Name: Shilo Inn & Suites Helena - Airport
Address: 2020 Prospect Ave, Helena, Helena, Helena, MT 59601, United States of America
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Heating

General

Room service

Fridge

Family room

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Alarm clock

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Safe-deposit box

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Kitchen

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Hiking

Recreation

Free parking

Parking nearby

Free Parking on Premises

Parking

Golf сourse (within 3 km)

Sports

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

In a hotel

In the room

Helena Regional Airport

Shilo Inn & Suites Helena - Airport

Helena

The property  is being renovated at this time. The pool is empty with renovated items stored in area. There is no breakfast. There is no backup security  lock. There was ice blocking one of 2 handicap entrances that is used by all guests. Staff was polite and helpful. 

Potential 

Filthy, room smells of bug spray chemicals, boogers on night stand, base of nightlight looks like it has never been wiped this year, food grime all over fridge cupboard, people partying in the lot with chairs in a circle. Parking lot is very tight for long trucks

Filthy and stinky, gross and tight parking for long trucks

Arrived at hotel, and as soon as we walked in there was this overwhelming smell of something…chemical, but not sure what. So bad, it triggered an immediate headache. Desk clerk came to check it out and agreed. Brought us a fan to prop up near the window. No help. What can you do when everything is sold out? Ugh😕 Won’t stay here again!

Worst smell EVER!

If you’re looking to find a place that reminds you of the 70’s, look no further.  In summary:

Brass door key (no card keys here), advertised “heated pool” – which is closed of course, no breakfast, décor that your great grandmother would have deemed a bit old, and only some lights working. Bottom line is very old, but has character.

What was nice included clean room and bed, running water, sinks not stopped up and nice management.

Throwback to 1970

Large room, good WiFi, friendly staff, light breakfast, 2 queen beds  (with FOUR pillows each!!), nice shower/bathroom, pool & jacuzzi, super easy access to/from I-15. 

Extras: fridge, micro, iron & board, curling iron, coffee pot (with tea and coffee), shampoo, conditioner & lotion, tissue box, real (not plastic) coffee cups & drinking glasses, four big fat bath towels ...

Had room 105 on 24/11/2019. 

This was our 2nd stay here. 

Honored reduced (online) rate.

Excellent, again!

I stayed overnight. It's a big, clean, comfortable room. It's quiet. The only problem is, breakfast is not continental, and there's no room to eat. You take it to your own room or outside, there's a wooden table with two benches where you can eat.

Quiet place

Our group stayed at this hotel on the wrong day. Firstly, difference in price quoted which later resolved.

Instead  of receiving  a card to get into rooms,we received keys

In our "suite" were beds  that  were comfortable  and surprise  to see 2 Murphy beds!

In the bathroom. toilet was constantly  running

Some  of the group looking forward to relaxing in the hot tub or taking a swim. Both were not working  and closed. 

Parking lot is small and for some reason small trucks were parked there

As far as free  breakfast  consisting of cold items according hotel clerk." the truck didn't come on Friday" referring  missing  breakfast  items
This was Tuesday! You would think 
the hotel itself would step in and provide  missing  food items ! Needless  to say, we went to Butte to have a hot breakfast
As I started...there is always one hotel...

There is always that one hotel.
.

This Inn is quite economical for the region.  The room was large and comfortable and everything worked. The maid had not put all the pillow cases on some of the pillows, and the tray below the freezer unit was filled with water which went everywhere. The bathrooom sink was not as clean as it could have been.  The bed was very comfortable and the room was quiet.  The AC functions nicely.  Breakfast was a bit of a misnomer as it consisted of dry cereal (just add milk) or bagels.  Coffee and warm (not hot) water was available all day.  There were not tables so you had to take "breakfast" back to your room.

Not perfect, but perfectly fine for the price

Early check-in was no problem, it was 11:00. The room was big, we had double queen beds. For one night, it was perfectly fine. Cleanliness is fine. Equipment: refrigerator, microwave and coffee machine. Super-fast internet, I didn't even know what it was. Bathroom is small, shower is good. Washbasins are outside. Breakfast: I'm afraid bad. And it got worse. Toast OK, bagels old. Pancakes from the vending machine, but first came black brush, a matching pancake. Funny jam and yogurt. Oh, yeah, lauer coffee. And you eat? First where there's no room. In the lobby there's no room. So there's no room for breakfast back in the room. So there's no room for breakfast. Tablettes and breakfast!

Well, that's it.

We checked in and the bathroom smelled like urine! Asked for refund to stay somewhere else. GM refused because we paid over priceline and had to cancel 24 hours ahead of reservations.  Moved us to different not as bad but still urine smell. No bed skirts, dirty, old, sketchy! Never again would I ever stay there! Stay across the street.

Shilo Inn & Suites Helena - Airport

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Paid on the spot

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