Name: Private Mews House - South Kensington - Hyde Park
Address: Queen's Gate, London, London, London, SW7 5LP, United Kingdom
Rating: 9

Elevator/lift

General

Restaurant

Meals

Conference Hall

Business

Location

At the cottage

Gloucester Road

South Kensington

Earl's Court

St. Augustine's Church

Wildlife Garden

Baden-Powell House

Dana Centre

Grosvenor Casino Gloucester Road

The Drayton Theatre

Victoria and Albert Museum

Michelin House

Holy Trinity Brompton Church

Royal Brompton Hospital

St Luke’s Church

Hyde Park

Buckingham Palace

Madame Tussauds

Big Ben

National Gallery

Loftus Road Stadium

London Eye

The British Museum

The Shard

Tower Bridge

Tower of London

London City Airport

London Heathrow Airport

London Gatwick Airport

London Luton Airport

Farnborough Airport

Rochester Airport

Blackbushe Airport

Stansted Airport

Private Mews House - South Kensington - Hyde Park

London

We stayed five nights in February. We found the hotel to be very well appointed and a great location for museums, sites and the tube in particular. We stayed in a deluxe room and found the room size to be very comfortable and adequate for our needs. We appreciated being able to check in early after a long, transatlantic flight. We enjoyed the in-room amenities such as the tea kettle and Nespresso machine. We ordered room service a number of times and found the food to be very good and service very prompt. 

The customer service was impeccable. A special shout out to Carlos and Georgiana for their responsiveness and professionalism and for Georgiana’s diligence in helping to resolve a mini bar charge glitch post check out.  

We would definitely stay again and would highly recommend this place to others.

Great Experience

I’ve stayed at this hotel regularly over the past few years and have loved every stay. In my books excellence is often measured in consistency and The Kensington has done that hands down. From the Concierge and his team through to the reception, hospitality and room staff, great training and attitude. Makes every stay a pleasure!!

Consistently excellent- yet to disappoint 

Myself and a group of friends recently visited for the Tale as Old as Time Afternoon Tea, the hotel was beautiful and the setting for tea was amazing, so relaxed with soft lighting. The staff there really do put so much effort into the experience and really looked after us, even arranging the extra Disney decorations to get a great photo. They explained what to expect and the food was really well presented. The food itself was amazing and the best afternoon tea we have all had (we have had a few!) we all said we would love to come back. 

Afternoon Tea

Sure, my room was a bit small but once I had found the best way to put things away and the best way to get in and out of the shower, it was really cozy and comfortable, clean and welcoming. The temperature control worked fine and hot water was delivered with great pressure with reliability, something London hotels in the same price range sometimes struggle with. The location is fantastic, everyone at the hotel is very welcoming and friendly, service is great. I love the atmosphere, furniture, such a welcome break from the anonymous business hotels out there....Cocktails are a bit pricy but they have a proper bar, which is great..... I don’t want to be too complimentary because I’d rather keep the good news to myself and make this charming hotel my 
London base!

Location, charm, service

Having stayed at the Kensington for business and picked the place as the location was good as well as the room size seems reasonable for me travelling on business with luggage and parcel from work.  

Having early arrival which the hotel has kindly offered me a room to freshen up. Staff upon arrival has been welcoming and helpful.  Staff at Townhouse was highlight as most of them (90%) has been very nice and welcoming.  Particularly Sylvia (if I had remembered her name correctly) and a gent I forgot his name but I remembered he was from Poland.  Very good asset to the team as very cheerful and good services.  

The heating at the room was very warm, a bit too warm.  Water pressure at the room was good which is really a plus!  

Room was clean well but then housekeeping could have paid more attention to details as found or spot two times during my over a week stay that they haven’t properly tidied up some amenities.  Sometimes, some little details counted most when you’re providing deluxe or above services.  

The reaction or recovery when I addressed the issue at housekeeping was considered prompt but just that it still happened twice which was disappointing as being a Doyle Collection.  

If I’m going London again for business, will consider staying here again as I like the neighbourhood which is quite and considered accessible to restaurants and close to Hyde Park.  Hope to have a chance to run in the park when the weather permits.  

Overall, disappointed when you have expectations on the hotel but they still have very good staff.  If there is a 3.5 rating will be what I prefer.  

Can be better

We spent two nights here, the first was for my fiancé (alone) the second was for our wedding night.

We did inform the hotel and were given (not sure if on purpose) a lovely room. We received a beautiful cake on our wedding day inscribed with our names - a beautiful touch.

Service was impeccable, room was lovely... everything was as you’d expect perfect but also personal!

A real gem of a hotel!!! Highly Recommend!!!!

WOW!! First Class!

Just had afternoon tea here for Mother’s Day a present from my son (ok he won it in a raffle😄) but that didn’t matter one bit by anyone there even when my son turned up in all his bike leathers 😀😀 .
Amazing food on a beauty and the beast cartoon theme with some weird and wonderful teas which if you want you can try them all and with a really relaxed atmosphere helped along beautifully by Thomas and Barbara it was a blinding afternoon highly recommend for a special occasion but a big shout out for all the staff who also helped to make it a special afternoon 

Mothers Day

This is such a lovely hotel in the heart of Kensington.  The elegant architecture is complimented by an equally elegant interior beautifully decorated with curated items throughout.  A doorman graciously welcomes you to this beautiful boutique hotel.  Our room wasn't ready when we arrived early from Florida, so we enjoyed coffee fireside as we waited.  We reserved a suite which was perfect for us to relax with plenty of room.  Double doors lead to the bathroom which was stylish in black and white marble. A deep soaker tub was below the window while a roomy shower with rainwater showerhead was on the opposite side of the room.  In-floor heating kept our feet warm in the bathroom.  We visited in November 2017, and it was quite chilly in the room until a steward explained their thermostat system.  Very elegant and comfortable.  The employees were very friendly, helpful and courteous.  The tube is a short 1 1/2 blocks away, and along the way are several small diners for eating breakfast, lunch or dinner.  Great location away from the crowds but very easily walkable (which we did) to many historic landmarks and museums.  If I ever get to return to London, I'm staying here!

Beautiful hotel in perfect location

The hotel is lovely with such friendly helpful staff.  The hotel is beautiful and the rooms are clean and lovely too.  I would defiantly recommend this hotel and would stay there again.  We needed a taxi to a venue and they could not do enough to be helpful to ensure we got to the venue.  This hotel has a lovely relaxing atmosphere with lovely helpful staff the receptionist even took us up to our room personally, nothing was to much trouble at the hotel.  Excellent stay and will be returning soon. Thank you to all the staff that work at this hotel you are amazing.

Lovely hotel

Perfect boutique hotel in the heart of Kensington that is also big enough to support a nice restaurant and bar.  Rooms are lovely and most are a decent size. Bathrooms are updated with all the amenities.  Front desk staff is professional, welcoming and very lovely.  On site restaurant served a great European buffet breakfast but also allowed menu options.  Afternoon tea and after dinner drinks were spot on as well.  Clientele is fashionable and well mannered... not your "tour group" set.  5 min walk to South Ken Tube Stop if needed... 5-10 min walk to nice shopping, restaurants, and museums.  This is a great hotel find!

Private Mews House - South Kensington - Hyde Park

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