Name: Premier Inn Bournemouth Westbourne
Address: Poole Road, Bournemouth, Bournemouth, Bournemouth, BH2 5QU, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Heating

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Wheelchair Accessible

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Internet access

Internet

Parking

Parking nearby

Location

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Bournemouth Town Hall

The Square

Durley Chine Beach

Middle Chine Beach

Genting Casino Bournemouth

Alum Chine Beach

Bournemouth Beach

Laser Quest Bournemouth

Branksome Dene Beach

Branksome Chine Beach

Bournemouth Airport

Southampton Airport

Premier Inn Bournemouth Westbourne

Bournemouth

We used to look forward to staying in Premier Inn but it is becoming clear from our last two hotel stays including this one that they are cutting corners and having to ask (yet again) for another set of towels having booked a double room is symptomatic of their cost cutting approach that now seems to be the business plan.
The quality of the breakfast has declined markedly with far narrower choice than was the case just a few years ago, and a rather haphazard attitude from staff - for example one of the two bean to cup coffee machines had run out of beans but I saw staff walk right past this (and customers queuing to use the working one) on half a dozen occasions until I felt I had to bring this to their attention.
The person who then proceeded to fill the empty coffee bean receptacle on the out of order machine didn't even look at the machine right next to it that was down to practically the last cup's worth when it would have been obvious that this machine would also stop working which it then promptly did, again causing customers delay getting coffee.
There was no fresh orange juice available and the tropical juice they did have tasted very watered down.


Standards are slipping

Bournemouth is full of hotels, but if you want something within walking distance of your family's home in Westbourne, it's not easy. The Premier Inn is about it, and that's quite a walk, unless you want to spend a lot of money. The hotel is in dire need of a refurb and some more staff, but the rooms are clean and spacious and very good value for money (except in highest season). Do not expect a good view!

Where to stay in Westbourne?

Checking in took half an hour as they didn’t have enough staff.
They couldn’t run the bar and have staff at check in.
My duvet was stained and too small to cover two sleeping adults.
There’s no way to call reception from your room, you have to look up the hotel number and call through their booking service.
When I did get through to reception a rude man said if I wanted a big enough duvet I should have asked for one when I booked the room.
The mixer tap only allows scalding water into the bath or shower and as there’s no way to contact reception from your room no chance of getting it fixed.
I haven’t braved breakfast yet but given the general penny pinching attitude and understaffing I’m not expecting a quality experience

Understaffed and rude

I've stayed at this Premier Inn twice now for 6 days each stay. The receptionist Jeanette was lovely on both occassions and couldn't be friendlier. The rooms themselves are on the small side. The dealbreaker for me was the air conditioning units in both rooms - they are extremely NOISEY. There is no option to open the windows so you have to rely on the air con but the noise is very, very loud. The units gargle and gurgle all night long and switch off when they fancy. The extractor fans in the shower rooms are also very poor. The fans have power and they whirl around but they don't actually clear the steam one bit.
The fan units were also filthy, in the rooms for my 2 separate stays.
Even with the air con switched off, you can hear the noise from the neighbouring rooms if they are using their air con.
When I say loud, I mean they are so loud they wake you up!
The hotel knows their shower room air extractor units aren't up to the task as each shower room I experienced had a warning sign to not keep the shower room door open because the steam activates the fire alarm. During my first stay here there were multiple 'false alarm activations' so I presume all the rooms are as bad as the 2 I stayed in.
The air con and extractor fans seem to be an afterthought at this PI. 
My advice is to pay the extra and stay down the road at Premier Inn Westcliff, where the air con isn't so terribly loud and the steam from a short shower doesn't linger for hours after the event.
Shame on Premier Inn for ignoring the facilities like this - they are obviously aware there are damp and mould issues in their shower rooms at this hotel but choose to continue to rip customers off.

Great Staff but the rooms are terrible.

Get there early if you want to park in the car park. The car park is run by a separate company and you only get 10 minutes to find a space & check in. After that if the car park is full and you don't leave before 10 minutes you get an £80 fine. There are roads nearby that you can park free until 10am or 24 hours a little further on. When we arrived the car park was full and we waited ages at reception for someone to come, which made what should have been a relaxing stay a real worry as now we wait to see if we get a parking fine.

GOOD TO KNOW ABOUT THE HOTEL PARKING!!!!

We stayed at this hotel as the price was very reasonable. The staff are all friendly and reay to help with any problems. The car park was convenient and quite reasonably priced. We parked and then used the buses to get around.

Just what we needed

This hotel really let's down the reputation of Premier Inn. Though in a great location for Bournemouth seafront, that's as best it gets for this hotel. 

This hotel needs to be closed and completely refurbished. The decor in the room and restaurant look tied and old fashion. The room was small, but it had the biggest wardrobe unit that made the rest of the room a very tight squeeze. The floor boards make a noise when people were walking by and also in the room. The room was not cleaned very well. The bathroom needed a deep clean with a steam cleaner.

The restaurant had food stains on the walls and seating. Otherwise it was what you would expect.

We were due to stay again in this hotel on our return journey but chosed to cancel our reservation and book the Premier Inn at Christchurch. 

Find somewhere else to stay.

This hotel is a little older than another one of theirs down the road, but it does the job! The location is walking distance to town and BIC and not at all far from the beach if there's time. Parking is available in nearby roads for FREE! - so don't pay Whitbread for Parking, Marlborough Road is free. 
Staff were really friendly.
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Don't get caught out by FLEX and SEMI-FLEX - yes it's in the T&Cs, but I booked a four day trip with the particular intention that I might need to cancel the final nights stay, so I went with "Flexible" for that reason - but it seems I booked the Semi Flex by mistake, which isn't flexible at all - and yes I should have checked and double checked! I had gone to the reception on departure day and they said they would refund it no problem, but it seems they might have got that wrong. Being Whitbread and not at the discretion of a local hotel manager - of course they are telling me there is absolutely "nothing" they can do about it - they could in fact have given me a credit note or something, but they're not about to do that - so they can keep the 60 quid, but I'm afraid for there trickery and keeping me on the phone for over an hour I will take my chances elsewhere next time.

Good hotel, great location, great staff, shame about Whitbread!

Room tidy and clean. Everything worked (TV air con etc) and shower was hot and controllable. Breakfast was excellent for an extra £10. Staff friendly and helpful. Situated 5 minutes walk from front. Weather awful.

Nice Room and breakfast, no problems

We’ve been taking short breaks at this hotel for a few years now, so they must be doing something right! The price is a major factor being on a tight budget and the location works well with good transport links, buses, etc. Facilities are what you’d expect mostly, however, the free Wi-Fi seems to have got worse, but okay if you’ve got enough data to use anyway. Clean and comfortable rooms. My only issue really was not being able to get a table for dinner for two at 8:30pm,( as we hadn’t previously booked) but plans change and I think depending on staffing the kitchen may close early some nights. Always friendly and helpful staff though, so can definitely recommend.

Premier Inn Bournemouth Westbourne

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