Name: The Staincliffe Hotel
Address: The Cliff, Seaton Carew, Hartlepool TS25 1AB, UK, Hartlepool, Hartlepool, Hartlepool, TS25 1AB, United Kingdom
Rating: 6

Smoke-free property

Heating

Garden

Reception desk

General

Non-smoking rooms

Room service

Hairdryer

Shower

Linens

Rooms

Concierge services

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Free internet

In-room internet

Internet

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Parking

Next to the beach

Pool and beach

Business center

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Playroom

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Seaton Carew Beach

Durham Tees Valley Airport

Newcastle International Airport

The Staincliffe Hotel

Hartlepool

Hubby and I have stayed at The Staincliffe many many times over the past 4years.
We have family in Hartlepool and always book to stay there.
Check in and out was quick and easy.
Yes, the hotel is old and tired in certain areas but this is the character of this magnificent building.
We have seen different owners and staff come and go over the years and honestly haven’t found fault with anyone.
The present owner and staff are all lovely and welcoming and made our stay very enjoyable. 
Our room was clean , comfortable and warm.
We opted for the included continental breakfast included in room rate and couldn’t fault it .  Plenty of cheeses , hams , pastries , cereals , juices , tea coffee and everything you would expect.  Cooked breakfasts are available at an extra cost. The very obliging owner himself made us an  Italian coffee which was excellent.
A new Fish bar has just been opened recently but as we were meeting family we didn’t get to try it.
But what sets this Hotel apart from others is the location. Right on the seafront  within yards to the beach . Waking  up to the sunrise is amazing.
A short stroll along the seafront is a selection of eateries , amusements and a shop to get your morning paper!
There is a large free car park at the front of the Hotel.
We love staying at The Staincliffe and look forward to many more enjoyable stays there.



We love The Staincliffe, fantastic location 

Was worried after reading the reviews, but the staff as soon as we walked in were very welcoming and helpful, we were given a very nice room with 2 large radiators. It was so toasty! It was very clean too, it's an old building which some seem to forget therefore there are parts of the place that "look old" but it's all part of the character of the place. We heard some people complaining about it being cold... but they were in and out leaving the main doors open so that explains that. Breakfast was really good and the coffee is amazing.

Really good

Horrible place to stay. Filthy and damp room, dated bathroom that wasn’t clean.

Uncomfortable bed. No WiFi and overpriced flat drinks.

Won’t return. Terrible place to stay, spoilt our visit to the area.

Hartlepool itself and also Saltburn where we visited were very nice places although.

The Seaview Fish and Chip restaurant at Saltburn was outstanding, made our last day enjoyable after staying in the horrible hotel.

Damp, filthy place. Nice surrounding area.

This has to be the worst hotel I have ever stayed in in my entire life. I never take the time to write reviews but I feel compelled to on this occasion.

The hotel itself is a shambles. The building is literally falling down, and is a health and safety hazard, it should be demolished. 

The staff are both very scruffy and also don’t seem to have any idea of what they are doing.

The room was a disgrace, it was filthy, it was damp, it was the worst room I have stayed in in my entire adult life, it’s not fit for a dog.

The fact the hotel does not have WiFi is a complete joke, this is 2023 for gods sake?

The breakfast was poorly organised.

The price was ridiculously overpriced, the best thing about this hotel was leaving, I wouldn’t recommend this hotel to anyone in a million years, I felt dirty upon leaving, the owner should be ashamed of himself.

Save yourself the torment and look to the marina, I wish I had.

Worst hotel in Britain

Such a beautiful big place. Owner was so welcoming. Great atmosphere with the most beautiful views of the beach front. I will definitely be back here soon. Barman was a nice fella and gave me a great pint 

Best Hotel I've been in so far

Not quite sure where to start with this one....
We had our wedding here on Sunday 18th December 2022,a day as you imagine, wasn't a last minute thing, we booked the venue back in February, so you'd think, or hope at least that the vendors would be prepared, ready and willing to help with unexpected 'blips' 🤣
I feel the list of downfalls on Shauns behalf is just too long to go into but with him being a narsasist, our words just bounce off his shoulders. But I need to make anyone aware of the reality and not the promise you could potentially receive from him if you're planning on having the most important day of your life here.
I have just seen this morning that they are no longer offering over night stays until the spring..... That's because there is no heating, along with iffy electrical... The best news 2 days before our big day, baring in mind I found out only because I dropped some of our thi gs off... He didn't have the courtesy to let us know, if only to advise that guests travelling from out of town would need to find alternative accommodation because the building was so cold and there was no hot water.
The night before our wedding , my now husband attempted to find the problem in the boiler room, he was there until 8pm before having to leave due to the attitude from shaun.
I do have to say Maria, delivered on all the personal touches and I do genuinely feel for her I could see she was trying however on the day she failed to even make eye contact.
We had family and friends running all over town on the morning of our day collecting and dropping off heaters, our day was the best, because they pulled it off, along with Christine from Wedded Bliss she was an angel and Kane Young photography who went abobe and beyond his role, he was the only person who gave us any direction.
For us, it was our day and our loved ones made it for us. From the perspective of the management, they should be ashamed of themselves and I sincerely hope they get their act together because the staincliffe is a beautiful building and could be magical with the right people investing. 

Provided the narnia element to our Christmas wedding

We stayed here recommend by my sister in law. We came for 2 nights as at attending a funeral and it was a long way to travel. Reading the previous reviews after we had booked I was worried. But we had a lovely room. Great view of the sea front. 
Yes the room is a bit tired looking. But it was clean. 
Comfy bed. 
It was cold though. 
Reception provided us with a plug in radiator that took the chill off the room. 
But for the money you really can’t complain. 
We paid £77 per night midweek. The staff were friendly. 
We had a drink in the bar area which was really nice. 
We didn’t try the restaurant. 
We would stay here again. 
Would be much nicer in the summer.

2 night stay.

The décor poor and out of date, thick with dust, Broken slats on the cupboard, unpleasant odour, Stains on blankets, not vacuumed beneath beds, empty pill packet behind bed, batteries in TV controls not working; only two channels worked, 8 lights in the main room not working. The bath panel was broken and there was chewing gum in the tub. Throughout our time, there was no hot water, Hairdryer was not working,  compliance labels were out of date. broken rendering and piles of rubble on the roof, there were no curtains on the room's relatively large windows, merely roman shades that didn't pull all the way across, Stagnant water left in the kettle from a prior booking.
The hotel's owner/manager exhibits an appalling attitude. He has no idea about customer service and its value; He was highly intrusive, intimidating, and there was no empathy.
You completely ruined our holiday and put a damper on the entire trip; you should be ashamed of yourself. Especially when your last words were "It's not my fault you don't have a place to stay." You horrible individual.

Avoid Staying here at all costs

We have stayed here a few times before and swore we would never return, but the reviews told us that they had improved they had upped their game. But no it’s still mostly awful, on arrival the girl on reception was very nice and was really very interested in getting more information from us in case there was damage to the room, so not really made very welcome. We then had to change our room from the hovel that was offered so it was a £12 upgraded room to what I think was the best room, lovely views over he beach looking through all 4 failed double glazed windows, the room was very tired and you can clearly see where the room has been repaired over the years. The shower was the worst, the tv control had something sticky on it, wonderful. what little soaps on offer where all from the cheapest supplier, restaurant was closed and no offer of breakfast. The hotel was clearly great at one time but just like Lola, that was 40 years ago.

Just don’t

Stayed one night, very disappointed with the bedroom as the public areas look well refurbished.  Our room had a lovely sea view but the decorating looked like our 6 year old grandson had done it, only one power socket worked (even though there were several in the room.  The bathroom was large and it looked as if someone had attempted to update it but failed to complete the job.  The bed was too soft for our taste. After a not very good night's sleep we went down to breakfast, we couldn't find any staff on duty but heard voices of other guests in the restaurant (this was not open the previous evening).  The 'Continental' breakfast consisted of two loaves of bread (in their bread bags) on a table with frozen butter, some jam/marmalade portions, a toaster, a hot water urn with tea bags and instant coffee in canisters, one teaspoon, plastic stirrers and sugar packets.  On another table was 4 cereal dispensers, 3 with cereal in, a 4 pint plastic bottle of milk, 2 cartons of juice and a small fridge with cheap yoghurts inside.  We checked out and went along the promenade for breakfast.
We can only recommend that you DO NOT go to this hotel!

The Staincliffe Hotel

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