Name: Candlewood Suites Dallas - Plano West
Address: 19373 Preston Rd, Dallas, Dallas, Dallas, TX 75252, United States of America
Rating: 4

24-hour reception

Elevator/lift

General

Accessibility features

Accessibility

Wi-Fi

Internet

Business center

Business

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Baylor Scott & White The Heart Hospital

Dallas Love Field

Dallas/Fort Worth International Airport

Fort Worth Alliance Airport

Addison Airport

Candlewood Suites Dallas - Plano West

Dallas

This was the second room we requested, the first reeked of cigarette odor. We didn't think it the odds were any good that a third room request would be any better so we made this room work. Cigarette burns and urine(?) or something were on the bedding in the second room.  This place is not recommended. Please see photos attached of the bedding. 

Dirty sheets and blankets. 

We got Screwed! First off we stopped at the Super 8 in Richardson to rent a room,  I had sent my son in to rent it and he came out smiling like he had gotten us a treat.  For 80 bucks he  had gotten us a SUITE at the Days Inn a sister hotel of Super 8!  Well not only was it in another town it was also far away from where we needed to be.  On Mothers Day this was turning out to be a nightmare..... but I thought Carla a nice afternoon at the pool and you will forget all about it.  WHAT a joke!  Pulling up all you see is an Empty dirty slab of concrete....pictures added

We go to check in room and it was beyond filthy! Pictures added.  wires dangling down wall, tiny tv that is blocked by a chest wall closet, filthy bathroom, fridge that does not work, microwave that does not start.  carpet that was so dirty that it filled my vaccum that I carry with me twice!

I was enraged!  I walked down to thee desk and told the desk clerk PAUL that we wanted out money back... he refused!  I took tons of pictures.  The foyer is embedded with filth, and last night was the kicker a dead roach on my toothepaste!

The breakfast is the hardest 2 week old donuts that you have ever eaten, and when I would go down for coffee at 8am Paul would start hammering about the room rent! at 8 am!   When I told him that the fridge did not work he told me to get out!  I did nothing wrong except to ask for what I paid for and I am staying till tomorrow... to get more photos!   

The place is very hard to get to,  and corporate does not return complaint calls.  If you want a nice clean place to stay avoid this place,  where hospitality is an unknown word.

I have found that I became a homebody because of places like this.  Very few hotels are what they say they are.  Out of the many hotels I have had to stay in recently only 2 have had my heart.  Hyatt House in Addison and Quality Inn in Richardson (though they are not good to take people with mental disablities)

Dirty, Rude Staff, Nothing Works, Pool Empty, Roaches

I stay here because it is very close to my corporate office and I can get there in about 5 minutes. The rooms are ok. They are typically clean. This trip there was a musty smell in the room. Could be something to do with all the rain they've had. One thing I don't understand is why they have to take a photo copy of your drivers license and credit card when you check in. I always ask for it back when I check out, but that doesn't mean someone couldn't take the information and misuse it. Overall it's not a bad place to stay if you don't want a luxury hotel.  I've never felt unsafe there and I always stay by myself. 

I stay because it's close to my corporate office...

Gross stains, dead bugs, ratty carpet, AC unit didn't work properly, sink was broken, hallways smelled heavily of smoke. DISGUSTING. We were booking a last minute work trip, and this was the only hotel with availability for our first night. Now i see why. No one who knows better would EVER stay here. I am surprised that Days Inn would allow this hotel to operate under their brand name. We were supposed to stay for 3 nights, and we checked out after 1.

DISGUSTING

This particular Days Inn & Suites was amazing! Paul the manager was so nice. He made fresh coffee for me every single morning and made the whole stay so easy for me! Housekeeping was fast and came every day. Breakfast was great. Hotel is very clean and not noisy. I will definitely be staying here again next time I am in the Dallas area! 

Manager 

The hotel itself was simple, at first it was as we expected: without much convenience, just to stay the night, however, my experience did not live up to my expectations. Food: The Beagles had mushrooms Clean: Unfortunately, they only cover the beds to make themselves look good, if there is anything dirty and uncleaned and leave it like this Room: simple but the TV didn't work and they couldn't fix it Reception: Excellent, attention, they were very attentive Cards keys: if set up every minute, very good, very stressful Attitude of laaban: Total dismotivation, and indifference Personal Experience: the maid was very upset in the room, and the receptionists, when we returned to our room, told us that we had a cell phone that was not holding our cell phone account, had forgotten to return the phone, and if we were trying to get a better phone service, we were really trying to return to the hotel.

The service leaves much to be desired.

The hotel is clean, comfortable, the breakfast is right and the price is right. There is a small swimming pool in front of the entrance to this hotel very difficult to find because in a tiny voice without exit.

Candlewood Suites Dallas - Plano West

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment