Name: Dark Island
Address: Liniclate, Isle of Benbecula, Benbecula, Benbecula, Benbecula, HS7 5PJ, United Kingdom
Rating: 6

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Benbecula Airport

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Dark Island

Benbecula

I had to stay on the Island to perform an electrical repair at the Uist n Barra hospital. After 30 years of travelling for work I can honestly say this was the worst hotel I have ever encountered.  I checked in as a sole traveller, and was given the key to my first room. It stank of smoke, even with nicotene stains on walls and ceiling. Bathroom was mouldy on the sealent seals, Bed was too uninviting I would have slept on the couch in reception if I had to. As I went to reception to complain and get another room, a bus load of tourists had turned up and started collecting their room keys. I was ashamed that somehow the Scottish tourist board, and bus/holiday company had promoted this pit, as suitable holiday accommodation these foreign tourists.There ws no welcoming Scottish banter, or friendliness, only an Eastern European management team and staff,  clearly embarrassed with their offerrings performing the minimum of basic tasks. ....I ve had enough of a rant, but it could go on further...... book at your peril

Avoid avoid avoid

My family and I, including 3 young children, stayed at the Dark Island Hotel from the 27th of March until the 1st of April. We were provided with two family rooms opposite of one another. We were welcomed by the most friendly staff members and were told to ask any member of staff if we needed anything. Of all the experiences I have had staying in hotels with my family, this has got to be the best! The Manager, Ken, came and introduced himself to myself and my family whilst we were in the bar and wished us a lovely holiday. The staff went above and beyond in catering for our every need and were especially attentive to my young children. The breakfast was delicious, offering a wide variety of foods, juices and hot drinks. The restaurant/bar is so warm and inviting and the food served to other families looked amazing. I would highly recommend this hotel and its services to anyone and I cannot thank Ken and the staff enough for making our stay as amazing as it was.

Amazing Stay, would highly recommend

Stayed in the sister hotel benbecula house hotel , but went here for a lunch visit , stunning hotel very modern clean went with our tour guide for lunch and was met by manager saying this is not exceptable as we arrived with no warning we didn’t want any fuss just tea coffee sandwiches, when waitress Michaela came to take the order my friend was given so much abuse it was unbelievable her attitude was appalling so for me it looks amazing but there’s no customer service from the staff or management as no one would offer any apologies or come and speak with us regarding the waitresses behaviour so be aware of this if you book this hotel 

Rude staff 

This hotel is located close to a beautiful white sand beach - excellent for seal spotting.
The hotel is very comfortable with recently renovated public rooms. The staff are very friendly and efficient and food is of excellent quality.

Beautiful Benbecular

Just back from a couple of weeks at the dark island hotel I can not fault anything about this establishment from the friendly staff to the lovely meals you get after a day’s work in the fun weather I will definitely be back

Positive 

Slightly dated, but spotlessly clean hotel. We chose not to have dinner, because we were touring and had food with us. 
Breakfast was slightly chaotic, due to a fault with the local pumping station. We were unable to use tap water for drinking or washing. 
Scottish Water and the hotel provided us with bottled water. The hotel dealt extremely well, with this unexpected situation. 
The staff were polite and friendly. 
Overall we had an extremely pleasant overnight stay, despite the water problems.

Friendly and clean

This is an older style hotel but our room was clean and tidy. While we were there the island had a ‘water issue’ with no piped supply available but the staff clearly explained this and supplied us with plenty of bottled water for our needs. Considering it was a major issue they had a good plan in place to deal with it. The food in the bar was tasty and there was a good range. Good hotel for a short stay.

Clean and tidy, older style hotel

Were part of a coach party. Bedroom was in sore need of refurbishment and smelled of damp. The bathroom had mould and was very dated. However there was a bath and shower inside bath, a decent sized wash basin and room enough to move about. The dining room was perfectly ok as it had been refurbished. The staff were helpful and friendly. The breakfast was fine but the evening meal was very average and one night in particular very poor. I would not return. Having said all that I don't think there is much hotel choice in the area

Disappointing

Stayed here for 4 nights for business - great spot!  The team is excellent.  Breakfasts were awesome.  Dinners at the restaurant/bar was fantastic and the team are highly attentive.  the Location on the beach is fantastic - was able to walk each day and evening - which was nice after a full day of meetings.   I am looking forward to my next trip!

Great spot - Great team, Great food!

Food poor quality, lukewarm at best, staff not responsive to that information, no offer to replace or reduction to bill.  My advice, give this place a miss, lots of other places to eat out locally where food and service is much better.   Not sure how this place is in business

Dark Island

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