Name: Norbury Apart Hotel
Address: 49 Norbury Cres, Norbury, London SW16 4JS, UK, London, London, London, SW16 4JS, United Kingdom
Rating: 7

Elevator/lift

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Services and amenities

Common kitchen

Kitchen

Meals

Wi-Fi

Internet access

Internet

English

Languages Spoken

Parking

Pets Not Allowed

Pets

Location

At the hotel

Tooting Broadway

Tooting Bec

Colliers Wood

Croydon

Big Ben

Victoria and Albert Museum

London Eye

Buckingham Palace

The Shard

National Gallery

Tower Bridge

Hyde Park

Tower of London

The British Museum

Madame Tussauds

Loftus Road Stadium

London City Airport

London Heathrow Airport

London Gatwick Airport

Rochester Airport

Farnborough Airport

Blackbushe Airport

London Luton Airport

Stansted Airport

London Southend Airport

Norbury Apart Hotel

London

Very disappointed with our stay.  the condition of the windows are disgusting and the curtains were rubbish too small for the windows and light coming into the room. Bathroom the toilet takes few yanking for it to flush. No mirror near the sink. Near the shower needs re grouting and painting very run down. The lobby smells quite bad. Not worth the money

Dirty place to stay

The place did not look clean from the outside. I called the hotel and received an automated response telling me that it was a 24/7 service. Upon arrival, a member of staff was present, meaning that he did not bother to pick up the phone. He was also rude, unprofessional, and condescending. Even if I desperately need to spend the night in Norbury in the future, I would pay more money with a more expensive hotel in order to avoid them. No way they charge £75 for that level of service.

My recommendation for this hotel is to develop a plan to improve the appearance of the hotel, and also for staff to take courses on sales and customer service. Maybe all they care about is the little money they earn from their existing customers and/or one off customers, in which case I lose respect for them as a business.

Worst Hotel I've Seen So Far

Good location, 20/30 minutes from central London, close to the train station, free meals, no-hour breakfast and cooking, good for those who don't want to spend much and want to be in a quiet place.

Meets the Purpose

Arrived here and was ready to drive away. The whole place needs re doing. Dirty sticky carpets, paint hanging off the walls, grotty furnishings. Upside was we got a parking spot. Won’t be booking this again.

Horrible

Now I am enjoying writing about what happened with these gentlemen. We booked this property two months in advance, booking confirmed by email etc. All right we leave. We arrive in London in the morning we do our rounds and we arrive at 18 at this place. Apart from the fact that the neighborhood is not recommended and very far from downtown, at the entrance there is no one but there is a pay phone with whom you are talking I think with the owner. We got an email the same day we were in London where it says that the property cancelled our booking because the paper you put in is not valid, which was not true as we used it all the time for the subway. We didn't have any phone, but only a pay phone from which to fly to us, also saying that we would have paid for the ticket, I think with the owner.

I 'd like to give less, but I can 't.

Stayed here for one night only (thankfully) in March. No receptionist - just an intercom and auto key entry system to our room. Hotel looked very tired. Room was large, warm but very grubby. Curtain hanging off hooks (room was on ground floor facing main road). Pillow cases were covered in stains. Bed linen looked very unclean. Walls stained, woodwork dirty and paintwork chipped. Furniture very dated. Fridge on its last legs. Separate shower and loo had leaking shower door so floor was soaking wet after use. Sink (in bedroom) had constantly dripping tap. Very disappointing. Self service breakfast turned out to be a series of notices on walls giving instructions on use of kitchen and where eggs,bread etc. were kept so that we could cook our own breakfast! And we had to wash up and put things away tidily!
All in all, a very poor experience. We didn't see a single person but there was a telephone number we could ring for any help (apparently). Although this was not expensive, it was rated 4star and we expected at least something clean and comfortable - as per the website description.

Beware

This is a hard review to write as our stay was very average with big things stopping the “hotel” gaining more than three, but also stopping it dropping less than three.
I’ll start with the positives.

Above 3 rating things...

Price-Very cheap considering it’s still technically London. Less than £300, including vat, for five nights stay with breakfast.

Parking-One of the biggest things we picked this apartment for was the free parking. You can either park right outside in one of the 2-3 spaces, or if they’re full just down the road-also for free.

Breakfast-Fridge was kept stocked throughout our stay with milk, bacon, eggs, bread, butter and jams, as well as cereals and biscuits. Kitchen/dining area are good sizes for multiple people to use at once.

Below 3 rating things...

The room itself-Yes it’s cheap, but you shouldn’t be reminded of this while there. We had an en-suite room, which was in desperate need of a paint. The shower was either too hot or too cold, and needed resealing and the bathroom doorframe was all peeling off. The door to the room had had its key lock removed leaving a big hole for anyone to see in. And the radiator didn’t work so the room was freezing. We did mention this to the guy who worked there-he did something to the thermostat so it worked one night but then stopped again. Our room smelt of either smoke or weed most of the time, as did the reception area. Overall it had a very hostel feel and lacked care.

Mice-We clearly heard mice in the walls on our last morning. No other evidence though. 

Trains-You hear every train which passes as you are very close to the track. 

Other factors to mention but not considered in the rating as it’s not the hotels fault...

Location-to actually get into London you need to get at least two trains (overground) before you can even get to an underground station to then get around London. Might not seem like a big deal but being that far out as a tourist isn’t ideal. The station itself is relatively close but not a nice walk in the dark, you have to walk down an alleyway and over a bridge full of mattresses. 

Average...you ‘get what you pay for’

From the moment I stepped in I was disappointed.

A faeces stained towel was left in the bathroom along with the prior occupants toiletries and jacket.

The room was frightfully cold and held a lonely atmosphere. 

THIS IS NOT WHAT I PAID FOR!

Worse than expected!

Don’t be put if by this one, it is quite pleasant relatively clean and tidy and you ‘left to your own devices” I mean cook your own breakfast etc etc only real issue is the trains...! If you are in the back of the house the trains are very noisy otherwise not bad, not 5 star mind you, I would rate it around 2 star so ideal for cheap business or over night stay for a bed and shower

Pleasant

Stayed for 2 nights driving up from the South West. Limited free parking off street but nearby on street free too. Close to Norbury train station, easy and frequent trains to Victoria Station. En-suite room was good, would probably benefit from redecorating but did what we needed. Kitchen diner is self prep and clean but well maintained. Great for London on a budget. Close to the Main Street with plenty of fast food choices.

Norbury Apart Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment