Name: St Mellons Hotel
Address: Castleton, St Mellons, Cardiff, South Glamorgan, Gwent, Gwent, Gwent, CF3 2XR, United Kingdom
Rating: 6

24-hour reception

Smoke-free property

Heating

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Outdoor furniture

General

Bridal suite

Non-smoking rooms

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Family room

Hairdryer

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Bathtub

Shower

Wardrobe/Closet

Rooms

Accessibility features

Accessibility

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Kettle

Meals

Free Wi-Fi

Internet

Picnic area

Recreation

Parking

Free Parking on Premises

Swimming pool

Spa tub

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Fitness facilities

Sports

Massage

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

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Cardiff Airport

Bristol Airport

St Mellons Hotel

Gwent

The best thing that could happen is for this place to stay closed! Shabby rooms, bar was closed,food looked like it had been microwaved for hours on end and the spa... what a joke. The worst beauty treatment I have ever had. The staff were grumpy and looked very much over worked and under payed. When I raised these issues with managment they simply did not want to know and were very unprofessional! As I now have time on my hands I would like to warn people! Don not waste your time or money here. Our experience was both very frustrating and upsetting!

Frustrating and upsetting!

Stayed here for business. Booked through online website and check in was no problem. Staff were attentive. I ate in the bar as no one was in the restaurant. Unfortunately there was a kids party and there were teenagers running around everywhere. Getting a receipt for my evening meal proved a bit tricky but was emailed the following day.

Nice place, rooms are a little tired

So I hired St Mellons hotel to hold my daughters 13th birthday party!! The events manager emailed asking if I wanted a buffet at £10 a head as we were looking at 80 guests, I couldn’t afford the £800 plus £175 hall cost, so declined their offer on food (plus their food rating is only a 2) anyway the party approached and I popped into the hotel to pay my remaining balance, when there I asked the lady on reception how many tables were there for guests and for me to put food on, to which she replied I’m not sure il get the events manager to email you!! She never did!! 
So the day of the party comes & myself and my friend go to set up the hall & take the food over, as soon as we walk in the events manager rudely tells me that You can’t bring food into the venue!! I tell her that I wasn’t aware of that rule and that no one had told me, for her to rudely tell me well it’s not my job to inform you that, you should of asked!! Then she tried to tell me that she had emailed me to tell me that, to which I got my emails up & continue to ready EVERY email to her! To which not once has she mentioned it to me!! Her attitude was disgusting & kept saying to myself and my friend at the end of the day I speak to lots of people every day & it’s not my job to be emailing you to inform you of things! My friend polity said as well that we had organised a funeral there three years before and we had done our own catering!! And the lady basically called her a liar!! 
However after long conversations with her stinking attitude & me asking to speak to some one higher than herself & her refusing to!! She did let me have my own food, but then said you can’t bring drinks in as I need to make money from this party!!! So I agreed to that as what else could I do the party was in a few hours!! 

They then charged me £40 for 16 jugs of squash!!  Walked back into the building just before the party & a man said can you pay the £40 or I can’t put the swish out!! Even he continued to question me bringing food in and saying well you don’t bring your own beer to a pub do you!! It’s common sense??  So I paid the £40 and they wasn’t even jugs they looked like small flower vases!! Absolute waste of money!! The staff continued to be rude all night! When at the bar the bar man snatched money of the bar when the children were trying to pay for cans of coke!! The staff were rude to the children! We were having dirty looks from staff!! It was just awful behaviour from them!! Absolutely shocking!!

Never again will I even think about holding anything at this venue again!!! 

Plus there was water as well coming in from the rain in the bar thought the roof!! No wonder why the place is dead!! Nothing like it used to be, it used to be a lovely place!! Really gone down hill!!

Awful place!!!

I got a bit of a surprise when arriving at the St Mellons Hotel and spa with my partner. The photos on its website are definitely very old or taken just after they bothered to clean the place. When driving down the narrow lane to the hotel there was dumped mattresses, microwaves and a bath in gateways, leading to the hotel entrance (not a great first impression). 
The exterior was very run down, reception/ bar not much better with very old, dated decor. Not once in my 2 night stay did I see another guest- this may be a reflection on the dated, dirty facilities. The pool, 'spa', area was awful. Very grotty changing area and a yellow/ green tinted pool. I wouldn't call what I saw a 'spa', was more like a gross school leisure centre. The tiles were chipped, grotty and I saw a dirty tissue/ dressing in the steam room. We left, after spending just 10 minutes around the 'spa facilities'. 
The room itself looked like there was effort made to spruce it up; with more modern bed, bathroom and interior. 
Overall, I definitely won't be returning to this hotel. The cost for two nights seemed reasonable but had the hotel been better prepared, cleaner and looked after then I'm sure they would have more custom.

Really not great.

Wow - I’m so impressed!! This apartment was more than perfect for my family weekend away. We stayed at St Mellon’s Hotel last weekend in the apartment. A very modern and homely feel, with appliances such as microwaves and fridges (which was a bonus)!

Myself and my husband had a large double room, my two youngest kids (age 6 & 9) had the other room with bunk beds .. they thought this was great🤣 and my eldest son slept on the sofa bed, this was easily made. 

On the Friday we decided to eat in the apartment after our long journey, but we ate in the Henry Webb restaurant the Saturday evening and we weren’t disappointed. The food was lovely and the staff were so friendly. Breakfast also 10/10.

As we were staying in the hotel we had free use of the leisure club. This included a pool, sauna, jacuzzi and gym. 

I would defiantly recommend staying in the apartment, perfect for families and really good price too!

Thank you St Mellon’s Hotel, we will be returning! 

AMAZING - St Mellon’s Hotel Apartment 

This is a great hotel and very picturesque. The rooms are a bit last century but part of the charm I suppose. Climate control in the summer is poor. Guests have access to the spa which is very nice. Restaurant is good but the bar is poor. However a local pub fills that void. Have stayed there several times and would go again.

Quaint but dated

Was very last minute as I has screwed up a booking elsewhere, but managed to get the last room.  When we rang ahead the person on reception wasn't sure of the rate, but when we called back said it would be £135.  We were desperate so said ok.
When we checked in we were told that maybe the price would be different, so best check with reception in the morning as it was one of the in-refurbished room.  Well he wasn't lying; some may say it has old-worldly charm, others may sat it had been furnished from a charity shop that gets stocked from house clearances following the deaths of elder relatives.  The bed has zero support and you felt all the steel in the mattress.   There were gaps in the panels on the side of the bath and the glass shower pane had a one inch gap between it and the edge of the bath; not that it mattered in the end at there was hardly any water pressure - really rubbish.  Also the toilet was not particularly clear around the u-bend, but that may have been scratches in the surface.  The TV worked, but struggled with a decent signal and was heavily pixelated on occasion.  Thankfully I had a download on my iPad. This was not a £135 rooms.
Breakfast was a bit frugal in terms of the continental offerings and they committed the sin of cooked breakfast on a cold plate.  I would also suggest not using precut bread (supermarket style) as "artisan" style would be a lot better.  Oh, and hard butter for soft toast is also a big no no!
The only good news is that the room was £80, so with breakfast £100 for the 2 of us.  A similar, but more comfortable room at a Premier Inn would have been £88 in breakfast.
The setting looked really nice and the rooms off reception looked good, but they need to up their game some way.  Saying that the staff in the morning were very pleasant.
I would not visit there again

Need to complete renovation

Set a few miles outside of cardiff centre, the st mellons is set in beautiful gardens in the countryside.

It's not 5 star, although with proper investment it certainly could be.  The staff are very helpful, the rooms much larger than your ibis alternatives for only a few pounds more.

It's a small hotel, so a quiet night should be guaranteed, one of the reasons we love it.

Breakfast is ok, but the sausages had obviously been cooked or kept warm in the oven, so the skins were tough, and in my opinion it could do with being a larger portion.

Will we be back? It's a distinct possibility. 

I like this place.

This is our 4th stay at st mellons and we love it.  The hotel has a rustic charm and all of tje syaff are very friendly and accommodating. Stewart is fantastic and always very happy to help. We will most definitely be back.

St Mellons stay - always good

Nothing like advertised on its website - except the gardens which were very nice, although a shame tennis courts left to go to seed. Very dated and tired hotel , needs money spending on it which would be worthwhile investment as loads of potential. Some bits like dining room look to have been done but rest shabby.Centre staircase from reception should give great first impression of place but instead has a big damp stain and peeling wallpaper - suppose it gives correct impression of the place.  Room a good size but very uncomfortable bed, both woke with back ache and didn’t sleep well.  The showers was OK but  constantly dripped and place lacked its country house spa hotel feel with small things like just 3 hangers in wardrobes, toilet roll holder fixed wonky, phone didn’t work, window has steam trapped in double glazing so obscured view and looks dirty. The whirlpool spa was out of order and we were informed there was no chef so the restaurant was closed, bar also closed ... this was a Saturday evening... told to go pub down the road! 
Pool was ok but stunk of chlorine, one shower rattling and making a loud noise so spoiling any tranquility, no locks for men’s lockers, tired old fashioned changing rooms, not the chilled out spa experience we were hoping for. 
Overall very disappointing, not good value, not what we paid for, would have taken a refund and gone somewhere else if we could - but no manager or staff around to speak to, just a lad from the leisure spa who was doing his best covering reception as apparently staff had all gone sick! 
Someone tried to let themselves into our room at 9am saying sorry she thought we’d left! Wasn’t convinced and wouldn’t you check first esp on a Sunday morning?!
Don’t bother, go elsewhere!

St Mellons Hotel

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