weeks later they are debiting my credit card 111€ for this 60€ room + cleaning the unused room.
The information about this add-on fee was on small print and almost impossible to see when booking. It is there if you are really really careful.
I've been promised a 50€ refundfor excess billing, but in my humble opinion this is not the way to run a hotel and deal with customers. Maybe we foreigners are just stupid gullible tourists?
I'd go elsewhere if I were You..
Ps. The keys are not in the house, and the distance is longish if you are not with a car.

Beware or the expensive cleaning fee. Keys are not in the house.

Pleasantly surprised by the overwhelming friendliness and helpfulness of the OnSite Staff!  We arrived hours late due to a late train, and were met by a young Swede working the front desk who was concerned, helpful and went way out of his way to help and make us welcome.  He even commandeered a hotel-owned van to drive us from check-in desk to our room.  The apartment was beautiful - easily the best night's sleep we had on our whole trip.  The entire family wishes we had planned to stay longer.
Be aware that check-in for Geilo Gaarden is at the Ustedalen Hotel.  That fact was clearly outlined in my arrival instructions, but I missed that detail until our arrival.  It did not cause any problem, it was just unexpected.

Fantastic On Site Staff, Beautiful Apartment

Six of us stayed here last week. We were on ground level, number 37. 3 bed - 2 rooms had 2 x twin beds, the third room had a bunk with a double on the base. The apartment was very spacious with a great open plan kitchen /living/ dining area. There was also a great hall area with a facility to hang up coats/ski wear. The bathroom was spacious with a superb shower and a sauna too (we didn't use). My only issue was the heat!!!!! We all woke up it was so hot... the apartment has a very effective underfloor heating system. We same in the connected hotel's pool, it's small but it was nice to have a dip. We are/had drinks one night in the neighbouring Geilo Hotel which was pleasant (1 min walk). Otherwise the village is a 10 minute walk. For skiers, the lift is just 5 mins away so it's a good location! Also be aware there's no wifi in the apartments. Overall I would recommend! 

Good apartment, spacious 

Bright, fresh well-located apartment near the centre of Geilo. Walking distance to the Geiloheisen lift and almost skiable back to the apartment if there is a lot of snow. We were in apartment 33 in the basement. It had 4 bedrooms (2 small twin rooms and two bunk rooms with a single bed on top and queen size underneath), 2 bathrooms with shower and a good size open plan living room and kitchen. 
Kitchen was adequately equipped (lots of plates, cups and glasses, good selection of pans, rubbish knives - as always seems to be the case in self-catering apartments. 
Overall cleanliness was good but there were some things that suggested it hadn't been fully cleaned between guests (crumbs on the kitchen top, chewing gum stuck around the place, very dusty under and behind the beds etc). It is a requirement that guests either pay an additional cleaning charge or clean the apartment before they leave - I hope that the hotel are then cleaning again properly afterwards - if nothing else because there are insufficient materials to do a full clean. 

What you need to know when making a booking:
- the hotel that Geilo Gaarden is linked to, is around 500m away up the hill 
- bear this in mind if you man to use the (small) swimming pool or other facilities
- THERE IS NO WIFI IN THE APARTMENTS - Ustedalen management, if you are reading this, this is the one factor that would dramatically improve your trip advisor ratings - international guests in particular want to avoid being charged for mobile data just to check their email!!

Let down by lack of wifi - I would have given it 3.5 if halves were an option

Lovely apartment. These apartments are privately owned and ours was very well appointed. The management is located in the nearby hotel. We were allowed to use the pool in that hotel as well.  there was no wifi available at the apartment.

Nice place to stay

I had booked a room through booking.com. It didn't turn out during the booking that it was an apartment where you have to bring bedding and towels yourself. We had to rent them for 12.50 euros per person. That's very, very much for one night. Check-in is in a hotel 500m away. There is dinner and breakfast (not included in the room price). Ultimately, the accommodation cost us more than in an expensive hotel. The apartment itself was ok and well furnished as a holiday accommodation. So in terms of choice of accommodation in Geilo.

Nice but unforeseen problems

Please note: check-in is in another place like the apartments. breakfast is also in the hotel (500m). either clean yourself, wash your bed and towels yourself or rent or let you clean. the apartment is very nice and has induction, oven and dishes with drops. washing soap is also available. the bath is clean has soap and shampoo for 1-2x. the vacuum cleaner is also there. I think it's very good and can recommend it. you have to clean yourself and take the laundry & towels with you. the main thing is it's clean at the address. the staff was very nice and only in the hotel. apartments have no wifi.

Great and very kind.

It's located in the ski resort of Geilo, with a kitchen suite, and can accommodate up to six people in one room, and there's a sauna, a swimming pool, a bar, a restaurant, and a modern design.

The stylish hotel

Great price (probably because we were in a very low season) obviously to be in Norway! but breakfast, sheets and towels are not included in the price, they come with an extra cost. the apartment is very nice but a little small, perfectly furnished and equipped, everything is new and taste great. beautiful also the private terrace, although without a view.

Geilo Gaarden

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