Name: SureStay Hotel by Best Western Lincoln
Address: 2001 W. O Street, 2001, Lincoln, Lincoln, Lincoln, NE 68528, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Heating

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Laundry

Services and amenities

Breakfast

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Free Parking on Premises

Parking

Business center

Fax and copy machine

Business

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed (under 5 kg) (surcharge)

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Lincoln Airport

SureStay Hotel by Best Western Lincoln

Lincoln

The room was clean and comfortable. I was either too late or there wasn't any breakfast or hot tea in the lobby. The smell of food in the lobby was mouth watering, the managers should start a restaurant.

It was nice.

Online this hotel looks clean and up to Best Western Standards. Unfortunately, it is not. 

When we showed up we were very politely greeted by the manager/owner and checked in to our room. Upon entering our room, the smell of lingering cigarette smoke hit us. This hotel is advertised as non-smoking, so this was a surprise to us. Then, upon further investigation of our room we found multiple sources of filth. The standing mirror had handprints all over it, there were old cigarette ashes on the nightstand, a large pile of hardened wax on the floor and bed, and there was still dried urine on the toilet. 

Immediately we packed up our bags and headed to speak with the manager that checked us in. He was very kind and reimbursed our room for the night. He also said he’d be happy to get us into a clean room, but at that point I didn’t know what to expect in the other rooms so we left and went to a Holiday Inn Express. 

I hope they are able to speak with their cleaning staff and the previous guests to deal with the smoke smell and wax. The other items are poor house keeping. Hopefully in the future nobody else has this experience with them. Beware, photos online aren’t always the experience you’re getting into. We learned our lesson this time. 

Friendly Staff | NOT Clean! 

Nothing was clean in our room, there were crackers in the couches, 1.5 toiled paper rolls, no tissues, floor was not vacuumed, tub/shower was not clean, directory in room was full of gunk, toys under couch. 

Not clean!

You do not want to stay here! I approached the guy at the counter and told him I wasn't satisfied with the parking or the climate control of the room. Temperature was set at 74 and would not move lower. (I like a cooler room) 

Very poor

This hotel was advertised as clean, with friendly, helpful staff.  The sheets were visibly stained. When this was brought to the attention of the front desk the reason given was that the stains were bleach. They were not bleach stains. The attendant would not concede that they were stains but did offer to hand us clean sheets to change ourselves. The overall condition of the room was dingy at best. The tub enamel was peeling, the tub was slow to drain and the “update” was poorly done. The television on the wall was a 19 inch at best. The toilet paper holder was at least 6 feet from the toilet and the walls were dirty. 

Stained sheets

Overall it was a good room. It was quite and the people who worked there was very nice. There was no breakfast the next morning like the lady told me when I checked in. She said something about donuts and coffee between 7 and 9. 

Good Experience

The room was clean and the front room was spacious.  The two televisions and refrigerators were a surprise.  The larger refrigerator's freezer was not very cold and did not re-freeze the ice packs.  The two queen beds were very close together and the surge protector that powered the alarm clock could easily be unplugged or the switch bumped to turn it off.  Once I turned the switch on, the alarm clock came on, but 2 of the lights over the bed still failed to work.  

No one was present for my checkout which was 6:30 am.  I stood outside in the chilly wind (was under 15 degrees with the windchill) ringing the two different bells that were on the office door.  No one came.  I was joined by another guest wanting to check out; I waited outside for nearly 15 minutes for someone to show up, but no one ever did.  It was disappointing at the lack of customer service in the morning.  I needed to get on the road, so I left the room key in the room. Perhaps a box needs to be set up for room keys to be deposited into for early check outs? I never got a receipt for the room either, which I needed for reimbursement.  

Would I consider staying here again?  I would, but not if I needed to leave early, and not if there was another Best Western option.  As a BW Gold member, I am disappointed at the lack of customer service.

Clean and comfortable

We had to stay in Lincoln for medical testing. This hotel had everything we needed and more. Refrigerator, hair dryer, ironing board, desk and a sofa. The owner(?) was very helpful and kind when we needed help finding a lost cellphone. 

We’ll be back!

Very disappointed with the supposed continental breakfast. We paid a good amount for this hotel room because it said it had breakfast included. All we got was a brown lunch sack with yogurt, muffin, banana,  and a granola bar in it. Very disappointed as our 2 year old has milk intolerance and could only eat the banana. Needless to say we had to go get breakfast somewhere else before continuing on our trip, very upsetting for the money we spent.

Family vacation

We have stayed in many hotels over the years and this was one of the best. They have excellent customer service and the hotel is close to many of the city's attractions. I would definitely recommend this hotel.

SureStay Hotel by Best Western Lincoln

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