Name: The Old Vicarage Boutique Hotel
Address: Westhorpe, Southwell NG25 0NB, UK, Southwell, Southwell, Southwell, NG25 0NB, United Kingdom
Rating: 8

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The Old Vicarage Boutique Hotel

Southwell

I’ve thought and thought about what I could write in this review and I just feel really disappointed and a little ripped off after my experience as a guest at this wedding. 

Firstly I’d like to point out my expectations were high, I’ve followed the old vicarage on social media for a number of years and it’s absolutely beautiful and has always come across so well online. 
The venue itself has been done to a very high standard. I can appreciate the hard work that goes in to keeping the venue look as pristine as it is so credit where credit is due. 
However, I feel like my overall experience was just tainted by rude staff (there was one female member of staff who was particularly ‘militant’ and a lack of fluidity in the day which was constantly broken up by members of staff moving us around, telling us the rules.

I’ll leave you with one example - we ordered a bottle of wine from the bar and the young bar staff (who were lovely as well as the young service staff) and he kindly let me keep the bottle in the fridge and top up my glass as and when I was ready for it. 
The particularly stern lady I previously mentioned, came straight over and said aloud for all to hear “is that a bottle purchase, we don’t sell that one by the glass” 
Of course it was a bottle purchase so there was no need for her to cause a scene and show her authority.

Overall a very disappointing experience-
Won’t be going back or recommending 

Beautiful venue BUT Militant/rude staff ruin it 

From the moment we stepped into The Old Vicarage on a wedding open day we knew instantly this had to be our venue - the decor, the attention to detail and the friendless of the staff just made us fall in love with it! The planning was so easily and seamless Laura was always on hand to help and answer any queries. We used a mixture of our own suppliers and those recommended by the team and they complemented each other wonderfully. Our wedding day was better than we could have ever imagined Laura and the team on the day ensured everything ran smoothly, with such elegance! The canapés and wedding breakfast were amazing (our guests described the food as the best wedding food they had ever tasted)  I’m so glad we added canapés - they just added that extra bit of special! The rooms are beautiful and to see our guests faces light up when they checked in was brilliant! We’ve lost track of how many times we’ve been told it’s was the best wedding our guests had ever been to (& they meant it!) The team never missed a beat, the venue is absolutely stunning and we will never be able to thank Laura and the team at The Old Vicarage enough for making our wedding day the best day of our lives! We wish we could do it all over again! Jake & Rachel 

Best Day Ever….

Just so there are no crossed wires about the whereabouts of this venue this review is based on my dealings and service regarding our wedding booking at the Old Vicarage in Southwell, Nottingham. 
Laura, who is the only lady I have met at this venue due to her showing my fiancée and I around for our viewing for a potential wedding there , she was lovely, open, friendly and honest, we spent just over an hour with her one Sunday afternoon (end of Jan 2023) whilst she beamed about the venue, showed us around all of the wonderful bedrooms and she was proud to let us know she got married there. All was well and within a few days we were keen to get a booking in (paid early Feb for a wedding on a Saturday in June 2024. 
The old vicarage was the only venue we had viewed, we looked at various venues online so we felt the Old Vicarage was right for us due to the decor, the location and the layout of the venue plus having Laura alongside to work with. 
We handed over 1K to lock in a wedding date via bank transfer (should have noticed a red flag here as only bank transfer and cash were accepted)
After reading all of the pages of the contract thoroughly (and there were a few) we felt really concerned. 
We didn’t expect such harsh and unrealistic terms and conditions.
I would advise if you are planning to get married here these are the terms you and your partner need to agree with-

1. The total cost given is with and without VAT in the contract so with some and without in other parts of it so you need to work it out and read very carefully
2. Be prepared to NOT be able to taste the food they will be presenting to your guests for the wedding breakfast as they just don’t offer that piece of mind
3. No draught beer!!! Terrible for the chaps. Min card payment of £10 and no cash accepted at the bar (doesn’t matter if you were planning on paying for all but in case you decide to have a fixed figure behind the ‘bar’ this could be an issue for the odd guest
4. There are 8 bedrooms at the old vicarage, each being £195 per room (without VAT and including breakfast) so that’s £1870 total. If you would like to stay the night before your wedding (which I wanted to, you are penalised for it) so you can but for over double as much as the night of your wedding (£4200 that’s including the VAT of which I did the Math for) with zero negotiation even them not having a wedding at the venue the day before. 
5. You can only arrive at the venue 1 hour before the wedding ceremony (no earlier!!) and you are limited to who comes in the bridal suite with you. So if you would like photos arriving and time to get into your wedding dress and have a glass so you are feeling nice and relaxed forget it! 
6. No fridges available for your cake or flowers 
7. Any staff member are within their rights to enter any of our guests bedrooms at any time and take any alcohol that has been purchased outside of the venue and will charge £50 for EACH item found. Wow! (Not that any of our guests would consider this but the old vicarage is very keen to keep the money coming in) 
8. If you do for whatever reason decide to cancel you will be charged £120 per hour based on the time the wedding planner/s have spent to date 
9. Further, once we had paid the £19.900 for this (of which we had to add the canapés because they forgot that cost) we get the pleasure of being charged a further ‘non-discretionary’ 3% of the whole balance to pay the staff that are on shift for our wedding day to cover their wages. 
10. If you would like an outside wedding you can have it for an additional fee, that was fine with us however we were not allowed to chance it up until the day before but make a decision a week before 

Once I flagged all of our concerns I was told there will not be any refund of our £1000 despite them having a ‘14 day change of mind policy’ and they did not deem it necessary to even explain why. Suzanne Fitzpatrick (the owner of the venue) who I dealt with via email whilst asking if it was possible for our deposit back was a hard person and really difficult, not even an alternative or half based on the wedding being in a year and a half was even considered. The whole contract had holes in. I spoke with Suzanne for the first time over the phone today. Terribly patronising. 

Timeline- 
Paid the deposit 2nd Feb 2023
Sent back the signed event order schedule 20th 
Cancelled the 24th having not wanted to send the terms and conditions back signed and based on all noted above. 

I really wasn’t expecting to read all the agreements required this is why I am leaving a review to urge others to read thoroughly.

Worst wedding venue

My daughter and partner tied the knot here on Thursday February 23rd , to say their day was amazing at the old vicarage would be a massive understatement, every single detail was perfect from the rooms , food, venue, grounds,and the service from the staff was impeccable. They are truly a credit to the place and hope the owners appreciate their value to the business. A perfect day for a perfect couple,on behalf of Richard and carina quite simply thank you.

Dream wedding

Absolutely beautiful boutique hotel. Rooms were immaculate. Staff were so friendly and attentive. The  whole weekend was brilliant from the moment of arrival. Highly recommend. You won't be disappointed

Wedding

Had a perfect day at my stepsons wedding. The venue was small but beautiful and worked really well for the ceremony, sit down meal and evening party. As it is an exclusive venue there are no other parties on site which was lovely. The staff were helpful and friendly, the food was very good which all went into making it a great day. We were able to stay in one of the lovely bedrooms and had a lovely breakfast with everyone the next day. Would highly recommend.

Beautiful wedding venue.

We have just got home from a family wedding, after staying at the Vicarage from Thursday to Saturday. From the second we arrived to smiling reception staff, to the second we left we felt looked after and very special. 
Apart from the wedding, which was of course sensational (held in the garden during a brief splash of sunshine), the care shown to guests by staff is exceptional. 
If you read some of the negative comments about the food, remember the bride and groom decide on the menu, and if you think it's expensive, you know the cost when you book! Why complain later?
Thank you for making Grace and Pat's wedding so wonderful for EVERYONE who attended, you are all very special people.

I wish I could give more than five stars!

My now wife and I had our wedding here and it could not have been anymore perfect! The venue itself was perfect for us, we wanted an intimate wedding and the old vicarage provided that perfectly. The whole venue is well decorated with a warm, friendly and peaceful atmosphere. Each room is unique and amazing, we wish all hotel rooms could be like this!

The food was mouth watering and so filling. As we were busy chatting with guests and having photos taken, the staff set aside the most gorgeous canapes for us so we didn't miss out, which we were very appreciative of, and the wedding breakfast was amazing! Many of our guests were coming up to us and telling us how great the food was which we were happy about but obviously we can't take any credit as that goes to the chef and kitchen staff at the old vicarage!

As for the staff, we couldn't have asked for more helpful people working our wedding. Richard and Laura were so helpful and friendly not only on the day but with all of the preparation meetings and in the build-up. The staff on the day were also so helpful, nothing was too much trouble and they were so friendly helping make the day really special for us.

In all, we would have no hesitation recommending the old vicarage as a wedding venue, it's absolutely superb.

Amazing place for a wedding

Attended (didn’t stay over) for cousins wedding day.
This is a first class venue and everything was perfect from my outlook.
Great food, very friendly staff and extremely well organised. Very minor points were no draught drinks at the bar, and a £10 minimum to use card machine.
Didn’t spoil a very special day for the wedding 

Wedding Day

Me and my wife stoped at the old vicarage Friday 27/9 after my wife’s brothers wedding .i must say the whole day was amazing the staff was very smart and very professional the food was lovely. the ladie over looking day I think her name was Laura run the dinner service like clockwork .the accommodation was beautiful and we had a fab night sleep
This is a fabulous venue for a wedding 

The Old Vicarage Boutique Hotel

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