Name: Premier Inn Harlow North (Harlow Mill)
Address: Cambridge Road Old Harlow,Cambridge Road, Harlow, Harlow, Harlow, CM20 2EP, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

General

Wheelchair Accessible

Accessibility

Restaurant

Meals

Wi-Fi

Internet

Parking

Location

At the hotel

Harlow Falconry

The Gibberd Garden

Pishiobury Park

Stansted Airport

London City Airport

Tower of London

Tower Bridge

The British Museum

The Shard

Madame Tussauds

London Luton Airport

National Gallery

London Eye

Big Ben

Buckingham Palace

Hyde Park

Victoria and Albert Museum

Loftus Road Stadium

Cambridge Airport

London Southend Airport

London Heathrow Airport

Rochester Airport

Premier Inn Harlow North (Harlow Mill)

Harlow

Very bad smelly rooms and reception has nothing to do not even apologise 
Very reckless and disgusting .
Mould carbet  and vey bad smell room
We asked the receptionist she raised her voice and talking to us very badly 
Her explanation was the she doesn’t get enough money to deal with this staff .
Very stressed staff.
Premier Inn need to either train the staff how they deal with problems or pay them good many at least make them happy.

Horrible customer service and receptionist

Really disappointed! Can’t fault the staff although they were really overstretched. Was no self check in kiosk so we had to call the reception as it was unmanned. Receptionist came and apologised for the wait as she was just putting some curtains on to wash!!!
Had to book a time for breakfast which was not ideal but realised it would be at the adjoining Beefeater so understood. We were then directed to our room. The communal hallways were very grubby and looked like they hadn’t been vacuumed for days. In fact we never saw sight of a cleaner at all during our stay! The room was along many corridors with lights that flicked on as you walked through which was a bit creepy. The room was very small, not what we had ever experienced before at Premier Inn. The door had tissue rammed into the peep hole! The walls had chips out of them, as did the dressing table. The headboard and skirting boards were very marked and one of the spare pillow had stains on the protector and the other had the case put on inside out. A lack of attention to detail, again we have not experienced at Premier Inn! We had to wait again at breakfast as there was no one manning the desk. Was then surprised that it took ages to find our booking to be told we had not pre-paid. I assured the staff that we had and eventually she found my booking! We were then surprised that a waitress would take our order and stood over us waiting for us to decide what we wanted! We had no time to deliberate as we had only just sat down, so we felt pressured and so just ordered a full breakfast. We are used to an unlimited buffet as advertised! You would feel embarrassed to call the waitress to order mor. The ‘continental’ breakfast is mid advertised as the only thing we could see that was Continental was the croissant! There was no butter or white sugar and we had to ask for the coffee to be topped up in the machine and for side plates and cutlery at the bread and cereal stations. No one seemed to be checking the availability of these things! We normally take time eating breakfast but was out within 15-20 minutes as it was very disorganised! All in all we would never stay here again and was really really disappointed as we had chosen Premier Inn over the local Travelodge as we have always had a very good experience with all our other stays at a Premier Inn., which is usually our first choice. This one really needs to be revamped and monitored and more staff employed with specific tasks each!

Very shabby - well below normal Premier Inn standards!

Firstly, I want to say that I can't fault the staff at all, very friendly and helpful.  BUT this has to be the worst Premier Inn we have stayed in, in terms of rooms. Rooms very dated, didn't appear to be over clean, our room was tiny, small bathroom unlike any Premier Inn we have stayed in. One of our family members had to move rooms because of the smell. It was a suprise really as we have never experienced this at a Premier Inn before. Saying this, it served its purpose for 1 night, any longer, it wouldn't have been comfortable.  The breakfast however, in the Beefeater next door was the usual good standard, very good value and pretty tasty with lovely staff. 

A very Basic Premier Inn!

Very nice stay.quiet location.was offered breakfast at the restaurant in the front.lovey team and as awlays in Premier Inn a very good sleep.
Also there are 2 parkings for your car,not only the tiny one in front.
Would recommend for future stay.

Lovely team

Another really nice stay in this hotel. Although it’s just off the main A road the hotel is set back from the road in a nice quiet location by the river. Room was very clean, quiet & comfortable. The staff were super friendly & helpful. We had a very good breakfast (both the continental & cooked breakfast were excellent) & a pretty decent burger & chips supper too all in the Beefeater next door. So handy not to have to drive anywhere for supper. I would recommend booking a table next time as it was very busy but they very kindly accommodated us. Bar staff were really friendly too. A very reasonably priced hotel and will happily return on another occasion. 

Quiet, clean & comfortable stay

It horrendous getting my money back on hold for hour's staff didn't give me a refund just gave me a telephone number for guest relations no point never answer totally rubbish.
Sent email waiting for a response 

Charged me twice for my booking

Receptionist was very friendly upon arrival. 
However the room cleanliness wasn't the best with dust all around the room - would not recommend for fellow allergy sufferers. Understand to make rooms more flexible they use split beds & attached the together for a double bed, however when the two single beds are different levels of softness so you feel like you were falling out all the time it doesn't bode well for a relaxing nights sleep.
I will say it wasn't all bad.....the food for breakfast was fab, great variation & cooked well, it was just the aggressive server that left a sour taste in the mouth!

The Good, The Bad & The Ugly

Unfortunately this morning I had no hot water. Spoke to the receptionist who wasn’t very helpful and said “yeh everyone’s got problems this morning, should be fixed later” not idea when you’re staying for business. 

No hot water 

Although we had requested a ground floor room we were placed in a disabled room (which we dont find as comfortable as a standard room) and were not advised or given any option.
On entering the room there was an overwhelmingly strong smell of disinfectant necessitating the need to leave the window fully open throughout the night. The bathroom had a flickering light in the ceiling and, when reporting this to Reception I got the impression they were already aware, but this was not resolved during our stay. I am glad neither myself or my wife are affected by this (?epilepsy) or the outcome could have been very different.
We were kept awake during the night by someone maliciously riding a motorbike in the vicinity of the hotel for around an hour (1-2 AM) but this isnt the fault of the hotel.
The remainder of the night was disturbed by inconsiderate guests showing virtually no restraint in terms of the noises they made when getting up, presumablt to catch an early flight from Stansted. This started around 5AM and, sadly, the route to the car park went right by our bedroom window (which had to remain open) so everyone leaving the hotel from 5AM onwards dragged their suitcases along the very noisy path outside en-route to their respective car(s).
We have been using this hotel fo many, many years and, whillst the location is perfect for us, and the setting by the river is great, I feel it is in great need of a refurb. Same for the restaurant which is also looing a bit 'tired' these days.
Oveerall, very disappoiinting.

Failed to meet my usually high expectations

The hotel and associated restaurant are both in need of a major overhaul. The public facilities are in very poor decorative order, the toilets in the bar were out of order, the service was slow, (but it was polite and courteous). All in all, not worth using. 

Premier Inn Harlow North (Harlow Mill)

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