Name: Stonebrook Lodge Cherokee
Address: 436 Paint Town Road, Cherokee, Cherokee, Cherokee, NC 28719, United States of America
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Television in lobby

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Non-smoking rooms

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Breakfast

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet access

Internet

Sun Deck

Recreation

Parking

Swimming pool

Spa tub

Beach facilities

Seasonal outdoor swimming pool

Pool facilities

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Cherokee Bear Zoo

Oconaluftee Islands Park

Stonebrook Lodge Cherokee

Cherokee

I have stayed at this property before and been happy with it. On this trip, I had booked online for New Year’s Eve. But when I checked in I learned that I had accidentally booked my room at their Murphy location by mistake. Tanner at the front desk was AWESOME! While the Cherokee location was totally booked, he ensured I found a room elsewhere in Cherokee and called the Murphy location to cancel my booking there. Great customer service!

Great customer service.

Just returned from a trip on the Great Smoky Railroad (highly recommend).  Decided to stay here due to location and price.  The hotel itself was nice and the location was a 5 minute walk from the hotel.  

We arrived at approx 5pm.  The check in staff wasn’t very personable but perhaps they had a bad day or perhaps some customer treated them wrong (happens a lot these days).

I realize that Covid and this economy is impacting businesses these days but when you advertise breakfast make it a breakfast and not cereal or waffles.

The bed was comfortable but my issue is not having a blanket in the room.  I am cold blooded while my husband is warm blooded.  The bed had a sheet and a thin bedspread so I was cold.  The room itself was large and contained a refrigerator and microwave.

Internet had the speed of a turtle.  It was so slow that we had to use our hotspot.  This  was important to me as I get my news from YouTube and not the MSM.



Nice but needs a few tweaks 

It’s my first time here, the reason I choose this place because it’s closer to the casino, and I see the price perfect for my budget, that why I decided to book here. We drove all the way from Dallas TX to here for our July 4th vacation. I was really like it here I was thinking to come back here for Labor Day, but then a problem come up it made me disappointed already. The first day we check-in the front desk two guy yeah they nice they talk to my husband about my husband car, and they ask me to sign my name, so I did sign. And I think that probably is agree them charge for the room amount that why I sign, but I 🤞🏻I didn’t hear anything about the policy all u hear they say about the car because they ask my husband what kind the car my husband have they say yeah that car nice blah blah ……. That all we just go to the room rest because it been long date driving. So we go in the room we rest little we getting ready to go casino, we go casino till 4am in morning we came back to the room my husband we smoke vape, some how alarm on, and then the different lady in front desk come to up our room check she told us we can’t use vape, so she go turn off the alarm fill minute later she call up to our room she told us come down front desk because the policy is no smoking even using vape what no one told us about the vape, event that ok why the time we check in the room my husband did use the vape in the room and alarm not on till the time we back from casino the alarm on, so is there alarm problem too. smok the cigarettes is the once should cost problem, vape is fruit flavor have 💨 too then why alarm was on the first why the second time on…and even that too it shouldn’t charge customer $250, so the lady in front desk told us about the policy, and we told no once told us about that, she say all employee there been require tell customer about policy I 🤞🏻 to god no one told us about the vape if anyone told us we will not be stupid and smoke vape in the room for alarm on and for the charge $250, so I go back to the room wait still morning check out and ask to talk to the property manger, the different lady in front told me leave the information to them she will tell manger call us, ok so mangers call me and I told her about the situation, but the way she talk to customer not nice at all, I told her about no one told us about no vape in the room and why the alarm was not on when the time we check in early why on after we come back, she say we got lucky wtf because alarm was not on first time, so even not the smoke vape what if there 🔥 in the room early then alarm was not on so the customers get burn in there…? She say we got lucky alarm not on, and the policy no smoke cigarettes and vape. And I told her even that if front desk told customers about the policy then why on website didn’t say anything about policy too, she say they did have the policy on websit about no vape? I check the website I didn’t see anything about there policy if on there customer will saw and they will not be stupid about it…… I just don’t want talk anymore just hang up the phone but I think the hotel should do something about this situation because first they didn’t told customers about the policy when they check in, second is the alarm problem was not on when customers checkin, third put policy on website. Now I can see that there room price cheap but there other stuff charge is expensive $250 for alarm charge is more the the charge for the room one night wow …. I snap pictures of website information, about see there nothing say about policy then why manger say on there…. I was very happy about our trip and love the hotel when we check in, but then that happens make me will never come back again…

Room was clean and comfortable.  AC unit was very quiet.  The bed was okay, medium soft, pillows way too soft, same as most hotels.  Good location, casino is across the street.  Did not use the outdoor pool, it rained all week, but it looked clean, well maintained.  No fitness center.  Continental breakfast was very basic, you could make a waffle, everything else cold selection, cereal etc. Beautiful view of the mountains. Might stay here again, the limited continental breakfast is main negative for us.

Comfy Hotel

This was a stop n go place to stay. We went in for the night but didn’t want to stay at the casino… We actually didn’t know where we were heading and ran into this township. This town was built around the casino… The hotel was good, not great. Strange smell in the lobby and hallways, but the room was neat and clean. Decent bathroom. Really no different than a Holiday Inn… 

Decent not fabulous place to stay

Quiet, clean, comfortable beds. The front desk staff was friendly.  The breakfast was fair. A few more options such as peanut butter and toast would be good to add.There were no places to hang towels. Convenient to everything.

Quiet and comfortable stay

We really enjoyed it and it was very clean and nice! I would recommend it to everyone who wants to go there. The staff was excellent and they were very helpful and accommodating. The price was very affordable and we could have stayed there longer without a problem!

The place to stay away from all hustle and bustle of being anymore people than you care to be for a relaxing getaway!

Very clean rooms and lobby. The staff that we had contact with were friendly and helpful. An easy walk across the street from the casino.  Reasonable rates and a satisfying complimentary breakfast.  I'd recommend this hotel, Always Chefnfly 

Location, cleanliness and friendly staff make this a great choice to stay. 

We stayed at the Stonebrook Lodge in Murphy NC about a month ago and were very happy with our stay. When we came upon this one we figured this would be close to being the same. The beds and room were good but the staff was not friendly at all.  We felt like we were bothering the woman behind the desk by being there and getting a room. We will not be returning to this hotel again.

Beds were great but

This is a great place because of their people 
My next trip to the Smokies will definitely include a stay with the Stonebrook Lodge 
The place is great but the service was outstanding, especially these days where good people seem to be hard to find

Stonebrook Lodge Cherokee

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