Name: Premier Inn Bishop Auckland
Address: West Auckland Road, Bishop Auckland, Bishop Auckland, Bishop Auckland, DL14 9TW, United Kingdom
Rating: 9

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Heritage Park Stadium

Woodhouse Close Leisure Complex

Durham Tees Valley Airport

Newcastle International Airport

Premier Inn Bishop Auckland

Bishop Auckland

We stayed here after having our stay in a luxury cabin with hot tub at Kielder Water was cancelled due to Storm Isha, to otherwise salvage our holiday. It was possibly the poorest stay we have experienced at a Premier Inn.

You know what you are getting with a Premier Inn stay - the standard room layout and a generous breakfast at an adjoining pub. 

The big problem here was that we were allocated the “accessible room” on the ground floor with a huge open wet room rather than standard bath, and an alarm system that went off FIVE times during in our stay - once accidentally triggered by my partner, the other four times it just went off as we stepped into the room (so nowhere near the pull cord on the toilet or press button by the bed). One time we had been in bed 20 minutes when disturbed by a knock in the door to say WE had triggered the alarm. On all but the last occasion the staff were incredulous and a bit accusatory, seeming to suggest we had triggered the alarm. I can’t imagine why anybody would think we would see any value in doing that. Simply put, the alarm is faulty. I took to videoing us walking down the corridor and entering the room to demonstrate that we couldn’t possibly have intentionally triggered the alarm.

The pub next door and the food was typical pub fare though with a horde of tradesmen and white van men staying, the language was often colourful. I’m no pride but on a couple of occasions there were kids running around. Breakfast was also pretty standard except that for some reason the toasters took forever to brown the bread and gave off almost no heat. It quite literally took over five minutes to lightly toast a couple of slices of bread. Why? For £10 they could buy a working toaster from Asda.

Bloody Alarm!!!

I had requested a disabled access room and spoke to a member of staff who said that this would be arranged. However, when my in-laws (one of whom is in a wheelchair) arrived, they were told by a surly receptionist that this had not been arranged. After some arguing, a disabled access room was eventually made available, but the staff were very unhelpful.

Disabled access??

Room cleanliness very poor - half eaten bagel found under the bed, blood stains under mattress cover and very dusty around edges of room and door.
No grab rails around bath walls. 
No staff available on check out to register complaint.

Disappointing 2 night stay

Took my two young sons to visit the flying Scotsmen, the hotel location was great with easy access and parking. With friendly, informative staff that helped us with local festive events that elevated our stay from great to awesome and memorable!

Great stay

I have stayed in many Premier Inns but none like this one. There was no service to the room, which meant no replenishment of tea, milk, toilet tissue all had to be collected from reception. No cleaning of the bathroom and no bed making. The room was not a twin as ordered but a family room with one double and one very small bed. I would not stay here again.

Unfortunate

The staff at this premier inn we’re exceptional, from the moment I walked through the door the staff were kind and friendly.I turn up at the hotel a little bit early to check in and they were very accommodating by checking if me room was ready with the cleaning staff.fantastic service well done 👍🏻 everyone.

Warm and friendly staff

Stayed at this Premier Inn a few times now and is always my ‘go to’ when visiting friends in Durham. It is in a great location, great staff that are always easy to speak to and the breakfasts are great value (especially with the children) their porridge is the best!

Great stay as always

Very polite reception staff. No hassle booking and keybissue. Rooms nice and clean. Location was quiet and bed comfortable and room was nice and dark for a good nights sleep. Had a 2nd floor room with nice view of the pocal countryside. Located next to a Brewers fayre.

Business stop over

Fantastic service from Melodie with a very over complicated booking system used by our organisation. She was very professional, supportive, understanding and problem resolution focused which is a pleasant change from some experiences in other hotels (not premier inn) highly recommend and a commendable  service from a top staff member.

Recent visit

Absolutely stay again if we are in the area! Staff were very polite, cheery & very helpful. The room was clean & comfortable. We did have the meal deal with our stay & the evening meal was lovely. The portion sizes were more than satisfying for us, freshly cooked & I had salad instead of chips & this was fresh & crisp. Breakfast was perfect, plentiful & a great choice.
Amy was very helpful & has such a pleasant, happy attitude to guests staying here.

Premier Inn Bishop Auckland

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