Name: Calvert Trust Kielder
Address: Kielder Water, Hexham NE48 1BS, UK, Falstone, Falstone, Falstone, NE48 1BS, United Kingdom
Rating: 9

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Restaurant

Meals

Free Wi-Fi

Internet

Billiards

Recreation

Free Parking on Premises

Parking

Swimming pool

Pool and beach

Children's playground

Kids

Pets Not Allowed

Pets

Location

At the hotel

Newcastle International Airport

Calvert Trust Kielder

Falstone

The advantages were the food was delicious it felt like a five star kitchen the chefs were very friendly and would take  any requests you wanted. They made me poached eggs on the last day, they had a bar and we got a kettle, tea tray and a TV in our room.

The disadvantages were the friendliness of staff, it felt like they were overworked especially the care staff. For example on the last day my support worker looked up to talk and there Wa a carer and an instructor didn't even say hi,  another disadvantage was that it wasn't really organised we didn't have a welcome meeting on the first day so instead of choosing our activities we had to go with what was on the timetable, the shower wasn't working it was freezing the first time we asked to get it sorted the woman just looked at my support worker as if we haven't switched it on properly. However we asked Margo she was lovely about it and she managed to get it sorted for us and the last disadvantage would be the bar and shop was so expensive for a can of Diet Coke it cost £1.30 and for a shandy it was £4.25

Holiday with support worker

Many of the bookings on line fail to mention, parking outside the lodge for at least two to three cars, disabled facilities including sink and hob adjustment for disabled in wheel chairs, disabled bathrooms, it is best to contact them direct and book to ensure if you have disabilities you get the right lodge for your needs tel: 01434 250232.

One thing which is often overlooked on booking sites is the swimming pool a small pool allowing up to 10 guests to book, you book an hour slot for your family or group.

The beds are comfortable the double we had was two singles slide together it did need a topper, we take our own.
Also take your own frying pan, the ones in the lodes are well used and not a lot of non-stick left on them, this is due to only steel utensils available other than a wooden spoon. 

One person mentioned the toilet seat yes they are cheap however they still do the job. Like many self catering, B&Bs and hotels the curtains need to be blackout lined.  

Overall would we go again yes as we had a great time, will we go again yes. It was a quiet and restful break with our family. 


Excellent long weekend

Beautiful place to stay! Just come back from 5 days with my partner and two children we stayed in the mcArdle lodge and the lodge was beautiful, really clean and some fantastic activities and walks on site! The kids loved the fact we would get baby rabbits on the patio at the back. If I was to be really picky the only thing I was slightly disappointed with was the tv signal we could only get like 2 channels, the main tv is a smart tv so you have access to Netflix but even that wouldn’t load most films I’m guessing because of the Wi-Fi strength. Aside from that a perfect stay with really friendly staff! Thank you all at Calvert kielder 

Great place for the family!

We were just day visitors so can't vouch for the accommodation. We took our early teen kids to try the zip wire, climbing and archery, they loved it. The staff were welcoming, knowledgeable and friendly, if you have kids that like adventure, they will surely like this centre. Able to accommodate people with disabilities as well as the able bodied.

A grand day out. Welcoming staff and able to accommodate disabled people in many activities 

We were staying nearby at Kielder Waterside (about 1 mile away), and we visited Calvert Kielder to have an archery lesson as the archery range at Kielder was closed that week. We had a fantastic experience. Our instructor Vincent was really helpful and knowledgeable. It got quite addictive and we definitely plan on returning (after I've had some practice as my wife beat me hands down !).

Archery - Great experience

Great place, great staff, great location, it’s a place where you can do anything you want, whether it’s a peaceful weekend or an action packed one, defiantly come back again, family also loved it, one of my best trips taken.

Great spot

Just back from a family weekend staying at the MC Ardle lodge.
We all had a fantastic time, the lodge was lovely and modern and very spacious with a well equipped kitchen with loads of kitchen gadget essentials,  under counter fridge and under counter freezer, microwave, dishwasher and washing machine. The lodge has so much storage space, two bedrooms and two bathrooms one of which is accessible from both bedrooms.
Emergency rations of tea, coffee, sugar, washing up liquid, a couple of dishwasher tablets and milk were supplied which was welcome and not expected.
The hot tub was electric , a bit too cool for us the first night but a very toasty 40degrees by the next morning.  We brought our dogs and were very impressed by the dog towel and dog  bed and bowls that were left for us. Our dogs were impressed by the bag of dog treats that were left for them too! A really lovely touch. Our sons did an activity morning at the centre and absolutely loved it, especially the zip trail., Followed by archery and ace throwing The instructors Gary and Danielle were brilliant.
Absolutely fantastic weekend, if I'm being v picky my only negative comment would be that the sofa was getting a bit tired and some coat hooks would have been good and the 9am checkout a tad early (10 am would have been easier,) but it certainly won't stop me giving 5 stars. A great stay.

Absolutely great!

We stayed for three nights in calvert lodge 2 The lodge is very spacious with three bedrooms one double two twin with one room fitted with a hoist. The beds were very comfortable. There are two toilets and a large wet room. The location is very quiet with a stream running behind it. The lodge was surrounded by wildlife rabbits around the lodge and small birds such as chaffinches which were very tame and waiting to be fed. We even heard a tawny owl calling. My son loved the location being quiet as he has sensory needs. We swam in the hydrotherapy pool which was clean and warm. You have to prebook a slot. We also booked some activities which included the Zip coaster, king swing and some target sports. My son really enjoyed this. There are no places on site to eat or any nighttime entertainment as the main complex is being used for respite care. There is a pub on the lakeside but is reserved for Landal guests only, although they do takeaway pizza. We didn't mind as we took all our own food. We avoided the midges with it being April. Overall a good stay would return as the site is great for our sons needs being quiet and no crowds. The only gripe we had was there was a sewage smell in the bathroom after flushing the toilet. We only had contact with staff over the phone and email before our stay and the check-in was contactless. The check-in was easy as you are emailed a code for the lock box on arrival. 

Family stay

NEW
Sky den:
Not fit for purpose- cannot open the roof or doors due to level of midgeys. They know this is a issue as they sell spray but because check in is not until 5pm you must first endure a night of hell. All because they would rather capitalise on it then provide good service.
Part of shower head on the bathroom floor on arrival, broken. Space to shower between toilet is aprox 1-2 foot .
Fridge is a mini fridge so cannot fit much food in it as it is a beer fridge size.
So don’t bother taking bbq stuff for the nice bbq area they mentioned! And there are no utensils for bbqs!
Telescope is a broken Amazon basics one which does not work.
Even have to put your own bedding and duvet cases on.
Customer service is practically non existent we complained verbally the first morning, then in writing before we left. No contact from anyone until almost a month after our trip! Their response just tried to justify all their short comings and also was not truthful saying my husband told them he did not use their bug spray after buying it. Their response was only gained after the booking company chasing them multiple times.
I would not pay half the price for this let alone the money we did. Go down the road to waterside instead as it looked much nicer!

Don’t waste your money

Our group of 13 came for the giant zipwire (which was excellent), and also for clay pigeon shooting - using modified shotguns firing lasers.

Great people running the activities and well recommended. We will come again if we stay nearby.

Calvert Trust Kielder

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