Name: Clarion Hotel Atlanta Airport
Address: 6288 Old Dixie Hwy, Jonesboro, GA 30236, USA, Forest Park, Forest Park, Forest Park, 30236, United States of America
Rating: 7

Wheelchair Accessible

Accessibility

Restaurant

Meals

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Parking

Beauty and wellness

Location

At the hotel

Southern Regional Medical Center

Southside Medical Center

Shumba Airport

Hartsfield-Jackson Atlanta International Airport

Fulton County Airport

DeKalb Peachtree Airport

Gwinnett County Airport

Clarion Hotel Atlanta Airport

Forest Park

Booked online through Choice Hotels with a discounted rate. Extra $10 a day and $100 deposit noted online. Got there and was asked for over 4 times the price booked online. Asked for a printout of fees prior to paying. Was told that they could only tell me those if I paid. Asked to cancel since I didn't agree to this and showed my reservation. Staff said oh well, we have different prices than online. Asked again to cancel. Three desk reps said ok, its taken care of. Looked at my bank account an hour later, getting charged 2 times reservation amount. Called hotel, said accountant in the am would fix it. Still not fixed in the am (a Saturday), called again, said it would be fixed on Monday. Monday, charged and an additional hold of over $60 placed on account. Called hotel, hung up on. Called choice hotels - they said couldn't fix as it was the hotels problem. Called hotel again, spoke to manager, said he'd call back, never did. Called again, sent immediately to voicemail. Basically, this property is a scam.

Hidden Fees & Poor Customer Relations

TERTIBLE AND DANGEROUS!!! Arrived on business FOR A MONTH STAY. WE ARE LEAVING THIS HOTEL 3 WEEKS EARLY!!! asked for a microwave and refrigerator for 4 days never received it. our truck was broke into and robbed on day 5 with 2 other vehicles broke into an hour and a 1/2 later while security was sitting in office. Toilet did not work. no linens changed on bed, towels thrown on Room floor. Terrible service!!!! STAY AWAY!!!!!

Stay away!!!

This hotel is horrible. Housekeeping is loud as they walk down the hall. They are so loud I can hear their completely conversation. No refrigerator, no microwave, the restaurant that is attached to the hotel service is horrible. The tables are basically falling apart. The walls are so thin in the hotel that I could hear my neighbors all night long and their dog whined and cried all night.  The front desk is rude and acted like I was bothering them when i had a question. The water pressure is non-existent. I could go on and on a out this hotel but just know, there is nothing good about this place.

Horrible

Delta had to turn our flight back to Atlanta and sent us to Clarion Airport.  The taxes on this room were nearly 20% and it took over an hour to get us checked in... there were 2 clerks at the counter, but only one could check in those of us using vouchers, and they didn't tell us that until we waited in the wrong line! The room only had sheer curtains and there was a street light just outside! The only thing ok about this stay was that the bed wasn't real bad.  Not a fan of Clarion or Atlanta taxes!

Not Comfortable or a Good Value

Let's see - where do I start?  Was it the HUGE cockroach that greeted me as I got out of my shower?  Or was it the lousy service in the restaurant?  Or the noncaring night clerk on duty? Or was it the nonexistant shuttle driver (another hotel felt sorry for a bunch of us and took us to our lovely accomodations)?  Gee I just can't decide.................    I think the next time I get bumped on a Delta flight, I'll just sleep in the airport.  (This is my first bad review of anywhere I have stayed or eaten - should be an indicator)

If you like cockroaches - this is the place for you!

I can't think of one good thing about this hotel.  It is absolutely filthy!!  It smelled of smoke so bad, it was hard to breath.  As I read some of the other reviews, I see similar stories about the airlines and not enough rooms and the shuttle being stuffed with people so full they were sitting in the steps by the doors in the front of the shuttle.  It was a nightmare.  The only reason Delta out my husband and I up in this hotel was because there was nothing left in the Atlanta area.  It was labor day weekend and there were many events in the city.  The lady at Delta apologizes to us because there was no where else to put us.

Nothing good about this hotel!!

The only good thing here was the person working in the front desk, a very nice guy with an attitude of service.

I had to wait for more than One hour for the shuttle to pick me up at the airport, since I was an international visitor my mobile didn't worked so I couldn't call them but a kind man that works at the airport supervising shuttles called them for me and he did that more than once. I saw many shuttles from other hotels come and go about 4 or 5 times while I waited, one of the shuttle drivers from other hotel was kind enough to offer me a bottle of water since he saw me waiting there for a looong time. 

Then the room, it looked pretty nice until I lay down for a moment in bed just to realize that there were bugs in it! I don't know what kind of bugs they were, these looked like fleas but didn't jumped (maybe they were acarus :S ) and when I killed one of them it had blood so I don't really know what kind of animal that was!

I wasn't expecting a five star room but at least I do expected a clean room :( !

Bad Shuttle Service - Poor cleaning in the Bedrooms

airTran flight delay sent a number of people there with vouchers landing at ATL at 11:10PM.
The Bad:
1) The shuttle lady was RUDE.  Luckily I made it to the shuttle with the first batch of people, and when we got on the shuttle we told her there would be more people waiting. She stood outside the hotel and talked to another worker from 11:40 PM until almost 12:30 AM, never returning to airport to pick up the other people until told to by the desk; and was angry when she was told by the front desk that people had been calling. She should be fired.
2) It is a good 25 minutes from the airport.  Shuttle runs 1 time an hour during the day; ridiculous. 
3) The room (234) non-smoking was one of the worst I have seen in awhile.  
The hallway stunk
I don't the Fire/Smoke detector worked in my room, because it never lit up.  
The bathroom floor had a ring of gunk around the toilet base.  
The sheets had cigarette stains, and runs in the nylon comforter.  
One of the only three lamps, the one between the beds, had a busted switch and no bulb. The room was dark the walls were dirty.  
The sink faucet was completely removed from the sink top, not bolted down in any way. 
I slept in my clothes.
4) The outdoor pool and hot-tub I saw in the morning was neon-green dirty.  Not sure if they were even in use.
5) If there was internet, no one offered to give us a code.
The Good (if any):
The woman at the front desk was very nice and friendly for being the only working and having to check in a line of people with vouchers.
The bar is opened til 2 AM.  They may serve food that late, but I did not get any. 
OVERALL:
I would not stay there ever, especially for traveling through the airport – it is too far and shuttle is not convenient, plus the shuttle drivers act like you are working for them. Even the morning guy was rude, but at least punctual. 
The rooms are horrible, location awful and except for the bartender and the front desk person, everyone else was rude, including the cook, and security guard.

Horrible-Shuttle Awful; Rooms Atrocious

We stayed here one night and it was fine. It's an older hotel that they have remodeled to try to make more modern and it was ok overall. The bedspreads were pretty much old style old fleece blankets and the one had a cigarette burn in it. The kids were looking forward to swimming but the pool had some bad stains in it that were really visible looking down on it from our window. The a/c in our room wasn't working and they moved us right away. My biggest complaint was the restaurant in the place - Cravings American Bistro was the worst restaurant I've ever been to in my life. I won't go into details here but I wrote a review on Yelp if interested. The continental breakfast was pretty good though.

Decent hotel for quick stay

The professional, cordial and spectacular attention we received from Mr. RAMON ESTEVEZ made staying at the Hotel a pleasure and, definitely, a hotel that we would recommend for the excellent attention we received.

Clarion Hotel Atlanta Airport

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