Name: Shanty Creek Resorts - Schuss Village
Address: 1826 Schuss Mountain Ln., Mancelona, MI 49659, USA, Mancelona, Mancelona, Mancelona, 49659, United States of America
Rating: 6

Air conditioning

Television in lobby

No elevators

General

Rooms

Telephone

Services and amenities

Wi-Fi

Internet access

Internet

Free parking

Parking

Swimming pool

Pool and beach

Location

At the hotel

Room amenities

Schuss Mountain

Gaylord Regional Airport

Cherry Capital Airport

Shanty Creek Resorts - Schuss Village

Mancelona

Stayed at the Schuss Mountain from December 27 to 29. I understand that customer service has stayed in the past, however, when you call maintenance guy twice you would expect him to come and fix the problem. Since there was no show we wanted to go to the pool and enjoy a hot tub. I think the name speaks for itself. The hot tub was absolutely cold. I asked a worker to call a maintenance and she called him twice. We waited for 1,5 h, he never showed up. Nice service. We will never come back here again, and tell our friends to pick a different resort for skiing because the people who work here just simply DON’T CARE!!!!

Extremely Bad Service

Sad!!! I spent my Childhood and most of my early adult hood traveling to and skiing the "Kingdom of Schuss Mountain" It was truly an escape from reality! Magical place, a must ski for families. Something you look forward to around Christmas!! The magic is gone... The days of pulling up to the base and walking into the lobby, to be greeted with a fire, the days skiers and a friendly staff... have been replaced with some medal lockers and a folding chair??? The Swiss / German Facade has been removed from the Exterior? It is no longer a family place. Over the holidays when the crowds show up, Schuss will close one of their main runs to local ski camps, causing over crowding on the runs that are open, about 50%. Hey Schuss Mountain! Are you for sale? Let me know, I'm a buyer and will bring back the resort to what it should be!!!

What has happened to Schuss Mountain

We booked this resort for two weeks and provided 14 days notice of our cancellation. They would not provide a refund or resort credit! We also found out that someone was staying in our room, so they double-dipped…DISGUSTING!!! 

Highly recommend you don not give this resort your business…there are too many good ones out there! God help you if you need to cancel 🤯

DO NOT BOOK THIS RESORT

Don't try to cancel rooms there, got charged $2400/ $3600 Canadian for a 14 day stay, never checked in and got charged the full amount.....no refunds, scammers.....BEWARE!!!! I even asked for a credit and they wouldn't do anything!

BEWARE IF MAKING RESERVATIONS

This is a review of the resort in general, not our condo.  We stayed in the Sawtooth condos which are located near the Lakeview hotel.   It's a very spread out resort.  The restaurants that were walkable were understaffed and unable to serve us. We were there for a week and this happened twice.  The other days they were closed due to staffing issues.  So the choices of eating out there are limited.  The golf was great.   Downtown Bellaire is small, but nice.  Alot of the property seems dated.  For instance, the Lakeview Hotel lobby smells musty and old and needs work on the outside.

Decent

Stayed here for a night & should've just slept in our car. The room was disgusting. Smelled like mildew. Granted we had our 15 lb dog soo we had to have a pet friendly room. But for someone who is paying extra for that you wouldn't expect them to put you in the worst room possible. The pillows were disgusting. The bathroom wasn't clean. Now found out we brought fleas home from here. Wouldn't suggest getting a pet friendly room at all!!

Don’t stay here especially if you are bringing your pet!

I stayed here in March to ski at Schuss Mountain. The rooms were clean, comfortable, and quiet. It was great to wake up and hit the first chair of the morning. The restaurant was very good. The food and service were both excellent. This was my first trip during the pandemic and I felt very safe at the hotel and resort. Highly recommend!

A Great Stay

We stayed at Summit Village and skied Sun/Mon. The mountain was not as covid safe as we would have hoped. There were signs posted but it wasn't being enforced like at other resorts. Lots of people without masks in lift lines. Unlike at other resorts, the lift operators were never asking people to put their masks up, only occasionally were there ski patrol standing by to enforce. Sunday was very crowded as to be expected on a weekend. What wasn't expected was hords of unsupervised and unruly 10 year old boys. Must have been great for their parents to get a break from them and let them become the problem of everyone else trying to enjoy their own experience. It would be great for Schuss to take a look at how other mountains in the area set up their lift lines and make some improvements so there is better flow and less cutting. Don't be fooled like me by the Schuss website and think that there are 2 mountains, Schuss and Summit because Summit is defunct. We stayed at Summit thinking we'd ski there only to have been duped. The facilities are fairly run down. There is a reason you don't see a lot of photos on their website. Our room was cleanish but had a slightly funky smell. For the rate, I wasn't expecting 5 star accommodations. Monday was a far better day on the slopes. Well groomed, way less people. They do have great runs, many skill options, decent lifts. The parking is great for returning to the car for breaks. I'd return for a 1 day ski day on a weekday but I will likely never stay at Summit again.

Not a great resort, slightly false advertising, great weekday skiing at Schuss

Excellent price for their Super Sunday promotion, with ski rental, lifts, and lessons at $33 (helmet is an additional $15, so bring your own). Ski instructors were awesome and seemed to be everywhere, which made me feel comfortable letting my child ski on his own. The ski check in and rental area at Cedar Village seemed to be run exclusively by teenagers, but hey, it’s Covid-era. Tiny outdoor fire pit area with no seating outside whatsoever at this part of the resort, and no set up for eating en plein aire either. All that is forgivable because the runs are fantastic for the entire family, especially for intermediate level (kid) skiers-plenty of fun and also just challenging enough. We did not cross-country ski, but next time we will try it because the property is wooded, hilly, and absolutely giant at 5,000 acres!

Ski Sundays

They’ll book your massage. Take your CC and reserve it. And they’ll cancel you the day of, without any reservations or care. Just a little sorry to ruin your schedule and not let you replan your day or a 24 hr grace. And not even an apology. But you learn to go elsewhere. 
Regards

Shanty Creek Resorts - Schuss Village

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment