Name: Waterford Lodge Hotel
Address: Castle Square, Morpeth, Morpeth, Morpeth, NE61 1YD, United Kingdom
Rating: 6

24-hour reception

Smoke-free property

Heating

Express check-in/check-out

Outdoor furniture

No elevators

General

Non-smoking rooms

Room service

Family room

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Toiletries

Rooms

Coffee/tea for guests

Diet menu (on request)

Breakfast

Restaurant

Kettle

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Sun Deck

Recreation

Parking

Free Parking on Premises

Event facilities

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Extra decontamination measures

Personal protection equipment for guests

Health and Safety Measures

Location

At the hotel

Room amenities

Treacle Wool Shop

Morpeth Bagpipe Museum

St Mary the Virgin Church

Newcastle International Airport

Waterford Lodge Hotel

Morpeth

This is the worst Sunday lunch I’ve had in a long time the meat was tough vegetables awful and the service shocking a young girl more interested in looking at herself in the mirror other member chatting to themselves most of them had to remind them of my sweets which they forgot about the only good thing was the tea I would not go back here and won’t recommend it to anyone

Mrs M

We booked a couple of nights away through Booking.Com. And booked this hotel due to it being close to the town. What a let down we got there about 4.30. We wasn't taken to our room, just told where it was, the pictures of the rooms looked really nice. We was in room 17, which had the 4 poster bed in it. Looked nice was a bit chilly as the heating wasn't on. Had a drink the radiator started to warm up, so went for a meal in the bar. Food was quite good. But when we went back to the room the radiator was red hot but no heat in the room. Tried the shower, no hot water. Went to tell the staff was told well it's a old building it takes time. Anyway we was taken to  room 14, she tried the shower only to find it was broken. Took us to room 16 which was lovely and warm and the shower also worked. The bed was clean and comfortable. Next day hubby was going to have a shower, no hot water at all. Heating engineers were in the building, but after they had been there was no heating, went out for a lovely meal in the town. Room was freezing when we got back ended up in bed by 9.30 just to keep warm. Wish we had seen the reviews as we would not have booked. And since seeing the reviews and seeing they go back at least 10 years, looks like nothing has been done as all what we have said everyone else had also said. Won't be going back. It needs gutting and rebuilding. Would not recommend to anyone. Will also be telling Booking.com. 

Absolutely terrible. Keep well away.

Myself and other members of my family returned to our native Morpeth for a family occasion. It appears that there were several issues with the hotel rooms

I cannot speak for other members of the family on this occasion, so I will give my personal feedback 

I stayed in Room#1 on a previous stay (May 2022) and, by coincidence, I was allocated this room again 

Apart from the fact that the curtains had been removed (not a major issue, given the roller blinds), the bathroom was the major fly in the ointment here:

No hot water from the tap
Shower pressure way too low 
Cracked plasterwork 

As for the breakfasts, nothing much wrong with the quality, but it appears there is a staffing issue, as we seemed to be waiting a long time to be attended to, and the coffee and hot water (for tea) soon ran out, and we had to remind the staff about this. 

Reception would keep people waiting for too long as well

As a native of Morpeth, I dread to think what impression this creates to visitors, who must think we northerners are so backward!

I think the owners of this hotel need to desperately invest in a programme of major refurbishment to make this hotel great again. After all, you have to speculate to accumulate.

Family visit back to Morpeth 

I live in Morpeth but needed a hotel here whilst work being done on house which gave me an insight into how the staff here welcome people to our lovely town and it’s not good.

We rang the bell and waited for some long time listening to a non work conversation about someone’s wedding occurring during which occasionally it sounded as though someone was getting close. When we rang the bell again we got someone so utterly disinterested and non communicative it was spectacular.

The hotel itself had a comfortable bed but the walls are damaged and paper peeling. Bathroom dirty  and toilet installed so tight to the wall the seat was twisted a bit to the left presumably from people trying to use it. 

Shower was hot but the isolation switch for the shower is right above the bath, isn’t the right type and I think (I’m not an electrician) is within a non allowed zone.

It was a necessary stay as no toilet or shower at home, however decided that was a better option than staying again.

Reception staff appalling

8 Of us visited for a golf weekend. We booked 2 rooms of 4.

The rooms were plenty spacious and clean. For the price i dont know what else people expect.  Breakfast included which although i didn't try (one too many beers) i was told was okay also.#

Yes its not the Ritz. But we managed to book 2 nights for 8 people for £360. It was half the price of anywhere else in Morpeth. I think its great value for money.

Not as bad as the reviews make out

Papered ceilings and walls damp and paper hangs off, room tiny, too warm, radiator broke. Pillows so small need to double over, stayed here before but facilities now awful, won't come back. £80 cheap but still need comfort. Pub underneath noisy

Desperate need of updates

The 'Hotel' accommodation needs a total refurb in every respect! everything needs replacing completely. We had room 15 which had a bath that could not be used, both taps were capped off, so 'false advertising'? the shower was just about usable with unstable water pressure. No hot water at the hand basin whatsoever, which is due to an airlock(apparently) The wallpaper on the walls and ceiling peeling so badly it was in danger of losing 'grip' completely. Poorly lit stairs and corridors and steps in the reception area and bar not safe at all especially for disabled guests/visitors with no visible hazard warnings. There is a fire extinguisher in the reception area that is behind a chair, so not easily accessible! Poorly staffed bar area, we ordered food at 5.45pm and after asking twice about our order didn't receive service until 7.30pm, which was after we told the bar staff that we were moving tables to the rear area as the bar was full of very loud customers watching football! and this was only for fish and chips, at least the food was decent and hot when served, but no apologies on delay. With regards to the car park at the rear, and this is just a suggestion, possibly number 'bays' with the actual occupied room number of guests actually staying in the 'Hotel' as it is usually full of the 'pub' users and no room.

Very poorly presented, but not the fault of staff (probably)

We stayed recently and It is an ok Pub and great location but needs a lick of paint here and there and some TLC.
It has great potential but obviously has just been left to grow old and if they want people back will need to spend a bit of money on a renovation.
Not terrible but not rushing back either.

It was a great location but needs some TLC

The rooms are beyond belief! Old and full of mould. Complained via email but no response! called and told I should have complained during my stay. Tried in the morning but reception was unmanned. 
Why should I have to complain! They should not be selling rooms of that standard in the first place, especially not for £80 plus per night. DISGUSTING ROOMS AND HEALTH RISK DUE  TO MOULD!  Management should hand there heads in shame for selling rooms to public  in the condition.

Unbelievably Bad rooms

Went in June 2021. Rooms could've done with being freshened up. Shower broken. But all in all a pleasant stay, with good breakfasts. One serious negative: we wished to eat in the dining room for dinner. We were the only people there and in our 70s, and some loud, raucous, and unpleasant music was playing. We asked for it to be turned down/off/changed so that we could hear ourselves speak. A most disobliging member of staff was not prepared to do this. Clearly, the music was not being played for guests but to suit the tastes and mood of the member of staff. Disappointing. We left to eat elsewhere. We returned after our meal to find one person in the restaurant and the 'music' still thrumming.

Waterford Lodge Hotel

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