Name: Hotel Zlatý Dukát
Address: Hlavná 16 04001 Košice,Hlavná, Kosice, Kosice, Kosice, 04001, Slovakia
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

Ticket assistance

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Family room

VIP room amenities

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Bathrobe

Slippers

Toiletries

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Barca Airport

Hotel Zlatý Dukát

Kosice

Comfy but too hot. Breakfast first morning was absolutely dreadful, it did get better but was never good. Kosicians are new to hospitality, so it'll take a bit of catching up. Nice and central but not a great deal going on on Kosice or the hotel. EVERY restaurant we went to was out to to rip us off. Be careful! Anyway staff in the Zlaty Dukat were very helpful.

A decent hotel but overpriced for it's standard.. Breakfast was poor

By fast the best about this hotel is its location on Hlavna, the attractive, pedestrian main street of Kosice. Good was also the breakfast buffet with a rich choice of everything, also with plenty of fruit. On top it is available as of 7am (not 8.30am as at my accommodation in Bratislava).

My room was on the first floor facing a dirty wall with a window, that had people behind it. Even with the lights on the room was dark and depressing, just as the whole hotel, which also has poor lighting. The room had a good size, but a lot was missing. There were no tea and coffee making facilities and the wardrobe could hardly be called that. It had a writing desk, but no table light, so I could not use it at night.

The bathroom had plenty of toiletries and the shower worked well, but since it was in a bathtub with a rounded bottom it cannot be considered safe. Also it had an annoyingly loud ventilation system in there. The room was serviced during breakfast after the first night, but after that it was not serviced at all.

The room was quiet at night, but during the day one could hear for hours a drill going on in a workshop just opposite. On check-in the receptionist told me that the main door of the hotel closes at 10pm and that checkout is at 10am, which I think far too early for a city hotel. 

a gloomy hotel in the best location

This was an unplanned hotel stay as the planned hotel location reception only worked noon till 6pm. I walked in, inquired, and checked into this hotel. Excellent location, nice rooms, and inexpensive meals at the restaurant. The hotel stay included a nice buffet breakfast. The staff were very nice - tried to help with little english they knew. The hotel is built on ancient city structure - you'll be able to walk down and view old walls,  hallways, features that is fit for a museum. In fact avoid the city gate museum and visit the hotel underground for free. The hotel staff indicated that they used to host dinner gatherings, wine tasting in their underground hallways, but COVID had put a stop to it. I hope they'll restart their programs soon.

Very nice stay at Hotel Zlaty Dukat

Very unprofessional approach to the client. Could not sleep till 5 in the morning as they hold a party in the restaurant under my room after telling me just the afternoon before I can’t have lunch or dinner there as the restaurant is closed during this period…
I have booked a room in this hotel for a night to be able to rest in the middle of a long trip back home next day. Very bad choice … I had no sleep till 5 am in the morning as there was a huge party practically under my room in their restaurant with loud music, drunk people yelling, microphone loud speaking and so on and the hotel personnel and management could not care less about their paying clients. At 1:45 a.m. I managed to get on phone someone at reception to complain about noise and that is impossible to sleep with a party running under my room and of course they promised to solve the situation but nothing happened and the loud mess continued even louder till morning. In the morning I went to see the manager. The receptionist was clearly embarrassed about the situation and told me they understand but they can’t bother the manager as he was at the party till 5 am in the morning and he sleeps now... I was shocked to hear that excuse and I told them that I want to speak to someone responsible and in any other hotel especially 4 stars one this would not happen or they will offer a different room or reimbursement of the service they actually didn’t fulfilled and I paid in advance not even mentioning some formal excuse from management. Also, I underlined that I checked in just the day before in the afternoon so they knew they would have a party for sure and they could easily offer me a different room that the one that was practically over the restaurant especially that the hotel was not fully booked and I didn’t require any special room or size etc. I was promised he will arrange something by the time I return for check out, he even mentioned that as he cannot disturb the manager, he will ask the director to come. At my return no surprise no management was there and the reception guy actually told me that he solved the problem and he was allowed to return me 15 euros … that he actually threw on the counter in the form of small coins and some crumpled small bill like we would return some change in the fruit market or tipping in a cheap restaurant … I told him that this is absolutely a bad joke and I don’t expect to get small change in coins from a hotel as compensation after practically taking my money for luxury service and offering a night without sleep and nerves and all the answer I got was that I can complain on social media … like the booking site. 
This hotel is listed as 4 stars but far from that. All it offers are rooms far from any luxury, no restaurant service at this moment except for them serving breakfast and as we could see loud private party overnight, no other services no pool or spa or so on so I would expect that practically their main service sleeping comfortable would be delivered in a very good quality which is not. Imagine you pay a 4-star hotel to rest for a 10-hour trip by car waiting for you next day and you get a loud party that keeps you awake till 5 a.m. 
Even abstraction of the arrogant approach of the management of this hotel and practically not being able to sleep all night I would not recommend this hotel for other reasons. The room I got was in an office style furniture, very big in size but no practicality to it. Beds are very small, pillows flat and not at all comfortable to sleep on, if you are a larger size or turn once you risk to fell off.. Most of the rooms have a “view” on a dirty ugly wall or looking directly in someone`s else widow that is very close to your own window (picture attached). There is huge space but very little in terms of storage, no dressing and just few hangers on an open space bar. The desk had no practical sockets on or besides, I had to unplug something under the desk to get a charger in and if you have no long enough cable you`ll have to put your phone or laptop on the floor anyway so at the end I gave up charging anything. Same, no proper sockets near bed, just on one side far enough also from bedside tables. Some damaged furniture left as it is with wooden chips showing. Bathroom had a very disturbing noisy venting system. I would also give a warning that if you take a shower there is a bath tub and you have to be careful not slipping as the bottom of the tub is rather rounded and not very practical to keep balance when wet so an older person could fall easily, nothing to hold on too. Cleaning was overall acceptable but main switcher in the room very dirty (see photo), also windows were dirty which added a negative note to the so-called view itself (see photo). Breakfast as I read the reviews before is not a plus in this hotel but I would say food wise is rather standard cheese, eggs omelet, etc what was disappointing was pastry choice, the coffee from machine very bad and the juice was practically so diluted with water so was more like water with some flavour.
It`s a pity a hotel that called himself with tradition can treat customers like that especially that I chose as our relatives in Kosice typically brought us here every time we were in the city for lunches or family events so I wanted to in a way give back into their business as I could chose any other hotel around and get a much better room or service. You have plenty of choice from chain hotels, to boutique hotels on the main historical street so don’t waste your money for this hotel and especially save yourself useless stress and arrogant approach by choosing better than this location.

No sleep till morning, loud music and drunk people yelling in their own restaurant, arrogant approach from management

Just a short biz ride for Slovakia it was. The hotel´s front entrance is in the pedestrian area, cars on the rear side is possible direct. Good to do a walkaround in the evening, no taxi cab needed. Quiet it was, no noise to notice from the outside during my stay. Room is large and spacious, also the bathroom, modern and everything worked well. Really nice breakfast in the early morning with close to no other travellers around. A nice place to stay in Kosice.

Well located in the city center

Rooms without air conditioning in the heat wave (if you have a ventilator), windows that don't open, plugs with hot tubs, a limited breakfast no, poor breakfast, the entrance to the horror movie hotel, dark and with machinery from the bar that is right at the door, with their cameramen in their chairs)...But who has given this hotel 4 stars?????, with 3 le surplus.

Who gave this hotel 4 stars?

We stayed for one night. The location is just gorgeous and that's the only plus. Let's not forget that this is a hotel ****!!!! From the room the view on the roof, in the bathroom, is a drawer that sings like you're on the runway (and all the smells are still in place). The TV is just a horror, it's unclear how old he is.

Very unpleasantly surprised.

Visited in Jan 2019. The corridors are hard to navigate through, especially with some of the sensors not functioning. On 2 occasions, there was cigarette smoke filling the corridor. Breakfast sub-average. Dinner menu good. Waiting staff very pleasant. Got charged 2000% the average rate for a call (no signs of phone charges in the room). The manager refused to clear the bill of the phone charge (ca 3% of the entire spending we made in a hotel). There are many nicer places in Kosice. The hotel markets itself as a 4 star place but that is very misleading. The place has a very bizarre vibe and there are many issues (ripped carpets, ripped sofas, not functioning lights etc). The main positive was the restaurant visit, albeit with long waiting time (ca 1.25hr). That is likely due to being shortstaffed though. The view from the rooms is likely to be onto an old wall of a neighbouring building.

Dark and overpriced

From the very beginning, everything worked out great. The parking lot was full, I checked in at the reception, and it's already been changed, so I had a seat. Great. The receptionists were so kind, it was great. The room was clean and we didn't need anything, and it also has a minibar. The mattress was very good for me and it was very quiet in the room. The breakfast we had prepared for our two nights was more than plentiful and also varied.

Zlaty Dukat and Christmas market, very good.

The old hotel's beautiful facade remains, the interior is modern with excellent spaces and well furnished, with comfortable beds. Very nice and polyglot staff, breakfast in the middle with little assortment and no acute. Fabulous location a few meters from the cathedral. But no fifth star because of the air conditioner that stopped working the first night. Too bad!!

Hotel Zlatý Dukát

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