Name: Premier Inn Newcastle (Holystone)
Address: The Stonebrook, Edmund Road Holystone, Backworth, Backworth, Backworth, NE27 0UN, United Kingdom
Rating: 9

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Blue Flames Sporting Club

Newcastle International Airport

Durham Tees Valley Airport

Premier Inn Newcastle (Holystone)

Backworth

Excellent location staff very helpful and friendly especially Amanda credit to the company room spotless and very clean plenty wow out for guests coming in not had that from other hotels all in all fantastic stay 

Gemma

Unfortunately we didn’t have a great experience here. While the beds were fairly comfortable and the room was clean, the smell of damp was quite bad and clung to our clothes so we could smell it when we got home. You could see the mould had just been painted over in the bathroom. The place really needs a refurb.

Smelly damp room.

Overall the staff were very friendly and accommodating. However on check in we had to wait 15 minutes to be fully checked in, the food and drinks for the evening meal in the pub we waited 20 minutes just for drinks you can imagine what the food was like when we got it. Thank goodness for blue light discount. 
We ate breakfast first morning with at least half an hour wait for our cooked breakfast, and the second morning was not far behind either with timing. The bed was not very comfortable, and on booking they said we would have a king size bed, but on checking in we were told we would only have a standard double as that’s all they do in that hotel. Over all I was not very impressed apart from the staff being friendly and accommodated me needing a rubber mat in the shower and an extra towel. 

Birthday stay

We have stayed here before when visiting family and the stays have been ok. However this time the room really smelt musky mouldy and the heating did not work. Reception brought a radiator but only on 3 wheels so obviously it could not stand up safely. I managed to put a bowl underneath where the wheel was missing. If we had time to mess about we would have asked for a room change but after a 6 hour drive and a visit to a very poorly relative before check in, we did have much time until we were meeting other relatives in the restaurant for 4pm. The heater did warm the room eventually and luckily I had a linen spray that I sprayed around the room and on the bedding. However all our clothes smelt on our return home and all had to be put in the wash. Although the staff were friendly they did not apologise at any point about the above after us informing them. The restaurant next door was good for both evening meal and breakfast, but because the quality of the room has gone down hill so much, we will have to look elsewhere to stay when we come to visit family here again.

Not as good as previous visits

Special thanks to Thomas Barry, Catherene and Restaurant Manager Chris. Keep up the good work guys. The Staffs are very friendly and hospitable. Rooms and beds were very comfortable. Whenever you are in holystone please stay at this hotel

Fantastic stay with Fantastic Team members of Hotel

We have stayed at PI Holystone many times.  The rooms are clean, most are spacious, and the location is ideal for A19, Newcastle, Tynemouth etc.  
Very few other PIs that we have stayed in have measured up to Holystone standards.
But most of all the staff are all friendly, helpful and approachable.
Full marks PI Holystone thank you.

One of the very best Premier Inns

Great hotel. Staff were lovely. Room was clean and comfortable. Breakfast was delicious and great value, there was plenty of choice to accommodate everyone. Adequate amount of parking. Supermarket and other shops within a mile which was a bonus!

Fantastic hotel

A very friendly hotel near to my family where I know that I can have a comfortable room, a good night`s sleep and peace and quiet.
The rooms are clean and comfortable and the staff are very friendly.
Ample car parking just off the A19.

Review of Holiday Inn, Holystone, Newcastle Feb 2023

Friendly staff, but sheet on the bed was too small and did not cover the whole mattress. Didn't notice until I got into bed. I ended up adding the bath towel over the mattress cover. Shame as Premier Inn is normally so reliable

Overall fine

Another great week and half this time at the holystone premier inn, 
When you walk into reception always get a great welcoming no matter what time of day it is,
Room was 5 stars very clean and always have extra pillows which I love 😊 
Great place to go highly recommend staff amazing cleanliness of building and rooms 5 out 5 
I was a bit under the weather this week and they all checked that I was feeling better when I came down in the morning to go for breakfast and even when I came back from work in the evening 😊 thank you guys so much as it’s hard being away from home a lot but I have to sometimes correct myself when I say I am going home when really I am going back to the hotel for a night 😊 
Will definitely be back next month when I travel to Newcastle for work

Premier Inn Newcastle (Holystone)

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