Name: La Casa Teresa Beach Resort
Address: Logadia, Corong-Corong, Palawan, Palawan, Palawan, 5313, Philippines
Rating: 4

Shopping on site

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Ticket assistance

Gift shop

Garden

Television in lobby

Terrace

General

Non-smoking rooms

Room service

Family room

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Safe-deposit box

Services and amenities

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Bike rental

Billiards

Recreation

Parking

Parking nearby

Free Parking on Premises

Outdoor pool

Beach/pool towels

Pool and beach

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

At the resort

Room amenities

El Nido

Cesar Lim Rodriguez Airport

La Casa Teresa Beach Resort

Palawan

First, Location is a litle bit far from downtown, need to hire a motorcycle or take a local tricycle. Secondly, wifi connection is only at the lobby area which is also very weak. Network access also is not available. No cable for tv. Thirdly, comfort room is way disaster , bidet was hanged on the switch of the shower no proper standard for hygiene , water for shower was very week no shower heater , Pool was dirty , the water is not even running properly and lastly the breakfast been served to us. it was a CORNSILOG 🌽🍚🍳😒 ( photo was not taken 😅 )

CornSilog! 🌽🍚🍳

experience, the first night arriving after 11 PM, wanted to take a shower. No hot water, breakfast was rice and porage, lost the key to our room, after 25 minutes a staff member jumped over the balcony, opened the sliding glass door, key found

One Of A Kind, don't take your significant other here!

So, we recently stayed at La Casa Teresa in El Nido, and honestly, it wasn't the greatest experience. I thought I'd share what I went through during my time there, just to give you a heads-up if you're thinking of booking a stay.

First off, the hotel's location is a bit of a pain. It's pretty far from the El Nido town center, which means you gotta hop on a tricycle that costs around 30-50 PHP per person. Not the end of the world, but it adds up, you know? And the ride takes like 5-10 minutes, so it's a short trip, but still.

Now, let's talk about the internet. It's a bit of a bummer because you can only get online in the lobby. So if you're hoping to chill in your room and catch up on stuff, tough luck.

When we got there, our room wasn't ready. Apparently, the previous guests overstayed, so we had to cool my heels for about an hour before we could actually check in. Not the most fun way to start a trip, let me tell you.

Oh, and good luck getting a decent mobile signal. It's all over the place, which can be annoying if you need to stay connected.

Once I got to my room, things didn't get much better. The TV was in this weird spot that made watching it feel like a workout for your neck. And guess what? No slippers! Who doesn't provide slippers these days?

The room itself felt kinda dim, like they forgot to install enough lights. And speaking of forgetful, they also seemed to forget to fix the hot shower. Water pressure? Yeah, that was pretty weak too.

They switched us to a different room near the lobby so we could at least catch some Wi-Fi. But they didn't bother to make sure the room was clean before we moved in. The toilet was a mess, so I had to ask them to send someone to clean it up.

And let's talk towels. They looked like they'd been through a lint storm. Not the kind of towels you'd want to use after a shower.

Breakfast was another letdown. It starts at 7am, so if you're an early bird, you're out of luck. The portions were tiny, and most of it seemed to come from canned goods. At least they had eggs and veggies. Coffee? Yeah, that was the instant stuff, not the real deal.

The replacement room had a shower heater that decided it had better things to do, and there were two AC units, but only one was doing any work. Oh, and they had a TV remote without the TV itself. Go figure.

And seriously, what's up with the green bed night light? I'm still scratching my head over that one. The doorknob was acting up too, which got old real quick.

Oh, and let's not forget the Wi-Fi. It was slow and liked to play hide and seek with my devices. They even downgraded it during our stay, which felt like adding insult to injury.

Honestly, I can't really say I'd recommend La Casa Teresa to anyone. Even if you're on a tight budget, there have got to be better options out there. Look for a place that actually cares about the basics and treats their guests right.

Not Impressed

This is by far the worst customer service we’ve experienced in the hospitality industry. When we arrived their staff are really not welcoming. We arrived early but couldn’t check in early coz they were still cleaning the room only to find out that its already cleaned. Its fine if they dont allow early check in as long as they said so upon our arrival. Worst thing is that they dont have food coz their chef is not available. They didnt offer any refreshments while waiting nor advised us that we can already start our day and they will just care for our belongings once the room is available. Yhe place doesnt have signal and their wifi signal is so week it wouldnt reach your room. The rooms are dark and with molds at the ceiling. The staff dont even know to smile or greet their customers. Housekeeping is poor too. We asked for our rooms to be cleaned the second day and they said okay but when we got home after our tour its still the same. We let it pass and asked again on the third day before we left for our tour and to our dismay its still the same thing. We told them and we were advised that their housekeeping was busy. The food for breakfast is also very salty and very small serving. Overall I wouldnt recommend this hotel. 

WORST CUSTOMER SERVICE AND POOR AMENITIES!!

We arrived at the hotel shortly before noon.  And considering we were up since 1am to catch a very early flight, and ensure an almost 5hrs land travel, we are already dead tired.

There was no usual meet and greet, but was immediately told that checkout is at 12noon, and a charge will be incurred if we exceed that. And of course, checkin is at 2pm.

So basically, they did not let us in early considering there are lots of rooms available.

And when they finally check us in shortly after 2pm, I had to carry my own luggage as they cannot find a male housekeeper, and I was afraid it would take hours again if I don't. And it was a struggle since they have assigned us on another building, down a path of steep slippery steps, of around 100 meters away.

The room was okay but too much mosquitoes, and the water pressure in the bathroom is weak. And the tv is not working.

Wifi is only available in the main lobby which as I've mentioned, very far.

A mediocre plated breakfast was included by the way.

We stayed for 3 nights, and not a single housekeeping was done in our room. And when we asked for a fresh towel, questions was asked, before a damp new ones was provided.

Please try to look for another place to stay 🙏

This was by far the absolutely worst experience from beginning to end of a stay in ANY hotel EVER in my entire life! I travel often and am absolutely astonished at the unprofessionalism (to say the least!) by the “owner” of this hotel. Had I read the reviews of this hotel and not had this hotel booked by a travel agent, I would have NEVER stayed here. From the moment I walked in the staff was just unpleasant and there was immediately issue after issue. I was first told there was no WIFI at the hotel, only in the lobby. Then I was told that there was no WiFi in the lobby either and that the whole island of El Nido was without WiFi. I was not happy but I figured I was only there for 2 nights. Clearly this was NOT TRUE! Soon after, I was given a room with no power and that needed to be run on a generator. After getting settled into my room with no view, which I had requested, I went to take a shower but lo and behold- there was NO hot water. I wish I could say this was the end but it gets much, muchhh worse! The following day after having a terrible first day, I had an all day tour of the island booked (which was absolutely amazing btw), so thankfully, I was away for the majority of the day. However, when I returned, I went to take a shower and wash my hair as I had dinner plans with friends who were staying 7 minutes away in a much better area of the island. I put shampoo in my hair and the power goes out! Completely dark. I patiently wait as I’m thinking this is something that will get resolved rather quickly, especially since I’m assuming the power went out in the entire hotel. NOPE. After waiting for 15 minutes, I grab a towel to head downstairs (I was staying on the 4th floor and there was no elevator). As soon as I get to Lobby there is an older lady who says she is the owner. Immediately after mentioning that the power went out in my room (the rest of the hotel still in fact had power), I was met with anger and disrespect - as if it was my fault for bringing it to her attention! She never made any apologies but instead kept defending her hotel. Even though I was very civil about it and simply wanted the power back on, since at this point I was going to be running late to dinner. I tried to leave the “conversation” as I was in a towel and still had shampoo in my hair but she continued and continued talking and making excuses. Eventually I got annoyed at her lack of accountability and told her about the fact that I was told by multiple people that day that the entire island of El Nido did not lose WIFI and that my friends who were staying a few minutes away stated that that was a lie because their hotel had perfect WIFI. What was that for!! She immediately BLEW UP at me and started berating me and saying how dare I call her a LIAR and to bring those friends to her face to confront her. I was in shock at how she was speaking to me, so I immediately left upstairs. I got ready and went to dinner. I was simply counting down the hours til I was checking out. I was looking forward to leaving that hotel from the moment I walked in- I don’t know why I didn’t follow my gut. The next morning, I am packed ready to go. I go downstairs to drop off the key and am asked by front desk girl if I wanted breakfast. I say ok, against my better judgement bc the previous morning the breakfast was not good but I go to sit down nonetheless. I am sitting at a table across from another group of guests, not thinking anything. I am simply going through my photos from the day before as there was no WIFI and that’s all I could really do in my phone to pass the time. I receive my breakfast (which I will admit did not look appetizing in the least) but before I could even take a single bite, the older woman from the night before came to my table. I could tell she was ANGRY and aggressive within the first few seconds. She started berating and screaming at me almost instantly! Stating that I better take back calling her a liar. I was beyond confused as I’m not a morning person and was still half asleep. At this point, I just didn’t have any energy in me and asked her to please leave, as I just wanted to have breakfast in peace. This seemed to anger her even more so it escalated quickly and she started screaming at me, pointing her finger in my face, calling me names like arrogant (which I am not) and then even went as far as to say that she was going to escalate this to immigration!! I was like what?!?! At this point, I finally woke up and turned my phone camera on. This seemed to make her take a step back but not really, as she actually put her hands on me!! I literally have the camera footage! When she realized what she had done and that I actually had proof- she seemed to somewhat calm down once I’m assuming her son told her to stop. But in a scared of her kind of way. I don’t know how to explain it but everyone around her just seemed scared of her. At this point, NOTHING could remedy this situation. After giving her a piece of my mind and telling her she would not intimidate me with immigration as I had done NOTHING wrong but has plenty of proof of her in the wrong, I went up to get my bags, almost in tears as this was the most horrific and humiliating experience I’ve ever had in all of my travels. You can tell this was not the first time she treated a guest or anyone else in this manner as she seemed all too comfortable displaying such disgusting behavior and in front of other guests. She does not deserve to be in the hotel and service industry as she is one of the most horrific human beings I have ever come across. This hotel obviously came with a slew of problems but NOTHING compares to the extremely unprofessional and utterly rude and aggressive behavior of the staff and in particular this owner. STAY FAR FAR AWAY FROM HERE!

ABSOLUTE WORST EXPERIENCE AT A HOTEL EVER!

I do not recommend the hotel
Unpleasant service.
Everything about the hotel about the facilities is wrong.
We arrived there was no wifi, the small pool has no hot water in the shower and there is full mold in the shower.
My friends and I left the hotel a few minutes after we received a key.
The hotel and the booking company did not take responsibility for things.
Highly recommend not to come to this hotel for free either.
What is not true in the pictures is all false.
And if you want a refund there is no one to talk to, no manager on the spot and no one

Hotel disaster

250 pounds for an unfortunate chicken thigh, obviously you never know before, never again, I highly recommend this restaurant, I don't know about the hotel, but from the other reviews, it must be the same.

If you're hungry, go your way

It's good for the standard Philippine room, but the window is as if you didn't see it from a wall at not even 30cm. The air conditioning works well and the TV. The bathroom is good, the hot shower (which is rare in Philippine hotels).

Rarely

The tour company gave us this hotel as part of the package. Sometimes, the water will just shut off, room and especially the bed wasn’t comfortable. It’s also dark and the breakfast was not appetizing for me. If you book El Nido package tours and you don’t want to be in this hotel or similar, please confirm that with the tour company or whoever books hotels for you before booking as that was my mistake.

La Casa Teresa Beach Resort

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