Name: Boxwood Lodge
Address: 671 Main St, Blowing Rock, Blowing Rock, Blowing Rock, NC 28605, United States of America
Rating: 8

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Heating

Ticket assistance

Outdoor furniture

No elevators

General

Non-smoking rooms

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Free Parking on Premises

Parking

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Blowing Rock Auditorium

Benson Hollow

Hayes Performing Arts Center

Blowing Rock Memorial Park

Blowing Rock Art and History Museum

Glen Burney Trail

Broyhill Park

Foothills Regional Airport

Boxwood Lodge

Blowing Rock

I had a few priorities because I recognized an old bell tower whose architecture I did not like and the windows overlooking an outdoor corridor but all this is quickly forgotten by the qualities of facilities of the establishment and the room.

That's great.

Don't pay for your breakfast in advance, because if you can't eat it, it's not refunded, otherwise it's rich and varied.

hotel

We booked one of the pet friendly rooms.  The staff was polite and accommodating. The room was clean and comfortable though smaller than a normal motel room.  They had a convenient common area just outside the door for our two small dog to relieve themselves.   The lodge itself is on the outskirts of the historic district, a little further than some of the other inns.  It was still within a short walk to town.  Cons: lodge rules state that the pets were not to be left alone in the rooms.   Most places we have stayed were ok with kenneling the dogs or leaving in the bathroom.  It required special dispensation from the owners to allow us to leave our dogs unattended while we went to supper.  Also, in the three days we were there, our room was not serviced.  Not a huge deal but worth noting.  Also, they require 72 hour notice if you do not stay as long as booked.

The night stay, pros and cons.

In a nutshell: I'm incredibly disheartened. The treatment I received was rude to the point I almost don't believe it. The location is fine if you want to be downtown; for a two star hotel the rooms are just as expected, but the customer service from Dory was so awful, I doubt I'll ever return to this place with so many comparable options and such a big window for a better experience. If I could write this as a zero star experience: I would.

In a slightly larger nutshell, if you are considering this place: don't. They're letting this extortion go and it's a scam. Grab your tea and settle in...

My husband and I stayed here two years ago for our honeymoon in Blowing Rock. We paid online and never actually spoke with or saw anyone (keys were in an envelope at the office) - and that was fine for us. The room had cosmetic issues, but nothing major and was clean. The location was near restaurants that had outside seating and fishing spots so pup could always be with us. For a two star hotel it got two thumbs up then.

And that right there - is exactly every nice thing I can say.

Fast forward to a couple weeks ago when my husband surprised me by saying we had enough saved we could go back. The situation may not be the same for all of us, but if you can't relate, try to imagine saving every penny you have; no going out to eat, off brand cheese, your clothes are work clothes only, no Netflix subscription, no cable - you get it. We have and are building a great life together, but the money do be quite tight - is my point. The fact that he managed to pull this off almost brought me to tears. I cannot believe how lucky I got with this guy.

Expedia offered the best deal; they said we may incur additional taxes from the property, but even so, it was the best rate - so we booked. The payment was processed on the 12th, and though it hurt to watch it come out of the bank, all I could think about was fishing spots and my husband getting a few moments where life wasn't looming over him.

Que an email from Dory yesterday afternoon, the 17th, indicating I need to call to finish making reservations. What? I did! Frantically I called the number listed - the wireless caller was unavailable.

Everything is fine - must just be busy. I have confirmation. It's ok.

Two spaced calls with same outcome. Panic rising, I searched the Lodge on Google and found a different number than I'd been given. Weird, but additional number is all, I'm sure. I called and got the same recording. I called again - same outcome.

I sent an email response to let Dory know what I was experiencing. Thinking she may call me, I kept my phone close. She emailed me and told me to call. When I finally did get through she told me to give her my address and credit card information, and that I would need to pay additional pet fees. I was crushed. I understand pet fees, but I had entered everything correctly online. I was told additional taxes, not additional fees with their own additional tax. When I asked for nothing more than clarification, she cut me off. I waited, then tried again, thinking she was unable to understand my concern. This happened several times, each cutoff more rude and faster than the last. She insisted I wouldn't get keys if I didn't pay more. I told her to please wait a moment so I can get my wallet and safely come to a stop; she insisted I call later. I was shocked - and sad. This money was supposed to be our one meal out. This experience was suppose to make us happy. 

We decided the lack of hospitality was going to ruin the whole experience, and sought a refund, but because Dory didn't reach out to me until the 17th, a full refund is unavailable (last available day was 16th). Expedia has also reached out insisting we get a full refund, and she's told them the same thing. Dory clearly ensured that was not going to be an option. If I didn't pay more money, I was going to lose money. That may not be physical force, but that certainly is fiscal force. Sounds like extortion to me. 

And y'know what... If she'd been polite I wouldn't be here - even if I couldn't afford it in the end. I would have taken it on the chin and moved on, but I mean man I've never spoken with someone less suited for a job in hospitality.

Dory has taken hundreds out of my wallet, ruined this location for us, and has done everything she can to ensure a sad anniversary ahead. She really shouldn't work in this industry, and I hope the head honcho hears that loud and clear. Still hopeful this can be salvaged by someone else at the lodge. I'm sorry Dory has not left a lot of time. If not, well: I hope this review saves just one person from what we just went through.

Save your money - run, don't walk - so many options don't go here

We rolled into Blowing Rock later in the afternoon and checked multiple places to stay that were not over the top.  The Boxwood Lodge did not have bad reviews but a few reviews described the place as just average, dated and with poor customer service.  The woman in the office was very nice and gave us the rate we found on one of the travel apps.  Very friendly.

We found the place dated, somewhat clean and well located in relationship to downtown Blowing Rock.  The bed was comfortable.  We were fortunate that the windows opened to the outside because the AC did not work very well.  I think if it was a warmer night it would have been warm in the room.  With the windows open in was perfect for sleeping.  No road noise or any noise.  Actually, I think we were the only ones in the place.

I have one suggestion for the location.  Place a better guide for the TV use in the room.  I consider myself pretty skilled at figuring out TV connections (cable or streaming) but I never got the TV to work.  We watched Netflix on my wife/'s iPad so it was not a big deal.  If you are looking for a less expensive stay this place will work.  Basic accommodations.

Just Average at Best - A Place to Sleep and Shower In Blowing Rock

Emily was such a pleasure to deal and she was very thorough in going over the interesting things.   She was gracious enough to allow us to check in early.   My group was in 105, and the room is perfect for my small group.   Thank you so much for the hospitality 

Girls weekend!

This was a good, clean place to stay. The front desk person was extremely cordial and went out of his way to be helpful when checking us in. We also liked that it was within easy walking distance to downtown.

Clean room, Good place to stay

The motel is located conveniently to downtown, The desk manager called us well before 3:00 check in to let us know the room was ready, The room was large and comfortable. The a/c  worked well and the room was quiet, except for the fridge did make a humming sound all the time, so we had to disconnect it.
The rocking chairs outside the room on the porch were very relaxing. There are snacks for sale in the lobby, and the desk clerk is very helpful.  There is a nice porch open to the public with  several tables and chairs off the lobby.The internet worked well and there are many TV stations, We would stay here again.

Good value

We stayed here with a group. They personalized a welcome letter for us and were very welcoming!  The rooms were nice and quaint. Water pressure and temperature in the shower was superb.  It was within walking distance of various restaurants and a quiet location. 

No complaints. Thanks! 

Great place to stay

We had reservations for two nights. When got to the room there was no place to put our luggage but on the floor. The tv did not receive any live sports or national networks so we returned the key and information envelope to the desk clerk and explained why we were leaving. We were charged $176 for one night and refunded only one night. 
We will never be back and suggest you do the same.

Boxwood Lodge

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