Name: Lerwick Hotel
Address: 15 South Road, Lerwick, Lerwick, Lerwick, ZE1 0RB, United Kingdom
Rating: 7

Smoking areas

Currency exchange

Heating

No elevators

Reception desk

General

Cable TV

Hairdryer

Bathtub

Shower

Rooms

Accessibility features

Accessibility

Iron and board

Luggage storage

Laundry

Safe-deposit box

Dry-cleaning

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Free Parking on Premises

Parking

Event facilities

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Up-Helly-Aa Exhibition

Clickimin Broch

Bain's Beach

Coastal Walk to the Knab

Tingwall Airport

Sumburgh Airport

Scatsta Airport

Lerwick Hotel

Lerwick

I should start with that the front desk folks were very kind and super-helpful. The folks working in the restaurant were kind but often seemed as if they just woke up from a nap and weren't ready to interact with anyone. Melancholy. The front exterior of the hotel is a little deceiving as it looks so modern. Once you enter the hotel it immediately changes to a very 90's feel, and then when you get to your room it feels like you're staying a few nights at your grandmother's house. I'm assuming they're going through a slow remodel as some of the rooms on their website look very nice with modern amenities. My biggest gripe about this hotel was the bathroom. My particular room had the toilet right up against the wall and the heated towel right right next to that. So you have to sit sideways on the toilet so as not to burn your leg on the towel rack. I'm not a big person and I still had to sit sideways. It works, sure, but it's kinda weird. The room was clean but not as clean as it could be. Needed a good dusting. The painted over wallpaper was peeling in a lot of places in the room which made it feel very run down. There is a huge flatscreen TV with lots of channels if you get stuck inside or just need some wind-down time in front of the TV. The breakfast was pretty good, you have a lot of choices from cold to ready-made hot options. The dinner at the restaurant is decent. A good amount of options and the food was all pretty good. Someone else mentioned their steak was cooked poorly but mine was cooked to perfection. No complaints. I would stay here again but I would request one of the nicer/newly remodeled rooms. 

A Decent Option - Great Location

The only thing that let's tge hotel down are the rooms!
Staff are very friendly. Breakfast & dinner both lovely. The situation of the hotel is great.
The rooms - oh my. The good, the TV is huge with lots of stations,  The bad, cleaning is minimal. Really needed a deep clean. Skirting boards & behind bedside table were covered in dust. Curtain fell off rail when I closed them. The ugly, Shower fell off stand, showerhead split in 2 & the dirt that came out was awful.
Please if you don't have the cash to refurbish, please just clean them properly. Such a shame as the staff & restaurant  are nice.

Lovely staff shame about the rooms

This was by first stay at the Lerwick hotel although I have been to Lerwick several times.  The front desk people were very welcoming, my room was good and had stunningly beautiful views, the bathroom was very well equipped and the hotel meals were very good.  I ordered venison the first night and it really was the best venison I have ever eaten.  Whoever cooked it deserves a medal.

Really enjoyable

We had 2 nights at the Lerwick hotel in the family room. The room had what we needed and the beds were comfy. The bathroom was very nice and looked like it had been remodelled, as much newer decor then everything else. Yes the hotel might be a bit worn around the edges but its central, the staff are friendly and we enjoyed the stay.

A good choice in Lerwick

We picked this hotel for location and it's large car park. It is about a ten minute walk to the harbour. Our room was nice enough,sea view, we don't tend to spend a lot of time in it, as we go sightseeing, bed was comfortable. Breakfast was fine, the usual continental, and hot food can be ordered, perfect poached eggs with toast. Restaurant is lovely with sea views, we opted for the chicken, was delicious, staff are friendly and helpful. Only downside shower pressure was poor. Other than that, no complaints.

Good location

Visited for a meal. The outside does not look inviting, however, interesting and eclectic decor inside. That said, for goodness sake clean the ornaments, woodwork, light fittings and toilets. Particularly the toilet door handles!!! Whilst enjoying a drink before dining in the restaurant, we couldn't help but wonder about the hygiene of the kitchen and food prep given to the grubby state of other areas.  

Please clean me!

Terrible. The entrance looks ok but when you get to your room, wallpaper peeling off the walls and watermarks from leaks. The shower head did not stay up on the rail, -kept slipping down, toilet seat didn’t fit the toilet and was so close to the wall and the heated towel rail, you could easily get burnt.  The view from the window of the car park unpleasant. Food- poor quality breakfast with empty bowls of fruit every morning. Had to ask for milk, fruit and yogurt because the buffet had run out. No yogurt at all one day.  The outside of the windows look like they have never been painted. Towels were thin. Quilts on the bed were heavy and didn’t cover you properly. They were too narrow. I cannot believe the cost of staying here. Shetland needs more accomodation.

Terrible. Don’t go to Shetland if you can’t get other accomodation.

Lunch on a Saturday. Lovely meal with good service and clean table and nice view.  Decent price.  Drinks served quickly and food followed soon after. Staff were very polite and respectful, no interruptions when eating.   Will always go back as your guaranteed good food.

Saturday lunchtime

This hotel is so dark. Seriously, we needed to use the torch on our phone to put the key in the lock on our door. The corridor to the room is dingy and outdated.
The bedroom was much the same, dark wooden furniture which was chipped, dark.burgundy paint and wallpaper which was badly peeling off the walls.
There was a sliding door, again in dark wood to the bathroom that was stuff and squeaky, it really needed oiling.
We had booked a table in the restaurant but were not welcomed warmly by the barman with the long hair. It actually felt like we were a bother actually wanting to eat in there. We.were not offered a wine list. I asked how much a bottle of Chardonnay was and he said "around £23", no definitive answer.
Food was ok. Nothing to write home about but it filled an empty tummy. The dining room was quite cold and again very dark and.souless.
The bed was shocking. The mattress was bouncy and soft and really uncomfortable.  Underneath the bed were half a biscuit and a hair band. I have no.idea how long they has been there.
When we went to settle our bill.we weren't asked if we had enjoyed our stay or if everything was ok.
I would not stay here again.

Underwhelming stau

An adequate hotel but expensive. It looks a bit like army barracks from the outside. Very dated in decor and no one to welcome us on check in after a long journey and no help offered with bags. The fan in the bathroom was filthy and the shower very half hearted. The hotel was thankfully warm. The room was small but quiet and there was a lovely view. You can walk to Tesco and a coffee shop one side and to Lerwick the other and take lovely walks around the area. The wi fi was good. Staff were helpful when asked but they could be more proactive in friendliness.

Lerwick Hotel

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