Name: Hotel Veniz Burnham
Address: 1 Abanao Street, Baguio, Baguio, Baguio, 2600, Philippines
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Security guard

General

Room service

Fridge

Family room

Cable TV

Minibar

Hairdryer

Shower

Rooms

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Car rental

Transfer

English

Languages Spoken

Parking

Parking nearby

Doctor

Massage

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Hotel Veniz Burnham

Baguio

Hotel Veniz in Burnham was a good enough place when I first stayed there but the succeeding trips were quite a disappointment. When booking, always take with caution the rooms recommended in the default setting of their website. I learned a bad lesson when I trusted the system completely. Only after I have fully paid for the reservation did I learn that the room had no window and inaccessible by elevator. 

If you are travelling with old people, this is particularly discomforting. But the uninitiated would click the reserved button right away since the systems give only four hours to pay or booking would be cancelled. Once payment is made, only then does information on the accommodation become available. You might be shocked to know that if you book separate rooms, they might be at different floors. Rooms offered at uniform rates are not necessarily identical in size, location, and view. 

Last time, we were assured a family room but the place turned out to be too cramped, and while there was window overlooking Burnham Park, it was too high for a person of average height to look out into the sceneries outside, which basically defeats the purpose of having a room with a view. For some reason, I always end up getting these cramp, disappointing accommodations even when the price I paid was supposedly for the high-end type.  

Another problem is parking. The basement is too dark and poorly-designed a novice driver would have a difficult time positioning his car especially those mid-sized SUVs. The basement ground is uneven, and with so many concrete pillars blocking the way, parking is a challenge. They have security at the basement but none of them is apparently able to drive. You have to do it on your own. Sometimes if you get to park at the inner slots, you will surely get blocked by other vehicles and it takes a while to page the owner to move his car aside in case you are leaving. 

This place is not worth the trouble of staying there, I would suggest that one finds a better alternative, and avoid this hotel as much as possible.  

Disappointing. Booking and Parking are a nightmare.

It is so difficult to communicate with this hotel prior your booking because no one is answering their email and phones. Very inconvenient. They should check their communication procedures and ensure someone will answer every call on their phones.

Inefficient Customer  Service

I agree to the review that other than the location, this hotel is the worst! Thisis very near the market and the night market which i frequent on my visit so this is the best option for me to stay in.

I called thereir number since Monday and nobody answered or even called back.. The thing that made me furious was the answer of the recep that "they are always busy!" I ended up getting a room that I didn't want!

Atleast two ago, I wrote a stern comment about this and yet it didn't get any attention. I guess the word hypocrite would best describe it. They would give you thw thinking that they care but they actually don't.

I talked to their manager about this and the manager apologized and promised me that they will make sure that they will be able to answer my calls. Unfortunately, they do not care about their promise as I have called them all morning and no one answers. Sometimes the phone would be busy but still no call back or answer..

Phonethics Please!!!! Promises Broken Again!

I did not checked into their Hotel as they were fully booked that weekend.In 2019 I stayed and like to have breakfast at Cafe Veniz but in 2023 I am shock how quiet they are and the place almost empty

I sadly had the worst experice or maybe I had high expectations. This is my review of cafe Veniz now I walked in Greeted by no one I orderd an American breakfast came with free coffee. Coffee came it was blend  I ask for a glass of water but the manager made me feel I was asking for too much.

Their was no refill of water I put up my hand to ask but was ignored. Staff were behind the counter talking ok only 3 tables in the restaurant 5 people and slow service?? 

The food finally came but it was not to a cafe expectation of Veniz hotel. Food small bread slightly cold.Their were eggs but no one one offered I put up my hand ignored staff still talkiny..

Overall the worse breakfast experience their slogan more than a cafe.. I dont so next time I go next door to Mcdonalds at lest better service and food.I wont come again.

Worse Breakfast experience at cafe

Other than a great location within the city of Baguio and across from Burnham Park, everything else was a complete disappointment. Sheets had mold stains, the bathroom was old; leaking faucet, very low shower pressure, broken toilet seat, old worn out towels. Slow Wifi, television reception was barely watchable.  The complimentary breakfast was terrible and they wouldn't allow to take a plate for our daughter who slept in,  even with a voucher for her. The breakfast was so disappointing that we went to did not use our free vouchers on other mornings.

Location is worth One star

This is the worst hotel that I've been.

First things first, we inquired through their FB page if they still have available room on our preferred date. They said they don't have and even if we will do walk in, they don't have.

Then we reach Baguio at 2AM, we tried to walk in. When we stepped in their lobby, we didn't hear any greeting from them.
2nd thing, they offered us standard room for 2 and we said yes. And they showed us break down of the things that we will pay, and they want to charge us 5000+ supposedly 3000+.
3rd, after few minutes of waiting, they were saying that they don't have available room already. And they offered us standard trio and we said yes. And they just gave us breakfast stub for the 2nd day.
4th, the room was so dusty!!! They didn't prepare the room.
5th, the room doesn't have BIDET, the heater of the shower is not working and telephone! We went to the front desk and requested for a room transfer, they just gave us telephone and they just showed us how the heater works.
6th, the toilet is leaking!!
7th some of the staffs are not friendly at all!

I DONT RECOMMEND THIS!

WORST HOTEL

I've been to this hotel several times before and it was never a problem. We love the location because its just beside and across Burnham Park so when I stayed here last Tuesday night, June 21, 2022, for a business trip, I was co fident that my stay would be superb. But, I was wrong! It was the worst experience I ever had staying at a hotel!

I drove from the office and arrived late to the hotel so I was tired and rested for the night. When I woke up the following day, I found out that there were no towels and other things needed by a guest in a hotel (slippers, soap, toothbrush and tooth paste, shampoo and other stuff) so I was not able to take a bath that morning and just washed my face before going out to the market to do the survey. I used the blanket to wipe my face. I told the front desk about it and after the market survey, I went back to the hotel to freshen up and leave for pangasinan. I got the things I need from the front desk and went up to my room. I opened the comfort room and there was a poop in my toilet bowl! That person even left the tissue he/she used to wipe his/her ass! I never use tissue when I fo that so that certainly was not me! It was so grossed that I flushed it at sight and called reception to ask for a manager. They didn't even emphatize about what happened! I am never going back to this hotel!

Worst hotel experience ever!

Perhaps one of the most selling point of this hotel is its location and affordable rate, and probably also the reason we choose it. Booking this hotel was a breeze and even got confirmation email, got assisted with making sure the tourist pass dates are same as with our check in and out date. We opted for a standard triple room located on the 4th floor but upon checking the room, it has no windows and the AC is not working well, one of my companion asked for a different room and they were able to get us a deluxe room on the 6th floor for an additional fee facing Maharlika Center. The room has a Queen bed and a Single bed with all your standard room amenities. Take note though as this room is facing a busy area tent to be a little noisy.

The room comes with a free plated buffet breakfast with limited options from scrambled egg, tocino, tapa, and fish. Breakfast is not to be proud of; nothing fancy or even inviting. If you want just to fill your tummy then their breakfast is to go. By the way, if you opt to have your breakfast delivered to your room pay P30. 
There was a time when the remote control of the tv was not working a helpful man came in to have a new remote delivered. As for my friend who dealt with front then with the overall stay, he has no problem dealing with them as all his queries was attended. 

Overall, a no frills hotel, nothing fancy. If you just need a room to sleep and roam in the daytime, go here. Close to almost everything, Burnham, Night Market, Baguio Market to name a few has helpful people to deal with.

LOCATION LOCATION LOCATION

Excellent especially service. Thank you..“Great location close to park  and bus/jeep .The whole facility is clear: you feel like you are home. I loved the warm hospitality of the  staff. 
beautifully decorated and the location was incredible. made our whole trip easier would highly recommend.”

Excellent 

A visit to Baguio must be strategically planned to accommodate all your preferred activities especially if you are travelling as a family or as a group. The location of Hotel Veniz is still its best come-on - right beside the Abanao Market, one only needs to cross over to shop for your usual pasalubongs of fresh vegetables, Cordillera coffee, and other knick-knacks. At the back of the hotel, just a stone's throw away is Burnham Park, where you can do all your standard photo-ops and fun activities with the kids. Come night-time, the road closes in time for the "ukay-ukays" where you can get the best-buys for various apparels, shoes, bags, and other accessories. 

Hotel Veniz Burnham

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment