Name: IGLS Resort Villas At Innsbruck
Address: 98 Schwarzwald Strasse, Helen, Helen, Helen, GA 30545, United States of America
Rating: 7

Air conditioning

Smoke-free property

Heating

Washing machine

Dryer

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

General

Non-smoking rooms

Fridge

Family room

Indoor Fireplace

Cable TV

DVD Player

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Iron and board

Iron

Services and amenities

Coffee/tea for guests

Microwave oven

Coffeemaker

Kettle

Meals

Barbecue grill(s)

Hiking

Fishing

Recreation

Free Parking on Premises

Parking

Water park

Swimming pool

Outdoor pool

Beach facilities

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Helen Tubing & Helen Water Park

Innsbruck Resort & Golf Club

Alpine Helen/White County Convention and Visitors Bureau

Alpine Mini Golf

Helen Festhalle

Nora Mill Granary

Helen Arts & Heritage Center

Unicoi Hill Park

Charlemagne's Kingdom

Lee Gilmer Memorial Airport

IGLS Resort Villas At Innsbruck

Helen

I stayed at this property through RCI.  The property was in need of some serious maintenance for better aesthetics.  The pool was not functional, even if it had been the time of the year it could be.  Tiles coming off the sides, e.g.  The tennis court had weeds growing in it.  The unit itself was dated and needed some updating.  The kitchen was well stocked with useful dishes, cookware, small appliances, etc.  The view from the back was awesome.  I felt like I was in the treetops.  It is conveniently located near Helen, GA (about a 10 minute ride or less).  I was visiting the area to do waterfall hikes, and there are very many in the area (I saw 2-4 falls per day on short hikes).

Dated, but great location

   This resort does not have WiFi in each unit; you have to access it from another unit and hope it works.  The furniture and bedding are beyond old, making sitting, and sleeping a challenge.  Lights in second bedroom busted and light in kitchen didn't work.  Called it on Monday, and by late Thursday, the night before we left, they still hadn't come to fix it.l

Terrible stay

Saw local White Cty newspaper ad, buy one $24.95 get one free, thought it would be a nice treat WRONG it was the worst buffet Bruch I have ever had, was always out of food and most few serving trays was empty not even any eggs (only one omelet station and alway slow and people waiting) They said they was short staffed. I say the management was very not prepared and was only about 25 people eating too. 
Maybe the main resort is better, this was served at the golf course area.

Sunday Brunch Buffet BAD BAD

When you are sitting in the unit, what you see is the tops of trees, giving the illusion of your being in a tree house. We found this gave a sense of privacy and serenity, and loved that about the unit. Our arrival was late, but the guard at the gate had our keys and the unit information, and we found it with no problem. 
The unit had ample space, except that the kitchen area was rather small. 
Having said this, the unit appears somewhat "tired" or "dated." The furniture and appliances appear older, the door to the master bath stuck, the latch to go out on the patio would not open correctly. Housekeeping was very responsive; maintenance not so much. We asked for someone to change a light bulb on the deck, but it was never done. After several days of waiting I fetched a screw driver from the car and did it myself. The latch and sticky door were never addressed, though we reported these the first full day there. The units themselves need significant improvement - the floors were not level, which I suspect accounts for the door problems. The kitchen was poorly designed - you could not open most of the drawers without first opening the over door because the door blocked the opening of the drawers. Sharp knives were not accessible from the kitchen area - you had to walk into the dining area to open the drawer containing the knives. Having said all this, we were comfortable there and felt totally secure. Staff was pleasant, and there were no major problems. The bed in the master bedroom was comfortable; the twin beds upstairs not so much. I would not hesitate to return, and might recommend it with the noted reservations about maintenance issues, poor kitchen design, and the age of the unit and furnishings. 

A Pleasant Stay in a Tree House!

We have played here many years. It has always been a great course to play. We were so disappointed in the condition of the course this time.  They have spent money on new carts with gps and new cart paths,  but have neglected the course. Tee boxes had little grass and greens and fairways were horrible.  Tees and fairways had not been mowed in a long time. It was not due to rain either.  There was plenty of weeds on the tee boxes.

Disappointed in course condition

This place needs serious updating. Old worn furniture, mattresses in bad shape, unable to open back door (reported to office twice, they promised to send someone..stayed in all day but no one came). I didn't go on vacation to clean dust off furniture & clean dirty kitchen appliances. Second deck had no outdoor furniture. Very disappointed.

Needs improvement

The description of the property is puffery.  There is absolutely no view unless you really like trees.  I'm pretty sure that the furniture is from a mobile home.  Seems small.
My family was happy with the golf course, but said that it was up and down, up and down.  One hole was at the bottom of a cliff...  Hehehe...

Only if nothing else is available.

Very good location. Nice older resort. We had a large 2 Bedroom unit, both  downstairs plus a loft with 2 twin beds. They definately need to upgrade the TV's. Not much to do at the resort. Nice pool area and golf course is close. 

Nice older resort

Everything is provided for 6 people.  The location is close to all you might want to do in Helen but just far enough away from the noise and traffic.  The lady who checks you in and out is very helpful.  She knows the town well and is willing to take time with you and answer questions.

Tucked away in a quiet area

The property is ideally located near Helen, GA but just far enough away to get out of the tourist congestion.  The hiking in the area was terrific, which was the primary reason we selected this property.  The check in  process was adequate but hours of desk availability was highly restricted.  This older unity was relatively clean but dust was a problem for those suffering with allergies.  Poor equipping of kitchen supplies, including basic pots and pans impacted out stay and we actually purchased kitchen equipment to prepare our meals. Grounds maintenance are in obvious decline.  The 2 BR 2 bath with loft was as advertised in RCI but when I called the property, desk clerk said the loft would sleep 2 and RCI should list the unit as a 3 BR.  I slept in the loft and found it very hot and the bathroom was down a steep flight of stairs.  

IGLS Resort Villas At Innsbruck

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